Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,319 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked for my size t.shirt in stock room”

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Posted 7 years ago

“Quick reliable service.”

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Posted 7 years ago

“Next day pick up from store - very convenient”

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Posted 7 years ago

“Items ordered online were good quality, but inaccurate descriptions made for disappointment”

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Posted 7 years ago

“Service was helpful. Food of good quality. Though choice seems to be shrinking.”

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Posted 7 years ago

“Provided navy and black linen skirts I had been searching for.”

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Posted 7 years ago

“Recently went to Haverfordwest marks and Spencer’s store. Staff extremely helpful in all departments showed men’s wear for trousers for my partner. The assistant on the shop floor helped me find a suitable size and made recommendations based on her own knowledge of what was popular”

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Posted 7 years ago

“Good quality product at a good price.”

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Posted 7 years ago

“Lovely staff in derby store and will definitely visit again”

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Posted 7 years ago

“I believe that they use to have expensive but a good quality food. But now just the price stayed. I found yesterday in Skegness pasta with Fungus on a shelf for sale!! So many times in different shops( Lincoln, Skegness) I bought oranges. They were awful. Paying £4 and having it binned is not good! I thought it was bad batch or something so I tried a few more times in different months. Still the same. Why they are cheating customers? They are selling tropical juice as the big front writing saying, but it is made from apples with adding some concentrates. I wouldn't recommend it.”

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Posted 7 years ago

“The cost thank you”

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Posted 7 years ago

“Ordered a pair of shoes online collected within two days fitted perfect good quality and when collecting them was told if they didn't fit bring them back and we can change or give you a gift card . What more can you ask for.”

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Posted 7 years ago

“very helpful and cheery nothing is too much trouble the quality of the goods is excellent The prices are very reasonable too I recommend.”

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Posted 7 years ago

“I normally rate the food but have just bought garlic and herb chicken thighs which were rather awful...very fatty and most the herb stuffing sat in the fatty part of the thigh. It was apparently sufficient for two people, but had five thighs (why do stores offer meals for two with unequal portions, perhaps in the hope you will buy another? However I just make sure I don’t buy it again. M& S Food seems to be on the verge of deteriorating the same as the clothing!”

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Posted 7 years ago

“I purchased a mens M&S suit almost 4 months ago, and already - after light use - the material in the legs has worn thin leaving a hole. This has never happened on any of my suits (including M&S suits) before. Initial contact with Customer Service was great - they told me to return the suit and they would see what they could do. Three weeks later M&S ship the suit back to me saying that there is nothing wrong with it and imply it only wore down because I must be fat. Hmmmm. (A) I'm not overweight and again must stress I've not had this problem with ANY suit before, and (B) M&S are essentially admitting then that they wouldn't expect suit trousers to last any longer than 4 months after sale (does this meet the "fit for purpose" criteria of the Sale of Goods Act ? I doubt it). The letter, from a generic customer service rep with no background in textiles, stated "in her opinion" it was general wear and tear as M&S had no reports of this before. So it sounds like the first person to open the returned suit had a quick look at it and decided it looked fine to her. I queried this further with M&S asking what level of expertise this person had to determine there was no fault in the fabric. In response M&S said as I was being persistant they would take the suit back again and have one of their "textile technicians" examine it. I queried why this didn't happen in the first place and asked a few other questions about the whole returns process. Customer Services responded, but deliberately failed to answer all of the issues I raised. So I emailed Stephen Rowe (he's a big cheese - you can find him at steve.rowe@marks-and- spencer.com) to ask for further clarification . Mr Rowe kindly redirected me straight back to the person who failed to answer my previous email. So....I'm not impressed. I doubt very much I'd buy any more of my suits from M&S, simply because of the uncooperative experience I've had with Customer Services (up until this latest purchase their suits have been fine). Ironic really when a quick Google shows that M&S appear to be struggling with their clothing line. You'd really think they's want to retain customers, not alienate them. Oh well, it's not like there aren't a whole lot of other retailers out their that can have my money instead.”

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Posted 7 years ago

“Quick and free delivery.”

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Posted 7 years ago

“As I'm calorie counting, the Count on Us range has been invaluable in helping me make informed choices on healthy and convenient food. The range is varied and has aided me on my weight loss journey. The 3 for £10 offer is also very good value for money and I will definitely be making this a regular part of my eating plan even when I am maintaining my weight.”

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Posted 7 years ago

“Very nice Foodhall to shop in at Tring, staff are always pleasant & happy to help (Emma) even after having to deal with the odd unreasonable rude customer! If you have had a bad day, keep it to yourself, don't inflict it on others”

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Posted 7 years ago

“I visit the Upminster Store weekly and the Cashier Ruth never fails. She is extremely helpful always smiling and it is always a pleasure to be served by her.”

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Posted 7 years ago

“Not happy with their formula concentrated serum and creams.Very heavy. I had to use a lot more on an application.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,319 reviews