Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,306 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have leukaemia. I went to Newport today and got exceptional service by Paula - fitting bras and fetching me other merchandise.”

Helpful Report

Posted 6 years ago

“Recently ordered flowers from M&S (on line ) both times have been a disaster 1st order was a glass bowl with plants in, this was delivered to my friends house very late in the day (evening) box was delivered upside down so contents were in the box and not in the bowl. 2nd order was for my daughters 40th birthday plus a bottle of prossecco, these were to be ordered to her place of work (school ) delivery time slotted was 15.00hrs to 17.00hrs. Spoke with M&S who assured me that if the school was closed driver would ring to redeliver to daughters address, i was also given a number to ring if i had problems. 16.30 flowers never arrived so rang number Yodal (delivery company ) who informed they would only make one attemp to delivery if it wasnt excepted by anyone parcel would be sent back to M&S. Phone call to M&S who kept me hanging the phone for ages then i was cut off, so rang again put on hold yet again. It appeared they didnt know what to do about it so i asked for a refund. I was offered a refund back. At this point i was told that the delivery time had been altered to 17.00 to 18.00 !!! this i was never informed of by the courier so flowers were never going to get there on time anyway. What a huge let down M&S will never order from this company again just another unhappy customer to ad to your to your bad ratings”

Helpful Report

Posted 6 years ago

“Just had the ‘luxury’ as opposed to ‘bog-standard’ Chicken Kiev (can’t remember the exact description but it was expensive) - 100% bland and very disappointing. Don’t waste your money on this 😕”

Helpful Report

Posted 6 years ago

“This may not be the right place to leave this review but I just want to say that the person[s] who created the Plant Kitchen Nutty Super Wholefood Salad are a genius. I have been buying them since they have been available and have never got tired of them. They are absolutely delicious..texture, flavour and content outstanding. Thank you.”

Helpful Report

Posted 6 years ago

“On the whole Ithink the Marks and Sparks fashions have declined over the years. I always purchased mine and myfamilies clothes from them, over a period of 40 years. I still do occasionally but in general find the quality and choice very poor. Today I called into the West Cornwall store near Hayle, I wanted to buy a ladies suit. The choce was very poor, and what as there was of a very poor standard. I wish I could buy some of the fashions I’ve purchased over the years.”

Helpful Report

Posted 6 years ago

“would just like to leave a review for a very lovely helpfull lady Elaine from the foodhall in the Fort M& S so helpfull and friendly to me tonight thursaday 7th Nov what a good employe you have you have at your store.x”

Helpful Report

Posted 6 years ago

“delivery after ordering items absolutely rubbish,don't both looking up "track my order" as this has next to nothing information,not informed of who the courier is last three orders never arrived on time,don't bother with next day delivery as it's a waste of time and your money,customer services ought to be ashamed to call it a service,again a waste of time,dont ask them to phone back ,as it takes them over two and a half hours to do so,can't even contact head office to complain about customer services as you are re directed back to customer services.Questions below doesn't allow you to put more than one option,like tried to contact by email and phone,tom dick and harry delivered items different each order,can not even put no star doesn't deserve any stars.”

Helpful Report

Posted 6 years ago

“Went early for food shopping. Lucky not to break a leg. Every aisle I turned into was full of trolleys for filling shelves. Some areas were inaccessible. It was really a health and safety risk. This was followed by chaos at checkouts. Not checkout operators fault. The card readers were not working. Everyone was flapping about. I mislaid my card in the hassle. I left the shop highly stressed. Apologies from staff........ NO.........”

Helpful Report

Posted 6 years ago

“I ordered a cake from M&S and was to collect it 7 days later in store unfortunately I couldn't make it to the store so I asked at collections if it was possible to change to another store. With cake orders you can't change anything but after a chat with Roisin in your Forestside branch we discovered we both came from the same town and she met me with the cake. This was above and beyond and absolutely no problem to her, I can't thank her enough for doing this as it hasn't been long since I had surgery and driving long distances can be a problem. Roisin and M&S thank you so much”

Helpful Report

Posted 6 years ago

“I have been a customer for a long time, and the extra lean ham i have been buying for a long time,you have changed the suppler of the ham, and it’s not the same,you don’t say it is extra,you call lean ham,i will not be buying again.”

Helpful Report

Posted 6 years ago

“I was in marks and Spencer’s argyle street Glasgow today 4/11/19 at around 11.15am in food dept I was at self scan where someone had left their basket I placed it on floor do I could put my shopping through when assistant approached me she was abrupt with me for doing so I carried on scanning my shopping I could hear her discussing me with another customer I was thoroughly embarrassed I won’t be back customer service is awful”

Helpful Report

Posted 6 years ago

“I was shopping in the argyle st glasgow store in food department went through self scan dept the baskets weren’t cleared from till I put it on floor assistant was very abrupt with me for doing it I also heard her discussing this with another customer I was very embarrassed won’t be back customer service is awful that happened today 5/11/19 around 11.15 am”

Helpful Report

Posted 6 years ago

“We are so thankful for Eileen who serverd us with great customerr care skill at Birmingham Branch”

Helpful Report

Posted 6 years ago

“My wife and I often visit the Hexham store which we have always have great service from the staff(especially Sharon and Jane) we hope this store continues with the excellent service that it provides in future.”

Helpful Report

Posted 6 years ago

“I bought the roast beef dinner for 1 , very disappointed. Cooked as instructed, potatoes cooked fine, but the peas and carrots were uncooked, the meat ,well hard to describe, didn't taste like beef and quite hard. Yorkshire was fine . I'll stick to sainsburys in future. My opinion was the instructions were wrong on packet. Sharnt buy again.”

Helpful Report

Posted 6 years ago

“Just had the garlic and help chicken skewers , first off it says they take half an hour to cook and it’s more like an hour even then they were still pink in the middle I took one bite and got rid will not be buying them again I hope I don’t get the shits after that bite ....”

Helpful Report

Posted 6 years ago

“I will never attempt to shop in M&S again. I have just had breast cancer surgery and needed to chat to an assistant in my local store. I have made several attempts to get through to the store this morning without success. Also called the shopping centre directly who put me through to the same call centre in the UK. I eventually spoke to an operator and explained that I had cancer surgery and could I speak to an assistant in Lingerie. I was left holding twice. This whole procedure took me two hours of phone calls and lots of stress and frustration. How on earth does this company expect to survive with this huge part of customer service not working. What an insult to a very loyal customers for years. Shame on you.”

Helpful Report

Posted 6 years ago

“I have just had the chicken, roast potatoes and peas in a cheese sauce. Firstly there were too many hard peas in the meal and the cheese sauce was non-existent. The meal also had very little taste, an expensive mistake by me, which I will not be repeating. Very disappointed but happening more frequently. The prices of these ready meals however continue to cost more. Get a grip M&S!”

Helpful Report

Posted 6 years ago

“Shopping in marks and spencers in kingswood Hull .I was greeted by a very friendly operator on tge till called Helen sherwood she was cery efficient and very helpfull would definitely make a point if going to her till in future thank you Helen”

Helpful Report

Posted 6 years ago

“Ordered on 19th October, now 30th still waiting for delivery that they say should take 3-5 days. If it takes this long mid October how are they going to get Christmas online orders out. I won't be ordering any!”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,306 reviews