Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,278 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased Christmas Eve 4 prawn & cucumber mousse starters - shocking - reduced from £6 to £4.06 - really terrible - the plastic "shot size" plastic glasses had 1 prawn per item - with a horrible dill based sauce and M&S actually put the glasses on a cardboard and plastic plinth to make them look bigger. The Roasting Potatoes in Goose fat and butter did not brown - did not cook and were inedible - for M&S to produce this type of food with the charges they charge is ridiculous - ruined our Christmas meal - a starter inedible and a main with roast potatoes being a great favorite - put in a claim for a refund - terrible - alright for them to give me the money back but nothing replaces the embarrassment and disappointment of firstly being overcharged and secondly whoever M&S quality control person for these items being passed for value need to rethink the whole process”

Helpful Report

Posted 5 years ago

“Odered Christmas hamper for delivery Saturday 21 December. No delivery. Customer service first said it had been delayed and would be delivered Mondy 23rd. No delivery. Customer service then said it had been returned to the depot, then it was out of stock, then offered to re-deliver. Basically, they had no idea what had happened or where the hamper was. I obtained a refund. That was given promptly enough with the message: hope to see you again soon. No apology though for their lousy service. No, you won't be seeing me again. In addition, my complaint on their online review board was refused as it did not fit their review guidelines i.e we only print good/great reviews.”

Helpful Report

Posted 5 years ago

“Have just finished (the edible part) our christmas dinner of beef and marrowbone pie, honey dressed parsnips, carrots with clementine, sprouts with chest nuts, roast potatoes and beef gravy. Based on what we have just eaten we will not be shopping for specialty food from M&S ever again. The pie consisted of over thick pastry which did not fully cook through (even though it was cooked as per instructions). When the pie was cut open it was just full of runny brown liquid, hardly any meat. The parsnips tasted awful, not sure what the flavour was meant to be. Carrots were OK but no better than that. Sprouts were nothing special, would have been better off with a 19p bag of sprouts. Roast potatoes were OK. The ultimate beef gravy was very vinegary, would have preferred Bisto gravy granules. All in all an extremely expensive and very disappointing christmas dinner 1 out of 10 I’m afraid. Now worried as we have ordered food for New Years Eve, hoping we can cancel it and give Aldi a try.”

Helpful Report

Posted 5 years ago

“Bought a pair of black jeggings on Christmas eve from the store in Macclesfield cheshire while visiting family . I happily tore the labels off to wear them as i already have 9 pairs in different colour and no problems ,but on Christmas day I was very disappointed with the quality they have been badly sewn and are very very puckered and terrible looking.I paid by contact less card and as there has never been a previous problem I never collected the recept. ...I won't make the same mistake again ..but won't be buying jeggings from M&S.again .I live in Morecambe and we don't have a store there ..”

Helpful Report

Posted 5 years ago

“Very disappointed having visited my local Simply Food store in Spalding this morning (Christmas Eve). The date on all sliced white and brown bread was 25th December (despite looking towards the back of the shelf for a longer date) and dates on all chilled Yule Logs were 26th December. I appreciate the chocolate Yule logs contain fresh cream but surely they could have a longer use by date than 2 days! I also wanted a profiterole stack for Boxing Day but the dates on those were 25th December and very few left on the shelf, which makes me think they were all yesterday’s stock. This is not a one off experience as I have noticed very short dates on a lot of M&S food items just lately. Even Colin The Caterpillar Christmas Cake was no longer available to order. I couldn’t obtain any Snow Globe gin either, despite visiting several stores in my area to keep checking if any new stock had come in.”

Helpful Report

Posted 5 years ago

“Just collected my Christmas order from the Stone Staffs food store and the staff who served me where the best I have ever come across , Thank you girls for being so pleasant when you where so busy a credit to M&S.”

