Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,306 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a selection of food bites for a lunchtime gathering of 13 friends. Every item was delicious and very well received and I will certainly use the service again. The food was ready to pick up at 9 a.m. , perfectly packaged/protected, which made the whole event so relaxed and easy.”

Helpful Report

Posted 6 years ago

“I am of the generation who do not write reviews. However my recent experience at marks and spencer, Halifax branch has resulted in my first review. I recently bought a top, which I wore x 1. After washing it had a flaw in one shoulder. With confidence I returned the top expecting something, not this. " Its your fault you have washed it wrongly". I have been married over 42 years so am used to following garment washing instructions, this has never happened before. I asked to speak to the manager and was told" there is no point they will agree". I am shocked I expected a courteous response at the very least. shame on you marks and spencer”

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Posted 6 years ago

“Hi I had appt with Brenda for fitting for my daughter she was fab explained everything really well made as feel very comfortable the service was out of this world well done Brenda in Bradford xxx”

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Posted 6 years ago

“Shout out to Gary? Not sure I just glanced at his name in the Hammersmith branch. A bit of a queue so I was forced to watch his excellent customer service skills with each customer ahead of me! I bought a cake and needed a cake bag which was unavailable but he happily got off the till retrieved an extra large bag and came back to enable me carry the cake instead. When the till would not accept the code and I was concerned about keeping him further I told him not to bother I would carry the cake but he insisted on ensuring I was not inconvenienced in the slightest! It’s not often one gets the feeling of care and concern these days especially with the younger generation so Gary of Hammersmith branch keep up the good work.”

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Posted 6 years ago

“Today I received excellent service from Karin at Ipswich M&S. I knew what I wanted traditional Y-Fronts but was a little confused by the multiple choices so I asked for assistance. Karin found me exactly what I was looking for within 2 minutes. So I bought several packs and left the store very pleased. Thank you”

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Posted 6 years ago

“Hi been into Cortonwood marks and Spencer’s today and was saved my Linda she was very helpful and friendly has she alway is when we go in store every week”

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Posted 6 years ago

“Hi, I visited M&S restaurant Inverness yesterday, I have in past said this is last time I come into this restaurant, But yesterday was the last visit! Service / Attitude is appalling at serving counter, I ordered a glass of Cold water,no Ice please, When I lifted tumbler on to tray the Glass was Hot! I brought it to Assistant's attention reply- you will have to have ice!! all glasses are just out of dishwasher & hot, She went about her business of prepairing a heated scone & pot of tea for my friend,I asked for country veg soup, it was served to table, thick, disgusting flavour, looked like it was poured out of a packet/carton & not seperated/stirred. A total waste of money! Customer keeps shop open & staff employed,- please look after us,”

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Posted 6 years ago

“Parmentier potatoes - very poor purchase. Instructions said cook for 25 mins. turning occasionally...............WELL, they never turned golden brown and spoiled what would have been a delicious meal. I tomber will avoid this product in future. Very disappointing indeed. (I would be delighted to hear from M&S if they care what a regular customer deserves!)”

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Posted 6 years ago

“Always great product and delivery”

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Posted 6 years ago

“I shopped in M and S (Craigleith Retail Park Edinburgh) on 23rd of this month. Unable to carry heavy bags due to recent operation I asked at the checkout for help. The staff were so helpful and a very sensible charming girl called Detta pushed my trolley to the car and carefully packed the car. Much appreciated and many thanks”

Helpful Report

Posted 6 years ago

“Orders from outside the UK are simple and have a free return possibility. The hotline is a treat and flexible in case of questions and special demands.”

Helpful Report

Posted 6 years ago

“Bought two pairs of jeans at £29.50 each. Wrote a review saying the black has been ironed to death before sale and the indigo looked like it had been worn before sale. My review was rejected though not one if M&S’s guidelines had been breached. If products are “distressed” style, then that should be made clear in the blurb, but it was not. Never had a review rejected before, but have declined to rewrite it as it was the truth. I have not even had the courtesy of a response to my e-mail contesting their rejection. Seems like M&S is unable to accept criticism of their wares, but our opinions are meant to help other buyers so why should we bother any more. I am very unimpressed with their thought police and bad manners.”

Helpful Report

Posted 6 years ago

“I was given excellent assistance by SUE G at Marks and Spencer at 16 East Street Chichester on Friday 13th September in helping me change and select some underwear for my wife who is unwell at this moment of time. Many thanks SUE it was very acceptable.”

Helpful Report

Posted 6 years ago

“Autumn collection this year has got to be the worst collection to date. Whoever is in charge of buying, needs the sack. Who or what age group were they buying for..... Cos I don't know anyone between 18 and 75 that would wear anything in store”

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Posted 6 years ago

“Long blond hair in my pealla”

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Posted 6 years ago

“Bought a Hastings bed from M&S only 6 months old. Main beam has collapsed. M&S sent FIRA an independent inspections company to look at fault. Ridiculous response and says it’s because the bed is on wooden flooring! Rung M&S to ask for replacement as argued a bed should last more than 6 months and if their beds can’t be used on hard flooring then they should advertise this. M&S refuse to replace my faulty bed. I will never use M&S again. Poor customer service and poor quality furniture that can’t withstand being on wooden flooring and doesn’t last more than 6 months!!!”

Helpful Report

Posted 6 years ago

“Lovely Outlets with outfits that are Bright in colours, giving one an outstanding look.”

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Posted 6 years ago

“Very good will definitely be using again. Great value for money the clothes are made to a very high standard”

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Posted 6 years ago

“M&S food usually quite good but pricey. Just had the worst mashed potato ever (normally make my own but short of time). Texture of wallpaper paste, bland and tasteless. Even the cheap discount stores do better. Consigned to the bin. Waste of money.”

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Posted 6 years ago

“My experience with Marks and Spencers Car Insurance was great. A very reasonable insurance quote. Very easily understandable the documents. Straight forward details. No hidden cost or confusing statements. Thumbs up”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,306 reviews