Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mia ankle grazers had a few pairs over the past year, but have just bought my last. The trousers are nice and comfy, and good fit, but the colour keeps going round waist and down to pockets. I wash them as stated, but they end up going purple, on the navy and the black pairs.”

Helpful Report

Posted 3 years ago

“Not only are M&S not doing food to order for Northern Ireland for Christmas 2021 they are not delivering anything to Northern Ireland - the customer services agent said "we only deliver to the UK" - that to a Northern Ireland person is a red flag to a bull. I was also ordering £300 of gift cards - happy to deliver these but nothing else - £300 of gift cards will be purchased elsewhere.”

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Posted 3 years ago

“What has happened to your petite range? Only 1 petite coat and your leg length has increased so much I am unable to buy jeans from you. I bought 3 different pairs of jeans recently and had to return them all as they were far too long. I measured the inside leg and it was much longer than the 27" stated on the size guide. Very unhappy customer who is now looking for another supplier, such a shame as I have been a loyal customer for a great many years.”

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Posted 3 years ago

“M&S. I love your individual chilled chicken pies and have done for years but hey where’s the chicken !!! Honestly is just pastry & gravy lately so sad 😞”

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Posted 3 years ago

“Parcel came quickly in 2 days. Dress is good quality if a little on the small side.”

Helpful Report

Posted 3 years ago

“Ordered two items (socks & duvet cover) socks arrived safely within 48 hours. Tracking info revealed the duvet package had arrived at Hermes on 27/10 and had failed to go out for delivery from there. After 4 emails & 4 different Customer Support responses, ALL of which failed to address my questions, that the package had been damaged & why it could not still be delivered to me (as it's now out of stock & cannot be replaced) a refund (which I DID NOT request) was issued. I would add that I have had similar probs with parcels arriving at Hermes Depot that failed to get delivered, yet M&S cannot answer why if the package was just damaged I could not still have it re-delivered. I mean how much damage can you do to a cotton duvet cover? Customer Support were incompetent & failed to read what the previous 3 other customer support had written to me it seems!”

Helpful Report

Posted 3 years ago

“Can’t even begin to say how appalled I’m with Marks and Spencer! Ordered items online - Shoes for my son and a blazer. Unfortunately, the shoes are not leather and the plastic has come away, but the sides of the shoes have opened up and let water in. I have tried to return these shoes in store as they are faulty and not fit for purpose. A manager said no they have been ‘Hammered’ and refused a refund. I was to shocked to ask what she meant by hammered. My son does not play football or play in the playground like he would’ve done in primary school he is in sixth form college. I do not expect shoes to fall apart within 5 weeks!! I have called Customer Service, where the representative told me to hold the line as she thought it was also unacceptable. After 5 mins of holding the line went dead - no phone call back. I attempted another call and had to go through everything again but to be told there was nothing she could do, except go back to the store. What???? This is just unacceptable Marks and Spencer’s!!”

Helpful Report

Posted 3 years ago

“Please be aware that the teal velvet sofa Is not just firm it is solid. I tried memory foam mattress topper and quilt underneath to sleep on but still too uncomfortable. Someone came to inspect with no joy. My own fault as daughter slept on it 8 weeks after purchase but I was hoping the toppers etc... would make it comfortable. No reviews anywhere. The link in the Email asking for a review from M&S was faulty. Have requested a link that works so fingers crossed I can let other customers know how uncomfortable this sofa bed is. Also, the first delivery date no one turned up after waiting in all day. Did arrive the second time though and a time slot was given which was pleasing. Very disappointed as I wouldn’t want to sell this to anyone as it’s so uncomfortable.”

