Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,283 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very speedy delivery to my local store and that store now accepts any returns (this is a recent service). Staff pleasant and willing to assist if any queries.”

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Posted 7 years ago

“I cannot believe how poor Marks & Spencer's clothes are. How on earth do they work out their clothes sides! I purchased 2 pair of trousers and neither fit. One pair is so poorly made, I would have got better off a market stall! I also bought a pair of jeans - the legs were that skinny I had trouble trying them on. I have tried for a while now to buy clothing from Marks & Spensors, but after this attempt, I will not even waste my time anymore. I strongly recommend they replace ALL their buyers, before there is no Marks & Spensors at all.”

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Posted 7 years ago

“Excellent food”

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Posted 7 years ago

“Not happy ... Long queues at the cashier followed by a miserable cashier processing my order”

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Posted 7 years ago

“This company are really not very good . I simply cannot understand how people rave about their food quality, when in fact it isn't very good at all. This company try to live on a bygone reputation, when there was little else really to get clothes from. The quality of their items is not good at all for the price. Whoever their buyers are should be sacked and get in people who understand what the public want, not what the the company THINK they want. Paying over the odds for clothing does not mean great quality. In fact this company sell clothing items either too long in the sleeves, trousers that are not what the size states they are, to name but two. I live in Kent, and the store in Dover has closed down recently. It has moved down nearer the sea front selling food only. This shopping precinct idea came from Dover District Council, and anyone living locally knows what this means. It most likely means that like everything else DDC get up to, it will fail. Seems like M&S didn't do their homework!! Who on earth is going to make a special trip to Dover to shop in Marks, for example, when they can drive a short distance to Canterbury and shop in that store which sells food also. It is very big. Come on Marks, get your act together and get with the times. Oh, and don't do what all the others are doing....self service checkouts. It is a fact people, that every single item you buy, the price of it being scanned at a REAL checkout by a REAL person, has been factored in to the total cost. If they want self service then insist on a discount for doing so or DON'T use them.”

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Posted 7 years ago

“Always great customer service and reliable - good products”

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Posted 7 years ago

“Excellent quality and very helpful assistants in Sittingbourne food hall.”

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Posted 7 years ago

“Always good quality good range and choice of colours overseas service excellent”

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Posted 7 years ago

“Bought Garden furniture in 2015. By 2017 it was disintegrating as the wood it was made of was so soft it got got water logged and the chair backs started sheering off Apart from the very poor quality of the product, the customer service to address the problem was appalling. There seems to be a computer says no regime with no one taking responsibility and impossible to ibe put through to management. I will never buy furniture at Marks and Spencer’s again and would never recommend that my friends do so. It is a very different service from the clothes and food departments when they are always keen to help the customer.”

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Posted 7 years ago

“I am a regular shopper with M & S, purchase some food items there every week, I used to buy most of my clothes in Marks, but have been so disappointed with the ladies 'fashion'. Don't know who the buyers are, but they really need to have a overhaul, The fashions for the older woman is extremely poor, not everyone wants to buy clingy tops or with fussy sleeves that look ridiculous on most people. I would like to see better quality clothes with a more classic design, longer lengths for dresses & skirts & better quality materials used ie more wool cardigans as opposed to acrylic. I was a huge fan of Per Una & would often buy their longer length skirts. I love Marks, but am looking more to other shops now to buy better quality clothes. Sorry.”

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Posted 7 years ago

“For a quick and tasty evening dinner for the family, I pop the frozen tatties in with the Salmon and Broccoli Quiche - gorgeous! Thank you M&S Food!”

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Posted 7 years ago

“I go to buy a basket full of birthday cakes in Marks and Spencers, London Bridge Station. I ask the Marks and Spencers lady if I can pay at the till rather than use self service as it will take forever. I am told NO - self service only. Not what you expect from M&S!! Happy birthday then!”

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Posted 7 years ago

“Always very happy with the quality and no quibble returns I have encountered with this store. I shop there without fear of over pricing or difficult staff”

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Posted 7 years ago

“Very presentable”

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Posted 7 years ago

“excellent products and service very quick delivery times and kept you informed on the process of the order would use online shopping again”

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Posted 7 years ago

“We ordered some solar lights from the large M & S in Pudsey at 7.30pm on a Monday evening, and they were available for us to pick up from our small M & S Food shop in Ilkley by 12.00am the following morning. Brilliant service - thank you.”

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Posted 7 years ago

“Great customer service friendly staff”

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Posted 7 years ago

“The staff are very friendly and helpful. I couldn’t find something so asked a member of staff and they took me straight to the item. And explained the other products that would go with it. So pleased the people have got manners and respect.”

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Posted 7 years ago

“On a recent visit to Coatbridge Food store while packing my items I used two small food bags for bacon and a turkey joint to keep them separate from other items, these small bags were in the bottom of the basket I had used. They are the ones you can use for loose fruit and vegetables I was stopped from leaving the shop and informed that I had not paid 10p for the two small food bags. I was unaware that there was a charge for these small bags. A member of staff stood over me and made me empty out all my shopping and took the two small food bags off me. I would have paid the 10p had I known. I wish I had paid the 10p but it all happened so quickly and I just wanted to leave the shop, it was a very embarrassing experience and I will not be returning the Coatbridge M&S Foodstore I was going to ask to speak the manager as this member of staff was needlessly aggressive and it was awful to be treated like a shoplifter, but on checking this person's badge I was amazed to discover she was the Manager. She is not setting a very good example to her staff. She was unbelievably rude over a genuine mistake. What has happened to Marks &Spencer? Who is doing their recruitment?”

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Posted 7 years ago

“new range available for summer”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,283 reviews