Helpful Report

Posted 5 years ago

“Ordered a nightgown as a present on 29th Dec with delivery scheduled for 23rd. Went to store but not arrived. Was assured it would be here 24th Dec. Chased for update today and told that it would not be arriving until 27th as damaged by the carrier. Standard answer I guess. How can a night gown be damaged by the carrier? Need to come up with something more convincing. Not good enough! That makes it ok then!!! Very poor service. Was a present for my mum and it is now Xmas Eve. Need to do better M&S to keep up with competition particularly with a business that is clearly in decline. Plenty out there who will do better.”

Helpful Report

Posted 5 years ago

“Not often, I shop here, but excellent service. Thank you”

Helpful Report

Posted 5 years ago

“Ordered our turkey crown on line thinking it would be quicker to pay what was owed on collection at a seperate till only to find we had to que with all the other shoppers with mountains of food. I will definately not be doing that again I might as well go some where more local!!”

Helpful Report

Posted 5 years ago

“Christmas food order at Kingsditch store Cheltenham. Placed food order online then made an amendment in store early December. What a friendly and helpful lady on the help desk. Collected order yesterday. Wow! The best ever organised Christmas food collection. The staff were friendly helpful and professional. Will recommend and come back again. Thank you and merry Christmas.”

Helpful Report

Posted 5 years ago

“Thank you so much to M&S Meadow Hall Sheffield..Home Wear, Donna✨ This lady was so helpful to me, being poorly permanently I was struggling so much to do my shopping but this lady at the counter helped me such a lot, thank you Donna, your a star🌟..It is comforting to know that I can go back and do my shopping with friendly staff on hand, Merry Christmas to all🎄Jayne”

Helpful Report

Posted 5 years ago

“Ordered the Christmas cake with woodland scene. It looks like a 3 year old child has made it! It is ruined at the side from being put in the box wrong and the scene itself, is totally laughable. Never again.”

Helpful Report

Posted 5 years ago

“Paid online for a turkey a week ago,picked it up today and they have charged me again at the til,I didnt realise because I had other items in the basket that I was paying for,when I got home after being in a que for half an hour all around the store I checked the receipt and saw I was charged again so I rang them,they were a bunch of absolute prikcs,I asked for the manager 4 times I was denied that,I asked to complain I was denied that too,what a siht service,I wont be shopping with these dick heads again”

Helpful Report

Posted 5 years ago

“Went to Kingston park today for my Christmas food shop the fresh cream I wanted had today's date on and the 24th which is no good for Christmas day i asked a guy who was in the back if he would see if he could find a better date for me his reply was it will be there but i cant get to it without even going to see come back tomorrow and it will be out my reply was I won't be shopping tomorrow he just looked at me where is the customer service i would not of minded if he even tried to go and look but no he just acted as if he could not be bothered i shop here every week but staff with this attitude makes you want to go else where i do understand this time of year is stressful for staff but come on maybe a bit more training in customer service would not go a miss”

Helpful Report

Posted 5 years ago

“This store has everything you need.”

Helpful Report

Posted 5 years ago

“I popped into the Cambridge Foodhall to buy a few items and bought my 10p bag which had recently broken to be replaced. Apparently unlike every other 10p bag at other supermarkets thiers are not actually bags for life! When I originally bought it I asked for a bag for life and no where I could see in store did it state single use. M&S certainly fooled me, yet alone the environmental impact these bags will have.”

Helpful Report

Posted 5 years ago

“I would like to express how good your pre cooked dinners are. They are very tasty, meat excellent quality etc. They are much better than any other brands I have tried so please keep up the good work”

Helpful Report

Posted 5 years ago

“Went to M&S Malvern store this week, hardly any staff around to help, especially at this time of year, you’d think they’d have more staff! Anyway finally found a member of staff who seamed “off” didn’t want to help at all, and just walked off. So whilst paying at the desk I asked who she was and I was told her name was “Sophia or Sophie” and that she is the manager!!! No wonder there’s no staff if that’s how she treats a customer.”

Helpful Report

Posted 5 years ago

“Purchased a further two packs of Scottish hot smoked salmon as the previous guest comments praised it highly. What an eye opener this time, one of the packs was just mush, awful product this time from Pity Me”

Helpful Report

Posted 5 years ago

“Love my little bottle brush trees and light up candle, thank you m and s”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,278 reviews