Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

“The new range of meals for £10 in a net bag are very disappointing. The ingredients don’t gel well together. We have tried the paella/chicken and truffle pesto and the chicken with loads of parsley. There is a lot more work to be done on perfecting the recipes.”

Helpful Report

Posted 5 years ago

“I placed an order early July on line for a bedroom furniture set. All was in stock when ordering. I then receive a text to let me arrange my own best date for delivery. The first date it gave me was 27th August! After many calls between myself and customer service, they discover that half the items are not in stock until then but I can have part of the order delivered that week. Today, after a 6 week wait, my two wardrobes are delivered and built by the delivery men. My son was shown a picture when they came downstairs and all looked fine. I get home at lunchtime to find packaging strewn all over the house from the front door up. Then a piece of wood laying across my bed. This was the hanging rail. Not put in due to the fact that the fitting on each of the wardrobe had a two inch height difference - meaning my hangers will all fall to one end!!! After a lengthy conversation with the Customer Service department, even escalating this to the Manager, I am told I will receive a telephone call in 48 hours to let me know when a third party technician, employed by M&S, will be available to come and see if there is a problem!! Yes, there is a problem. How dare I be doubted. I have been left with a wardrobe not fit for purpose. I was told to store my clothes in the wardrobe if I was upset they were on the floor! Where - the rail is not working? Fuming! I bought from what I thought was a reputable company and would get better service from an Amazon supplier at half the cost.”

Helpful Report

Posted 5 years ago

“I placed an order early July on line for a bedroom furniture set. All was in stock when ordering. I then receive a text to let me arrange my own best date for delivery. The first date it gave me was 27th August! After many calls between myself and customer service, they discover that half the items are not in stock until then but I can have part of the order delivered that week. Today, after a 6 week wait, my two wardrobes are delivered and built by the delivery men. My son was shown a picture when they came downstairs and all looked fine. I get home at lunchtime to find packaging strewn all over the house from the front door up. Then a piece of wood laying across my bed. This was the hanging rail. Not put in due to the fact that the fitting on each of the wardrobe had a two inch height difference - meaning my hangers will all fall to one end!!! After a lengthy conversation with the Customer Service department, even escalating this to the Manager, I am told I will receive a telephone call in 48 hours to let me know when a third party technician, employed by M&S, will be available to come and see if there is a problem!! Yes, there is a problem. How dare I be doubted. I have been left with a wardrobe not fit for purpose. I was told to store my clothes in the wardrobe if I was upset they were on the floor! Where - the rail is not working? Fuming! I bought from what I thought was a reputable company and would get better service from an Amazon supplier at half the cost.”

Helpful Report

Posted 5 years ago

“Mark's and Spencer haverfordwest, many of the older ladies serving their are very rude . We spent £120 pound . We have been collecting the little shops collection, only needing 2 more for our collection. THE LADY SAID OFFER FINiSHED, but it had not because you could get them else where in the store. However she gave us a couple after phoning manager . Had a huge basket full behind counter. SO NOT HElPFUL. VERY bossy lady.”

Helpful Report

Posted 5 years ago

“Visited Marks and Spencer’s in Hempstead Valley shopping centre this afternoon, extremely disappointed with service. Upstairs initially asked for a garment, was pointed in a ‘general’ direction, after which they immediately went back to what they were doing, it took me a further 5 minutes to find what I was looking for in a completely different area. Then went downstairs to pay for two other items, and one of them was damaged, I was sent to get another, no more my size, so was offered discounted price of all of £1.50 but no return if the stain did not come out, I said I would rather pay full price but be able to return if it did not come out. No this was not an option, they can order it in but I would have to collect it from the store, 20 away from where I live, not convenient, no delivery offered. Then was told there were 6 more in stock and was sent back again to check labels, getting rather irritated by now I did so. Still no luck. Someone should have been checking them for me at this rate. I told her not to bother I’d leave the item. I left annoyed and frustrated. Two instances in one visit of very bad customer service. Bad show M&S your standards are slipping !!”

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Posted 5 years ago

“Served today by Karen W at Meadowhall store, she was HELPFUL and friendly.”

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Posted 5 years ago

“In M&S Aberdeen staff in men’s clothing had no idea what was actually in stock in the store. Two of the staff members had such poor interpersonal skills they would not even look me in the eye and one left me standing silently for several minutes while she tried and failed to see what was in stock using a handheld device. She did not even explain what she was doing or interact with me in any way. So disappointed as the menswear section used to have excellent personal service. Staff need urgent customer training.”

