Marks And Spencer Reviews

2.8 Rating 2,282 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the customer service is very professional showing the customer how important and serving them with respect.”

Helpful Report

Posted 6 years ago

“I had an underwear fitting and the assistant was helpful and professional. However 4 out off of the items I chose were out of stock so we're ordered for home delivery. I was appalled to learn that returns were to a main store only or PAID delivery.”

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Posted 6 years ago

“I was approached by a member of staff as I was looking a bit be-mused, and was taken to the department I was interested in, and helped to get the right size winter coat, great coat, very happy.”

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Posted 6 years ago

“I always order online and collect from the local high street shop which i find more convenient I don't get to miss a parcel,I always get my spark s and lots of discount from the food hall and from clothes too,sizes are true to my size I never get disappointed,staff is friendly and make you not to hetitate goibg back.”

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Posted 6 years ago

“good quality products, well stocked. Not quite 5 star as some prices seem a bit high.”

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Posted 6 years ago

“I ordered no problem in store and on computer in past they are very polite and helpful. We”

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Posted 6 years ago

“Bought a suit from Marks & Spencer Tunbridge Wells Menswear on 28/09/18 - we were very pleased with the *excellent* customer service received from Tyler Markwell - a very professional, charming, patient, affable young man - a true asset. Nothing was too much trouble, his help and advice was greatly appreciated - a wise head on young shoulders - and we left satisfied customers.”

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Posted 6 years ago

“I have just tried the new freshly made meal deal from the Oxford Street branch. (From the deli counter) £5 for one of many delicious salads plus a quiche, chicken or salmon kebabs or falefals. What an amazing idea and the food is outstanding. Great portions, delicious salads and great fish and chicken. I want the chef working for my company! Please continue with this, it is outstanding. I will be back tomorrow!”

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Posted 6 years ago

“Ordered underwear which was only available, on line, in my size. The goods arrived within the promised time and were beautifully packed and exactly what was required. Perfect fit.”

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Posted 6 years ago

“Good quality. Wait for sale if you can't afford new arrivals.”

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Posted 6 years ago

“Was fitted for a bra by a lovely lady at M&S in Lakeside. She was very helpful & I was in & out quite quickly with a new bra that fitted me really well. I left my old one there with her to put in the bin!”

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Posted 6 years ago

“Items arrived on time and I was informed when they were delivered. Products were good quality and fit. Prompt and efficient service”

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Posted 6 years ago

“Easy to deal with, speedy delivery to New Zealand.”

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Posted 6 years ago

“Marks&Spencer has always new stock of clothes to display and the old ones go on sale which is very helpful for people with limited budget”

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Posted 6 years ago

“They have a sale and this year the cloths are up to date.”

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Posted 6 years ago

“Bad communication & misleading. Waited weeks for bedroom furniture to be delivered. Took a day off work. When the delivery men arrived, they told me they didn't have enough space to work in. One bedroom was completely empty with loads of space and only had my bed in there. They needed me to remove the bed completely to enable them to work because they needed 11ft x 7ft to work in! Who has that space available? M&S never warned me about that - in their T&Cs and in the emails I was receiving from them, they just said to give the driver 'enough space' to build the furniture. Apparently this happens all the time with M&S and their deliveries and customers are always left disappointed (according to driver who has worked with them for 4 years. I never got my furniture - the driver drove away and I have to wait another 2 weeks until they can come back again. I now have to empty all of the rooms that the furniture needs to go in. Thankfully I now have some notice, but it would have been nice if M&S did this in the first place to their customers!! Very disappointed.”

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Posted 6 years ago

“Always quality products , everyone loves M&S”

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Posted 6 years ago

“As I got few things half price to what they should be and my grandchildren will be over the moon this Christmas because I managed to get what they wanted so we're all happy”

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Posted 6 years ago

“to day we had just a small shopping of children's clothes but a gentleman Luke was serving on the chashier point he was a very wonderful and helping and make us really feel sooo happy with his manner and helping manner he gave gift voucher after sale receipt was given by asking the anothoer lady chashier and help usat Reading broad street Rg1 2BH. \I do wish every one;ikehim.”

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Posted 6 years ago

“DAVE AT NANCHESTER TRAFFORD CENTER MNS, what a genuine mice guy, and an asset to the business!”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,282 reviews