Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,319 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website, easy shopping, quick delivery. A complete no hassle shopping experience from my armchair. Thank you.”

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Posted 7 years ago

“I like the clothes and the food especially when they have special offers”

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Posted 7 years ago

“Super, friendly and approachable staff! Always go the extra mile in Bingley store!”

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Posted 7 years ago

“Very efficient customer services”

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Posted 7 years ago

“They served the best tea! The shop is clean and customer service is excellent. There is always someone on hand to help you.”

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Posted 7 years ago

“Delivered the item I ordered without postage or return costs as extra. Meant I could try more than one size of shoe on properly at home and check they really did fit my awkward feet!”

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Posted 7 years ago

“The staff are always pleasant & it's so easy to use their click & collect service.”

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Posted 7 years ago

“They responded well and offer a compensation for the changes in order”

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Posted 7 years ago

“Failed to deliver to store as indicated. Failed to inform me about failed delivery, unable to confirm when they might be delivered & a 30 minute call with the contact centre to arrange re-delivery to another store!”

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Posted 7 years ago

“Great customer service and really kind and helpful. Helped me measure 2x shirts to find that although marked xl it was in fact 1 1/2 inches difference. Well done M&S. Lovely lovely people xxx”

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Posted 7 years ago

“The sales person was very helpful when I took my 98 year old mum shopping to Marks and Spencers. We were interested in obtaining a Sparks card which the assistant explained in easy terms to my mum.”

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Posted 7 years ago

“We ordered on line and again the items were wrapped securely and delivered to store quickly”

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Posted 7 years ago

“quality goods and well packed”

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Posted 7 years ago

“Great quality and good value, the kids clothes are wonderful.”

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Posted 7 years ago

“Easy to use website with the option of free delivery to a store near you. Quality fantastic - food and clothing. Clothing returns not an issue - Option to return to store near you and refund done without any issue. A total pleasure of a company to order from and never disappointed. The option to choose your own delivery date is exceptional! Well Done M&S. :0)”

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Posted 7 years ago

“I ordered school uniform items online and had free delivery to store. The online ordering is very quick and easy and items are delivered to store within a couple of days. It is very quick and hassle free”

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Posted 7 years ago

“The goods arrived in a perfect condition and were exactly as I had seen on line.”

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Posted 7 years ago

“Straight forward and fast ordering system, kept informed all the way and fast delivery, full ‘MARKS’”

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Posted 7 years ago

“received my items within 2 days and with the convenience of collecting from the closest nearby shop.”

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Posted 7 years ago

“Reposted to keep it alive. This company are really not very good . I simply cannot understand how people rave about their food quality, when in fact it isn't very good at all. This company try to live on a bygone reputation, when there was little else really to get clothes from. The quality of their items is not good at all for the price. Whoever their buyers are should be sacked and get in people who understand what the public want, not what the the company THINK they want. Paying over the odds for clothing does not mean great quality. In fact this company sell clothing items either too long in the sleeves, trousers that are not what the size states they are, to name but two. I live in Kent, and the store in Dover has closed down recently. It has moved down nearer the sea front selling food only. This shopping precinct idea came from Dover District Council, and anyone living locally knows what this means. It most likely means that like everything else DDC get up to, it will fail. Seems like M&S didn't do their homework!! Who on earth is going to make a special trip to Dover to shop in Marks, for example, when they can drive a short distance to Canterbury and shop in that store which sells food also. It is very big. Come on Marks, get your act together and get with the times. Oh, and don't do what all the others are doing....self service checkouts. It is a fact people, that every single item you buy, the price of it being scanned at a REAL checkout by a REAL person, has been factored in to the total cost. If they want self service then insist on a discount for doing so or DON'T use them.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,319 reviews