Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pack of four peaches and a pack of four nectarines this morning. Two peaches were going rotten underneath where you couldn’t see, as were two nectarines. Having rung M and S it seems I have to make a ten mile round trip to get a refund!!! This is not up to M and S standard! I bought four peaches and four nectarines from Lidl at less than half the price. They were perfect.”

Helpful Report

Posted 3 years ago

“When you ring customer service they are so rude and keep you waiting for ages order Didont go through so asked for help and was given wrong information and ended up with two items the same with no email to take back as a disabled person who has cancer I don't need the hassle.”

Helpful Report

Posted 3 years ago

“Rewind 5 years and M&S customer service was second to none. It's now appalling. I've had a couple of reasons to call them in the past year and neither time did I experience even mediocre service. Today I was placed on hold and cut off twice. When I got through to someone and explained this I didn't receive an apology or any attempt to look into this and the reason I called wasn't resolved either. They're another Debenhams and I very much doubt they'll still be around in 12 months either and it will be their own doing”

Helpful Report

Posted 3 years ago

“Cambridge beehive , bought veg and Victoria plumbs veg rotten in places had to cut rotten bits off, plumbs next day all rotten,I believe in true reviews M&S this is awfull,will I shop there again NO Tesco in future, & store freezing cold M&S have fallen”

Helpful Report

Posted 3 years ago

“Four months to deliver some bedroom furniture only to find that the wrong bed was delivered and other items had arrived damaged in a number of places. When I requested a replacement, I was told that there were no delivery slots available in the next three months (at least - their system only showed 3 months in advance). Customer service responses are painfully slow and amount to a collective shrug of shoulders, never really looking to resolve the issue. A month after reporting the issues, I’m still waiting for the collection and refund which means that I’m sleeping on the floor and I’m £1100 poorer as a result thanks to Marksies. Avoid like the plague...”

Helpful Report

Posted 3 years ago

“Order No 301-0033824-5378766 Paid for next day delivery 6 days later still not delivered. Please ensure delivery today and refund the money I paid for next day delivery. Trying to contact you in any other way has been useless, as has the chat assistant.”

Helpful Report

Posted 3 years ago

“Bought 2 Iscar sofas during lockdown no chance to see or sit on them. Day of delivery the 4 seater creaked and groaned when sat on then 6 weeks in it broke when 2 people sat on it! They sent an engineer who said not a manufacturer defect but due to very heavy use!!!!! 6 weeks old!!! Household of 2 people?? M&S refuse to discuss the inaccurate report and will now only deal with ombudsman which they fund! Absolutely no one to speak to in their organisation just appalling lack of customer service! I’m hoping the ombudsman has an ounce if common sense and decide in our favour but not very hopeful! Very distressed that I’ve wasted £1400”

Helpful Report

Posted 3 years ago

“I bought 2 abbey sofas with relaxed cushions 2 years ago. They are appalling despite switching cushions, plumping, shaking they look terrible. Never mind the guarantee it’s not worth a carrot, they just don’t care. They said it’s normal wear and tear after me having to contact them 3 weeks after submitting photos. It’s absolutely ruined my faith in a company I used to respect (and work for). They aren’t what they used to be. Avoid relaxed cushions at all costs. It’s now cost me £240 to replace the cushions. Needless to say I won’t be buying M&S furniture again.”

Helpful Report

Posted 3 years ago

“Have two orders next day delivery, after many emails and no response from customer service. Still no orders arrived except stupid free gift I did not want . I have cancer in the late stages and find shopping difficult but this service is awful. Every time I order next day deliver it still takes several days to arrive. I am fed up and looking to cancel my account. I do not know why you offer next day delivery you can not do it. Other companies can and do.”

Helpful Report

Posted 3 years ago

“Needed a suit for black tie wedding whilst visiting from Canada and not taking it home. Marvellous expertise from Dawn 15581036 3120. Tremendous patience, exactness, attention to detail to fill all my needs.”

Helpful Report

Posted 3 years ago

“Ordered clothes last week for Birthday, ordee acknowledged for delivery today no sign of it and no help from M+S website or useless phone lines. No wonder they are loosing business to anyone with any real comercial acumen.”

Helpful Report

Posted 3 years ago

“Bought some trousers from Birmingham High Street store a couple of weeks ago, which was made easy as was able to pay for them in the changing room as I had paid by card. Really pleased with these trousers. Today I received an email from M&S recommending what would go well with these trousers and it was a straw bag. Clicked on to view this bag and it was saying no-longer available, what is the point?”

Helpful Report

Posted 3 years ago

“Ordered and paid for 2 Lois garden chairs on 1/5/21. Agreed delivery for July 26. Received confirmation of delivery email on July19th. The 2 chairs are yet to arrive. Like other reviewers, kept on hold by customer service staff for very long periods. When I eventually managed to speak to someone, was informed the order was marked as 'delayed'. No reply to emails, no apology and no information about rescheduled delivery. The company slogan - your m and s - a joke!”

Helpful Report

Posted 3 years ago

“M&S Beef Wellington. Outstanding quality and taste. So very pleased I bought this product.”

Helpful Report

Posted 3 years ago

“Hello Dale, I too had a rough exchange with Nikki, Food Section Manager, Torquay, last week, about two food items purchased 19 August - a pack of unfrozen chicken breasts and a tray of mince. I went back on 21 August with both items - she agreed to a refund for the mince (which had turned a nasty brown) but not for the chicken as it use by date was 21 August and it was purchased on the 19th. The mince use by date was 24 August! She wouldn'f accept any of my reasonings and even said if I became ill after eating the chicken it would not be the responsibility of M&S. Yea, you read that right! I usually check use by dates but it never entered my mind after all, M&S are renowned for the quality of their food aren't they? Anyway, seems not, having scanned many of the one * complaints mentioned on this site. M&S such a shame, who would have thought it eh.”

Helpful Report

Posted 3 years ago

“It is without a doubt the most rubbish website I have tried to order from. When you go to pay after picking your item it jumps from page to page. I waisted 45 minutes of my life trying to order my grandson some school trousers then I tried ringing. Honestly don't waste your time it's automated and takes you round in circles. Another waste of time. It's amazing they have any customers left with this service. I will not be wasting my time with M&S again take my advise don't bother unless you like being messed about.”

Helpful Report

Posted 3 years ago

“4 LEMON CURD BAKES £2.25 DONT WASTE YOUR MONEY. Dry. Layer of lemon curd almost non existent. Air pockets where the jam should be. RUBBISH.”

Marks And Spencer 1 star review on 18th August 2021

Helpful Report

Posted 3 years ago

“A lovely lady called Sam O , helped me choose some gift flowers,in Plymouth, couldn’t of asked for better service, x”

Helpful Report

Posted 3 years ago

“M&S Steak Puff Pastry Pie with select cuts of British Beef in a rich gravy. Pastry was delicious but had to search for the meat filling. When our pie was cut in half it didn’t resemble the photo on the box. Bit of a con.”

Helpful Report

Posted 3 years ago

“Complete waste of time. I spent forever unsuccessfully trying to find knickers that were actually available then I couldn't process the rest of my online order as a free gift appeared in my basket. However, the gift was unavailable and the order wouldn't go through until it was removed. There was no option to remove it so I ended up abandoning my order. Managed it a few days later but the trousers I ordered were nothing like the description. On attempting to return them using the paperless returns process it seems I have to return the whole order, not just the trousers. The live chat bot was useless. Very disappointed!”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews