Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,306 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought your Katsu curry. It really upset my stomach. Way way too salty and didnt taste nice at all. Normally can rely on your food. Whats happend with this ready meal?”

Helpful Report

Posted 6 years ago

“I've just received cut flowers from a… I've just received cut flowers from a friend to cheer me up and they are awful. Low grade, nasty cheap flowers, half dead. I'm so unimpressed, especially as this could have been such a lovely treat. Such a shame to see M&S send out such a bad quality product. I've shopped here for a long time but things seem to be going down hill. I'd like to put a photo here but no facilities for this.”

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Posted 6 years ago

“Recently I needed to return an item that had become damaged after single use. Even though I didn’t have a receipt ( item was a gift ) staff at Manchester branch were very helpful and issued me with a credit note. Which I was very happy with. Staff lovely.”

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Posted 6 years ago

“Has there been a change in trouser length that I’m not aware of? I bought a pair of M&S per una jeans , size 14 short. I am 5 ft.1 . When I tried them on at home I found them 5 inches to long. I went back to Oxford Circus branch and tried on another 3 pairs, different styles. Every single one was miles too long. I’m used to having to shorten my trousers . I decided I would shorten the pair I’d already bought. Big mistake!.. the inner leg seams is triple folded therefore pulling the stretchy fabric . Results in a £39.50 trousers ruined. No more M& S trousers for me. Rita”

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Posted 6 years ago

“It was such a breath of fresh air to be served by somebody who was very helpful and took the time to help. Danlia from Fenchurch Street M&S it was a pleasure to be served by you. Thank you”

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Posted 6 years ago

“I was shopping in the Marks & Spencer at the FORT, Glasgow. I was looking for new bras and had been going around in circles for ages, and trying on different styles. The sales assistant Angela in Lingerie is excellent and suggested a different style and size. Perfect fit and transformation. Thank you Angela for your expert guidance and patience. I am delighted. ***** 5 stars.”

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Posted 6 years ago

“Sam at monks cross cafe..you're a star..”

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Posted 6 years ago

“Great customer service from Jas at The Parade store Leamington Spa, thank you for sorting my food order.”

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Posted 6 years ago

“I would like to say thankyou to Julie Webster at Silverlink who works on the ground floor at the Silverlink M & S. She has served me recently 3 times twice buying & once returning. She is extremely pleasant & helpful & I can’t praise her enough.”

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Posted 6 years ago

“I always shop in Silverlink both for food & clothes. Today I took a skirt back which I really love but needed a top to go with it. I couldn’t find one & was just giving up when a Lovely lady called Helen came to see if she could help me. I explained & showed her my skirt. She said that she had seen a top on its own maybe bought in another shop & returned to theirs. She thought it would match my skirt & sure enough it did. She was so very helpful. I didn’t need to ask for her help she came to me. I can’t praise her enough. Since South Shields shop closed I now go to North Shields & have got to know many members of staff there.”

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Posted 6 years ago

“I do not write reviews very often, but i have to say there is a member of staff that shines through for me at the retail park in Shirley Solihull. The gentleman's name is Kamahl, he cannot do enough for you :) if i have heavy shopping eg bottles he has taken them to my car with a smile on his face. In store if he is on duty i will search for him because i know he will help me out and nothing is too much trouble for him. Thank you Kamhal your a star and i hope you get recognized for being a star staff member. kindest regards Bev Chadwick”

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Posted 6 years ago

“I have tried talking to staff in stores, I have tried reviewing individual products but it’s like talking to myself. I am totally fed up of trying to order products, particularly lingerie on line. I no longer live in the UK so that is my preferred method of shopping. There is no consistency re sizing so how can you buy on line? My most recent experience of trying to buy bras is again frustrating. Every bra in my lingerie draw is 36, so why do the 4 in this order fail to meet at the back (one almost did!). As for the shoulder straps, they were so short someone 4ft tall would have struggled to wear the bras. Also please tell me which higher being has decreed that any bra with a cup size over an e should have a three eyelet back fastening? I live in a warm climate and wear light clothing, I don’t need a bra designed by Brunel for goodness sake! I have little hope this review will be seen or considered by anyone in the M&S hierarchy as I fear arrogance is the guiding principle at work. So goodbye M&S I’m off and judging by your financial performance I’m not on my own.”

Helpful Report

Posted 6 years ago

“I went to M&S in Guildford to buy several plain and simple BLACK winter leggings. Budget £20+ per pair. I found NOTHING suitable. I can't believe the array of leggings nobody would want to buy let alone wear with sparkles etc .... I know we're approaching Christmas but still do you have your buyer in mind before displaying such unsuitable items? I was/am very disappointed.”

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Posted 6 years ago

“Best every curry. Well if that is the best, i would rather not bother. Such a disappointment, i was so looking forward to my curry. Looked nice, thick sauce, great but boy the taste was not the best to say the least. My husband and i are addicted to curries and this will be one that we will not be buying again. Sorry M&S, you got it wrong for us.”

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Posted 6 years ago

“What has happened to your Oakham chickens , they use to be double bagged and so tasty . Now they come single bagged and the juices are outside the tray , they burn easily and are not as tasty.im so gutted as they use to be a once a week buy but I think today we ate our last m & s oakham chicken”

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Posted 6 years ago

“Over the past couple of years I have become increasingly disappointed with the quality of produce and cut flowers. I have taken to buying in a number of other supermarkets and found in some cases a much higher quality for a cheaper cost. This is NOT about cost but quality and the drop in that is not what is expected from M&S...however this week my partner bought me long lilies that have been absolutely magnificent and I have enjoyed them for over a week. This surprised me as we have bought flower that barely lasted days and I felt the need to express my delight in these two gorgeous bouquets that have delighted me and ask M&S to look at who supply’s their products and take note that the customer has more choice than ever so they need to up their game!!!”

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Posted 6 years ago

“Hello All, I am giving Marks & Spencers Euston a 1 rating because that is the lowest this would allow. The store is often busy and crowded due to it location next to the station. But the reason for using this store is location and the reputation of Marks and Sparks . But i am sad to say Marks has definitely lost its sparks. The staff were rude and no manager on hand to complain. The blatant racism and unhelpful and smirking staff is definitely a experience i will not put myself through again. - I will rather use sainsburys just round the corner cheaper and better service. Eeeek Methinks NOT every again”

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Posted 6 years ago

“Ordered bed and mattress late July, delivery was 7th October. Bed was water damaged so refused them. Told by m and s mattress would be delivered 27th October and bed delivered late November. Said this was unacceptable and cancelled order. Nobody seemed bothered and have not heard anything from them since.”

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Posted 6 years ago

“The self service machines were fully shut down due the technical problems, I asked the Assistant what happen the self service machines as there was only two assistants at the counter, she weren’t know to what happen the machines ! I had another day shopping at the foodhall there was a customer there times struggling the use service machines as it’s not works completely, when I weight the item in scan the machines is said 3 times weight item on the scanner then Retail Assistant act weirdly and failing customer service principles after paid the items £20 coast took the receipt and forget to take change £5.60 and M&S Assistant is not bring the change behind me. I can’t believe that how M&S can have poor quality customer services and terrible machines !”

Helpful Report

Posted 6 years ago

“I ordered flowers on line for our 52nd wedding anniversary. As we have both had cancer and made a recovery I ordered the £40 flowers as £4.00 was being donated to Macmillan. The flowers were not delivered until late afternoon of our anniversary and I was devastated when the delivery man from Yodel presented my wlfe with a soggy cardboard box with water dripping from it. We obviously refused delivery and the delivery man who was obviously Eastern European asked if we would like to re-order. I politely told him that we would not be prepared to stop in another day to wait for some flowers. I did complain via the online chat line and asked for a refund. No apologies were given but I received a refund plus a £10 Voucher but this did not alter the fact that our anniversary had been ruined. I shall never ever order flowers on line at Marks and Spencer”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,306 reviews