Helpful Report

Posted 3 years ago

“Failed to cancel and order despite meeting the criteria. Trying to correct their error (duplicated order) has taken days of dealing with the most inept and incompetent 'customer service' I have EVER experienced. I used to be a firm supporter of M&S but sadly that came to an end today. Too many other retailers out there providing a better level of service to waste time here any longer. Sad day”

Helpful Report

Posted 3 years ago

“A brilliant customer assistant spoke to me and the Exmouth store and was friendly and helpful. Overall we were happy with the food shop after a busy holiday”

Helpful Report

Posted 3 years ago

“I took my 12 year old daughter to your Kingston branch for her first bra fitting so bearing in mind she was a very nervous and self conscious being her first time so it was a big day for her and me as a mum. We were greeted and dealt with by Dora she was amazing in every possible way made it very personal private gave my daughter space and privacy and gave her a choice which involved both of us A real asset to your company calm beautiful and wonderful customer service. My daughter is like a different girl and chose her own bras and more from other stores with complete confidence now she knows her exact size thank you so much Dora you were wonderful and we loved meeting you”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Only a coward would leave a comment like this, you should have the courage of your convictions and leave a name. The reviews left were truthful and honest and at least the person was brave enough to provide their name.”

Helpful Report

Posted 3 years ago

“Tried to buy some winter men's clothes today , lack of sizes , no staff to assist , eventually found three items I went to the till and two staff were busy social chatting , I waited for a few minutes and they both left the cash desk ignored me and disappeared. I was the only customer at the pay desk. I waited for a while then left my purchases on the counter and left the store. Awful rude staff and service in the Bexhill on Sea branch .”

Helpful Report

Posted 3 years ago

“Bought a blue Oscar sofa & chair arrived in May faded in places by August , complained, took to October to respond. The specialist came round said it looked 6 years old and they did nothing about it saying its UV damage. What sofa does not get some sun on it from time to time. M&S say its not their fault , so don't buy any dark blue fabric sofas from M&S unless you have either the intention to cover it up or throw away 2k. M&S for your reference in case you wish to rectify this 5918631J.”

Marks And Spencer 1 star review on 22nd October 2021

Helpful Report

Posted 3 years ago

“Birminghan store very very & pompuse nade a inquiry to a assisant i am disabled and have difficulty communicating bra section SHOCKING ITS A DISGRACE 😡”

Helpful Report

Posted 3 years ago

“Please save yourself money and… Please save yourselves money and stress. Cheap quality and appalling customer service. Four chests of drawers, all damaged, staple holes completely covered the back of each one, an extra leg at back is a plain piece of wood! drawer knobs completely different to ones advertised, drawers aren’t aligned, and are unfinished, bubble paint marks, scratches. Delivery was fraught to say the least, disrespectful and most definitely not covid friendly. They dragged furniture across my floors, leaving polystyrene in every room, then told me to clean it up? I’m a disabled pensioner using a Zimmer frame. I actually sat and cried a number of times throughout weeks of trying to get things sorted. Spoke to someone called Tiz, who actually suggested the holes at back of drawers were staple marks, and that’s exactly what they are! Obviously an issue that doesn’t get sorted, as I replaced one chest for another colour, which arrived six weeks later, complete with staple holes!! she did give me a discount on all of the drawers, but the problems continued. Once you get a discount, they don’t want to communicate, making it difficult to email, leaving you on hold, going on holiday every other week etc. I think they fit them, so you won’t notice the damage, the drawers in my bedroom still has polystyrene and cardboard covering the strange extra leg at the back. It’s far to cumbersome to move, so I’ve left it in situ. I’m left with unfinished furniture and a scratch wooden floor. They sent paint pens without informing me of this plan, then emailed to say someone would come out and paint the plain piece of wood on another chest?? I’m sure the idea was for me to paint it myself, I flatly refused to allow them back in my home for safety reasons, and the blatant disregard they have for you and your home. I spent over £1000, didn’t check reviews, as most people say, I didn’t think I needed to as it was M&S, my own fault. Total waste of money, but the stress was, and still is despairing. We are not just customers, we are human beings. They should hang their heads in shame. I would like to add photos, but there doesn’t seem to be an option for it!”

Marks And Spencer 1 star review on 19th October 2021

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Posted 3 years ago

“Very good sercice”

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Posted 3 years ago

“This is Chandrakanth M K ordered a trouser from Mark's and Spencer order number 2001088213 order date 29/09/2021 and I received which was completely different from what I was ordered and made a return request and after one week I didn't get any response and my return request was expired and there is no option to request a return this is the shame on the Brand and it was completely flop Brand”

Helpful Report

Posted 3 years ago

“Rates are too high, quality is massive, best time to buy when there's offer or welcome vouchers, It's a house for branded stuff lovers, no compromise in quality,always refer everyone.”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews