Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,308 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,308 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered on line and again the items were wrapped securely and delivered to store quickly”

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Posted 7 years ago

“quality goods and well packed”

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Posted 7 years ago

“Great quality and good value, the kids clothes are wonderful.”

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Posted 7 years ago

“Easy to use website with the option of free delivery to a store near you. Quality fantastic - food and clothing. Clothing returns not an issue - Option to return to store near you and refund done without any issue. A total pleasure of a company to order from and never disappointed. The option to choose your own delivery date is exceptional! Well Done M&S. :0)”

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Posted 7 years ago

“I ordered school uniform items online and had free delivery to store. The online ordering is very quick and easy and items are delivered to store within a couple of days. It is very quick and hassle free”

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Posted 7 years ago

“The goods arrived in a perfect condition and were exactly as I had seen on line.”

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Posted 7 years ago

“Straight forward and fast ordering system, kept informed all the way and fast delivery, full ‘MARKS’”

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Posted 7 years ago

“received my items within 2 days and with the convenience of collecting from the closest nearby shop.”

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Posted 7 years ago

“Reposted to keep it alive. This company are really not very good . I simply cannot understand how people rave about their food quality, when in fact it isn't very good at all. This company try to live on a bygone reputation, when there was little else really to get clothes from. The quality of their items is not good at all for the price. Whoever their buyers are should be sacked and get in people who understand what the public want, not what the the company THINK they want. Paying over the odds for clothing does not mean great quality. In fact this company sell clothing items either too long in the sleeves, trousers that are not what the size states they are, to name but two. I live in Kent, and the store in Dover has closed down recently. It has moved down nearer the sea front selling food only. This shopping precinct idea came from Dover District Council, and anyone living locally knows what this means. It most likely means that like everything else DDC get up to, it will fail. Seems like M&S didn't do their homework!! Who on earth is going to make a special trip to Dover to shop in Marks, for example, when they can drive a short distance to Canterbury and shop in that store which sells food also. It is very big. Come on Marks, get your act together and get with the times. Oh, and don't do what all the others are doing....self service checkouts. It is a fact people, that every single item you buy, the price of it being scanned at a REAL checkout by a REAL person, has been factored in to the total cost. If they want self service then insist on a discount for doing so or DON'T use them.”

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Posted 7 years ago

“Looked for my size t.shirt in stock room”

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Posted 7 years ago

“Quick reliable service.”

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Posted 7 years ago

“Next day pick up from store - very convenient”

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Posted 7 years ago

“Items ordered online were good quality, but inaccurate descriptions made for disappointment”

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Posted 7 years ago

“Service was helpful. Food of good quality. Though choice seems to be shrinking.”

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Posted 7 years ago

“Provided navy and black linen skirts I had been searching for.”

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Posted 7 years ago

“Recently went to Haverfordwest marks and Spencer’s store. Staff extremely helpful in all departments showed men’s wear for trousers for my partner. The assistant on the shop floor helped me find a suitable size and made recommendations based on her own knowledge of what was popular”

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Posted 7 years ago

“Good quality product at a good price.”

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Posted 7 years ago

“Lovely staff in derby store and will definitely visit again”

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Posted 7 years ago

“I believe that they use to have expensive but a good quality food. But now just the price stayed. I found yesterday in Skegness pasta with Fungus on a shelf for sale!! So many times in different shops( Lincoln, Skegness) I bought oranges. They were awful. Paying £4 and having it binned is not good! I thought it was bad batch or something so I tried a few more times in different months. Still the same. Why they are cheating customers? They are selling tropical juice as the big front writing saying, but it is made from apples with adding some concentrates. I wouldn't recommend it.”

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Posted 7 years ago

“The cost thank you”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,308 reviews