Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,279 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,279 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service from Jas at The Parade store Leamington Spa, thank you for sorting my food order.”

Helpful Report

Posted 5 years ago

“I would like to say thankyou to Julie Webster at Silverlink who works on the ground floor at the Silverlink M & S. She has served me recently 3 times twice buying & once returning. She is extremely pleasant & helpful & I can’t praise her enough.”

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Posted 5 years ago

“I always shop in Silverlink both for food & clothes. Today I took a skirt back which I really love but needed a top to go with it. I couldn’t find one & was just giving up when a Lovely lady called Helen came to see if she could help me. I explained & showed her my skirt. She said that she had seen a top on its own maybe bought in another shop & returned to theirs. She thought it would match my skirt & sure enough it did. She was so very helpful. I didn’t need to ask for her help she came to me. I can’t praise her enough. Since South Shields shop closed I now go to North Shields & have got to know many members of staff there.”

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Posted 5 years ago

“I do not write reviews very often, but i have to say there is a member of staff that shines through for me at the retail park in Shirley Solihull. The gentleman's name is Kamahl, he cannot do enough for you :) if i have heavy shopping eg bottles he has taken them to my car with a smile on his face. In store if he is on duty i will search for him because i know he will help me out and nothing is too much trouble for him. Thank you Kamhal your a star and i hope you get recognized for being a star staff member. kindest regards Bev Chadwick”

Helpful Report

Posted 5 years ago

“I have tried talking to staff in stores, I have tried reviewing individual products but it’s like talking to myself. I am totally fed up of trying to order products, particularly lingerie on line. I no longer live in the UK so that is my preferred method of shopping. There is no consistency re sizing so how can you buy on line? My most recent experience of trying to buy bras is again frustrating. Every bra in my lingerie draw is 36, so why do the 4 in this order fail to meet at the back (one almost did!). As for the shoulder straps, they were so short someone 4ft tall would have struggled to wear the bras. Also please tell me which higher being has decreed that any bra with a cup size over an e should have a three eyelet back fastening? I live in a warm climate and wear light clothing, I don’t need a bra designed by Brunel for goodness sake! I have little hope this review will be seen or considered by anyone in the M&S hierarchy as I fear arrogance is the guiding principle at work. So goodbye M&S I’m off and judging by your financial performance I’m not on my own.”

Helpful Report

Posted 5 years ago

“I went to M&S in Guildford to buy several plain and simple BLACK winter leggings. Budget £20+ per pair. I found NOTHING suitable. I can't believe the array of leggings nobody would want to buy let alone wear with sparkles etc .... I know we're approaching Christmas but still do you have your buyer in mind before displaying such unsuitable items? I was/am very disappointed.”

Helpful Report

Posted 5 years ago

“Best every curry. Well if that is the best, i would rather not bother. Such a disappointment, i was so looking forward to my curry. Looked nice, thick sauce, great but boy the taste was not the best to say the least. My husband and i are addicted to curries and this will be one that we will not be buying again. Sorry M&S, you got it wrong for us.”

Helpful Report

Posted 5 years ago

“What has happened to your Oakham chickens , they use to be double bagged and so tasty . Now they come single bagged and the juices are outside the tray , they burn easily and are not as tasty.im so gutted as they use to be a once a week buy but I think today we ate our last m & s oakham chicken”

Helpful Report

Posted 5 years ago

“Over the past couple of years I have become increasingly disappointed with the quality of produce and cut flowers. I have taken to buying in a number of other supermarkets and found in some cases a much higher quality for a cheaper cost. This is NOT about cost but quality and the drop in that is not what is expected from M&S...however this week my partner bought me long lilies that have been absolutely magnificent and I have enjoyed them for over a week. This surprised me as we have bought flower that barely lasted days and I felt the need to express my delight in these two gorgeous bouquets that have delighted me and ask M&S to look at who supply’s their products and take note that the customer has more choice than ever so they need to up their game!!!”

Helpful Report

Posted 5 years ago

“Hello All, I am giving Marks & Spencers Euston a 1 rating because that is the lowest this would allow. The store is often busy and crowded due to it location next to the station. But the reason for using this store is location and the reputation of Marks and Sparks . But i am sad to say Marks has definitely lost its sparks. The staff were rude and no manager on hand to complain. The blatant racism and unhelpful and smirking staff is definitely a experience i will not put myself through again. - I will rather use sainsburys just round the corner cheaper and better service. Eeeek Methinks NOT every again”

Helpful Report

Posted 5 years ago

“Ordered bed and mattress late July, delivery was 7th October. Bed was water damaged so refused them. Told by m and s mattress would be delivered 27th October and bed delivered late November. Said this was unacceptable and cancelled order. Nobody seemed bothered and have not heard anything from them since.”