Helpful Report

Posted 5 years ago

“I visited London at the weekend and went into Westfield at Shepherd’s Bush whilst there went into M&S & was waiting for assistance in children’s wear where I witnessed some outstanding service given by a lady called Kerry. She was serving a gentleman for a boys suit & once he was happy with the suit she took him downstairs to alterations at the same time she asked me not to go anywhere because she would be right back. I left feeling very satisfied with my goods & received a one to one service you don’t normally get in stores”

Helpful Report

Posted 5 years ago

“In store issue on customer care, health & safety and first aid. None satisfactory in Havant store, but, trying to find an email address is impossible. Your site says can email, but no address only chargeable phone number or a very small on line form. Need email address!!!!”

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Posted 5 years ago

“Went to M&S Teddington today - in a rush - long day at work - needed to locate items quickly and Michael Piper came to my rescue by navigating me around the store perfectly. He was professional, polite and charming. I cannot speak highly enough of his customer engagement - top marks.”

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Posted 5 years ago

“Two meals. One Vegetable Moussaka. No aubergine. Only mashed lentils and just 3 potato slices. Masses of Bechamel. New recipe. Not nearly as good as the previous. Lentils are cheap and so are aubergines. Two Lamb and mint Pie. Nice crust. Dry lamb mince which I did not expect. No taste of mint. Both dishes very disappointing. Lentils are not cheap ingredients as are aubergines.”

Helpful Report

Posted 5 years ago

“Bought items online in May, returned them and got confirmation of return on 6 June. Nothing since and no refund so far. It took 2 minutes to charge my credit card but after 70 days I still don't have anything back. Quite dire returns management.”

Helpful Report

Posted 5 years ago

“I went to the Marks n sparks in Ayr in Scotland on Tuesday 13/8/19. My mum and myself went upstairs to the women's underwater department we were looking to get fitted right for a bra size, we wandered around the whole top floor eventually after being from changing rooms to shoes to undertake and there being no staff we went to the customer help desk only to be told someone had just headed that way we get to them and are told bra measurements are done by appointment only. Fair to say we were disappointed lucky I've a supper mamma who made a few guestemets and we took a few to the changing room no staff there or to be seen so just went ahead got help from mum and she made a good guess. Quite a bad experience to be fair. Only for the love of mothers.”

Helpful Report

Posted 5 years ago

“13th August 8:05pm went to pick up my online order, Apparently 2 different Counters , one for “Refund & Exchange” & another for “Collection” I went to Collection Counter , Customer Assistant Girl Screamed at me “ it’s One Queue, i said it’s Collection, She Screamed again “One Queue” As soon as she serves me , there was another Customer went to Collection counter & Surprisingly this Ignorant Customer Assistant went to serve the Customer, even though there were customers behind me in the Queue, Completely stunned by this Unprofessional Behaviour of this Customer Assistant. Poor Service, Very Poor Customer Service”

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Posted 5 years ago

“Great service - very prompt.”

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Posted 5 years ago

“The customer service is appalling. Bought a cake for my son's birthday on the 25th July for his birthday on the 26th July and realised the it was best before the 26th! So went back to get a better sell by date and the treatment we received in store was shocking and also when we phoned the customer service. I'm being generous with a single star it should be a minus star|”

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Posted 5 years ago

“Disgusting the way some off them treat their staff and think they can get away with it never shop here now .”

Helpful Report

Posted 5 years ago

“Regarding cafe, service slow on some occasions and many a time tables left unclean with crockery left on them. I can appreciate that at times they are busy but this is not always the case and they appear to have adequate staff on duty! Standard of ground coffee you are using in my estimation and other folk and friends who use your cafe shop have also commented on the deterioration over the years and say it is somewhat tastless and usually lukewarm hence the reason I request hot milk. Staff friendly enough but slow in their service and cleaning the tables. Cutlery not always clean and many a time i've had to request as they have not replenished the cutlery at the self service area. Come on MandS you have a reputation to safeguard and I am one of your loyal customers!”

Helpful Report

Posted 5 years ago

“I wanted fish and chips and the branch were out of stock (as they were with a lot of things) so I bought the Gastropub version which included ‘mushy peas’. For their information mushy peas are just that, soft, mushy peas. What I got was a sachet of green liquid that went straight in the bin. Then the only difference with their standard fish and chips was the size of the fish and the amount of chips. Won’t be buying this again - and by the way will no longer use Ocado for home delivery after September next year.”

Helpful Report

Posted 5 years ago

“No, M&S, I don't want to be a part time unpaid cashier and use a self-service till. I've got a job, thanks, and it's one that pays. What next, a bit of light shelf-stacking? all that ensures is that I'll be spending even less in your food shops than I do already. Your company is going downhill so fast that it'll be a merciful release when it happens. I can't actually remember the last time I bought anything but the occasional food item from you and once I spent hundreds of pounds at a time. That, of course, was when you sold things that customers actually wanted to buy.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Marks And Spencer Reviews