Marks And Spencer Reviews

2.8 Rating 2,344 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“to day we had just a small shopping of children's clothes but a gentleman Luke was serving on the chashier point he was a very wonderful and helping and make us really feel sooo happy with his manner and helping manner he gave gift voucher after sale receipt was given by asking the anothoer lady chashier and help usat Reading broad street Rg1 2BH. \I do wish every one;ikehim.”

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Posted 8 years ago

“DAVE AT NANCHESTER TRAFFORD CENTER MNS, what a genuine mice guy, and an asset to the business!”

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Posted 8 years ago

“Great product it’s class delivery”

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Posted 8 years ago

“Confirmation of stock levels in other branches and help ordering online where not in store.”

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Posted 8 years ago

“very friendly staff”

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Posted 8 years ago

“Great website, easy shopping, quick delivery. A complete no hassle shopping experience from my armchair. Thank you.”

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Posted 8 years ago

“I like the clothes and the food especially when they have special offers”

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Posted 8 years ago

“Super, friendly and approachable staff! Always go the extra mile in Bingley store!”

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Posted 8 years ago

“Very efficient customer services”

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Posted 8 years ago

“They served the best tea! The shop is clean and customer service is excellent. There is always someone on hand to help you.”

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Posted 8 years ago

“Delivered the item I ordered without postage or return costs as extra. Meant I could try more than one size of shoe on properly at home and check they really did fit my awkward feet!”

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Posted 8 years ago

“The staff are always pleasant & it's so easy to use their click & collect service.”

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Posted 8 years ago

“They responded well and offer a compensation for the changes in order”

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Posted 8 years ago

“Failed to deliver to store as indicated. Failed to inform me about failed delivery, unable to confirm when they might be delivered & a 30 minute call with the contact centre to arrange re-delivery to another store!”

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Posted 8 years ago

“Great customer service and really kind and helpful. Helped me measure 2x shirts to find that although marked xl it was in fact 1 1/2 inches difference. Well done M&S. Lovely lovely people xxx”

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Posted 8 years ago

“The sales person was very helpful when I took my 98 year old mum shopping to Marks and Spencers. We were interested in obtaining a Sparks card which the assistant explained in easy terms to my mum.”

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Posted 8 years ago

“We ordered on line and again the items were wrapped securely and delivered to store quickly”

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Posted 8 years ago

“quality goods and well packed”

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Posted 8 years ago

“Great quality and good value, the kids clothes are wonderful.”

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Posted 8 years ago

“Easy to use website with the option of free delivery to a store near you. Quality fantastic - food and clothing. Clothing returns not an issue - Option to return to store near you and refund done without any issue. A total pleasure of a company to order from and never disappointed. The option to choose your own delivery date is exceptional! Well Done M&S. :0)”

Helpful Report

Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,344 reviews