Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,282 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product it’s class delivery”

Helpful Report

Posted 6 years ago

“Confirmation of stock levels in other branches and help ordering online where not in store.”

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Posted 6 years ago

“very friendly staff”

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Posted 6 years ago

“Great website, easy shopping, quick delivery. A complete no hassle shopping experience from my armchair. Thank you.”

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Posted 6 years ago

“I like the clothes and the food especially when they have special offers”

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Posted 6 years ago

“Super, friendly and approachable staff! Always go the extra mile in Bingley store!”

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Posted 6 years ago

“Very efficient customer services”

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Posted 6 years ago

“They served the best tea! The shop is clean and customer service is excellent. There is always someone on hand to help you.”

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Posted 6 years ago

“Delivered the item I ordered without postage or return costs as extra. Meant I could try more than one size of shoe on properly at home and check they really did fit my awkward feet!”

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Posted 6 years ago

“The staff are always pleasant & it's so easy to use their click & collect service.”

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Posted 6 years ago

“They responded well and offer a compensation for the changes in order”

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Posted 6 years ago

“Failed to deliver to store as indicated. Failed to inform me about failed delivery, unable to confirm when they might be delivered & a 30 minute call with the contact centre to arrange re-delivery to another store!”

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Posted 6 years ago

“Great customer service and really kind and helpful. Helped me measure 2x shirts to find that although marked xl it was in fact 1 1/2 inches difference. Well done M&S. Lovely lovely people xxx”

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Posted 6 years ago

“The sales person was very helpful when I took my 98 year old mum shopping to Marks and Spencers. We were interested in obtaining a Sparks card which the assistant explained in easy terms to my mum.”

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Posted 6 years ago

“We ordered on line and again the items were wrapped securely and delivered to store quickly”

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Posted 6 years ago

“quality goods and well packed”

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Posted 6 years ago

“Great quality and good value, the kids clothes are wonderful.”

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Posted 6 years ago

“Easy to use website with the option of free delivery to a store near you. Quality fantastic - food and clothing. Clothing returns not an issue - Option to return to store near you and refund done without any issue. A total pleasure of a company to order from and never disappointed. The option to choose your own delivery date is exceptional! Well Done M&S. :0)”

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Posted 6 years ago

“I ordered school uniform items online and had free delivery to store. The online ordering is very quick and easy and items are delivered to store within a couple of days. It is very quick and hassle free”

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Posted 6 years ago

“The goods arrived in a perfect condition and were exactly as I had seen on line.”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,282 reviews