Helpful Report

Posted 5 years ago

“The self service machines were fully shut down due the technical problems, I asked the Assistant what happen the self service machines as there was only two assistants at the counter, she weren’t know to what happen the machines ! I had another day shopping at the foodhall there was a customer there times struggling the use service machines as it’s not works completely, when I weight the item in scan the machines is said 3 times weight item on the scanner then Retail Assistant act weirdly and failing customer service principles after paid the items £20 coast took the receipt and forget to take change £5.60 and M&S Assistant is not bring the change behind me. I can’t believe that how M&S can have poor quality customer services and terrible machines !”

Helpful Report

Posted 5 years ago

“I ordered flowers on line for our 52nd wedding anniversary. As we have both had cancer and made a recovery I ordered the £40 flowers as £4.00 was being donated to Macmillan. The flowers were not delivered until late afternoon of our anniversary and I was devastated when the delivery man from Yodel presented my wlfe with a soggy cardboard box with water dripping from it. We obviously refused delivery and the delivery man who was obviously Eastern European asked if we would like to re-order. I politely told him that we would not be prepared to stop in another day to wait for some flowers. I did complain via the online chat line and asked for a refund. No apologies were given but I received a refund plus a £10 Voucher but this did not alter the fact that our anniversary had been ruined. I shall never ever order flowers on line at Marks and Spencer”

Helpful Report

Posted 5 years ago

“I ordered a selection of food bites for a lunchtime gathering of 13 friends. Every item was delicious and very well received and I will certainly use the service again. The food was ready to pick up at 9 a.m. , perfectly packaged/protected, which made the whole event so relaxed and easy.”

Helpful Report

Posted 5 years ago

“I am of the generation who do not write reviews. However my recent experience at marks and spencer, Halifax branch has resulted in my first review. I recently bought a top, which I wore x 1. After washing it had a flaw in one shoulder. With confidence I returned the top expecting something, not this. " Its your fault you have washed it wrongly". I have been married over 42 years so am used to following garment washing instructions, this has never happened before. I asked to speak to the manager and was told" there is no point they will agree". I am shocked I expected a courteous response at the very least. shame on you marks and spencer”

Helpful Report

Posted 5 years ago

“Hi I had appt with Brenda for fitting for my daughter she was fab explained everything really well made as feel very comfortable the service was out of this world well done Brenda in Bradford xxx”

Helpful Report

Posted 5 years ago

“Shout out to Gary? Not sure I just glanced at his name in the Hammersmith branch. A bit of a queue so I was forced to watch his excellent customer service skills with each customer ahead of me! I bought a cake and needed a cake bag which was unavailable but he happily got off the till retrieved an extra large bag and came back to enable me carry the cake instead. When the till would not accept the code and I was concerned about keeping him further I told him not to bother I would carry the cake but he insisted on ensuring I was not inconvenienced in the slightest! It’s not often one gets the feeling of care and concern these days especially with the younger generation so Gary of Hammersmith branch keep up the good work.”

Helpful Report

Posted 5 years ago

“Today I received excellent service from Karin at Ipswich M&S. I knew what I wanted traditional Y-Fronts but was a little confused by the multiple choices so I asked for assistance. Karin found me exactly what I was looking for within 2 minutes. So I bought several packs and left the store very pleased. Thank you”

Helpful Report

Posted 5 years ago

“Hi been into Cortonwood marks and Spencer’s today and was saved my Linda she was very helpful and friendly has she alway is when we go in store every week”

Helpful Report

Posted 5 years ago

“Hi, I visited M&S restaurant Inverness yesterday, I have in past said this is last time I come into this restaurant, But yesterday was the last visit! Service / Attitude is appalling at serving counter, I ordered a glass of Cold water,no Ice please, When I lifted tumbler on to tray the Glass was Hot! I brought it to Assistant's attention reply- you will have to have ice!! all glasses are just out of dishwasher & hot, She went about her business of prepairing a heated scone & pot of tea for my friend,I asked for country veg soup, it was served to table, thick, disgusting flavour, looked like it was poured out of a packet/carton & not seperated/stirred. A total waste of money! Customer keeps shop open & staff employed,- please look after us,”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,279 reviews