Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,282 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 9th August 2025

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i was amazed that there was men chanding in the women changeing rooms”

Helpful Report

Posted 6 years ago

“I visited M&S at Westfield Stratford today to buy some fruits and chocolate box, although it was really busy and long que it was well managed by several staff, I’ve been helped by a female staff called khaleda in the self checkout till with a freindly smile on her face she was really helpful. Thank you”

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Posted 6 years ago

“Marks and Spencer is always excellent in both quality and service. I love their Soft White Farmhouse sliced loaf as it is very nice bread and makes perfect toast. Crisp and crunchy on the outside, and soft in the middle. I've tried lots of different loaves, but none can beat this loaf for toast!”

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Posted 6 years ago

“Why can i not find a leather purse to buy in store ? Seriously a tiny selection of other material purses. What has happened that in the run up to Christmas I can not buy a decent purse ?.I was directed to the gloves er no Lots and lots of leather gloves in many colours . I've no idea who this market is aim at , but not a decent leather purse in sight !”

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Posted 6 years ago

“Went online to order a pair of mens jeans when it came to check out and pay it was refused as i didnt have a mobile phone number as i dont own a mobile phone so had to put a friends mobile number into checkout before it accepted payment. The order was supposed to be available to pick up from Stafford store today the 28th november when i went to collect the jeans had not arrived customer service said there was a problem with deliverys even though they had a stock of the jeans on display so went away when i got homme i had received an email saying sorry jeans delayed but would be available to pick up on the 28th november which is the same day as today when i went to collect them. The marks and spencer site is in a right mess and i will never be using them again after this very poor service.”

Helpful Report

Posted 6 years ago

“Party food was fantastic.”

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Posted 6 years ago

“Placed my order for M&S food as I have done for countless years before. Was offered an early bird voucher for a free bottle of wine/chocolates if I ordered before a a certain date. Have never received the voucher and have phoned them three times now. I have been promised they would refer it to the finance team three times and each time takes a week to sort out. Also they promised call back after call back and nothing received. I also know of another lady with the same issue who is still waiting for her voucher and has called the food to order customer service team eight times and is still waiting... As am I ? Cannot believe M&S are having such a problem with this. The rub is, that the voucher is due to expire on the 2nd December. I will get it and it will be out of date !! shame on you M&S. Will vote with my feet next year and go to Waitrose !!”

Helpful Report

Posted 6 years ago

“Very quick delivery, easy collection, we'll made items in soft organic cotton”

Helpful Report

Posted 6 years ago

“Cruise travellers take note!!! Whilst on a cruise stopped off at Gibraltar, purchased a top at M&S store. Had to return the product to the Liverpool store. Although I had my receipt, ticket still attached to top & was still in the allocated time. There seemed to be a problem as the store in Gibraltar is a concession store. Finally I did get my refund, but this needs to be explained to customers who are on holiday!!”

Helpful Report

Posted 6 years ago

“Awful Customer Service I have shopped frequently at M&S and thought they were a brand to be trusted for quality and integrity. No longer! I took some items back to the Lakeside Thurrock store but had put them in the wrong M&S bag and hence had the wrong receipt. Rather than waste a journey i accepted a credit receipt for roughly £90. I used around £40 on food and saved the last £50 to buy something nice for myself. I did not study the credit receipt and didn’t realise they only last 1 year. Last Sunday i tried to use the credit receipt against some clothing and was told it had run out and the money was lost! I was advised to go to Customer Service but they told me they could not help and to call head office. I duly called Head Office Customer Service and was passed from department to department (mostly South African, then eventually in the UK) for 39 minutes, only to be told nothing they could do, and the phone went dead mid conversation. They did not call me back ( by now i had no idea what department i was speaking with). I then called again and after another long delay was told by ‘Julie’ nothing they can do, write in ‘if it makes me feel better’ but it would not make any difference. I am just flabbergasted that i can hand back £50 of goods which are then resold, but i am £50 worse off with nothing to show for it. How can M&S justify witholding money when i have returned the clothing? I did not ask for a refund - i asked for a voucher which I can then use instore. I have built up over 61,000 Sparks points so M&S can quite clearly see I am a regular loyal customer. I am so disappointed than I no longer. wish to shop in any of their stores. I have written to head office to give them the opportunity to put things right but sadly unless they re-issue a credit receipt, there are lots of alternative stores and they have lost my custom forever. Come on M&S, pull your socks up!”

Helpful Report

Posted 6 years ago

“The maintenance of super quality food, clothes and household goods. I just love M&S ! And.... The added bonus of earning EXTRA POINTS is awesome.”

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Posted 6 years ago

“Bought the new Beef Stroganoff this week.It tasted awful,beef was tough,sauce was bitter and a huge disappointment.would like a refund but can hardly take back a rubbish stir fry! M&S you must be able to do better than this.”

Helpful Report

Posted 6 years ago

“Absolutely shocking service for online orders! I placed an order with the understanding that delivery would be within 5 days, yet the order is going to take longer to get to me as they haven't dispatched it yet. It is no good coming after the date I wanted it for. They took the money straight away and then stuck the order in the 'awaiting despatch' queue. This means that I cannot cancel the order. Not only do they take the money from your account DAYS before they send the items, they then deny you your LEGAL right to cancel it! When talking to the so called customer service department all I get is the excuse that as it's been put in the awaiting despatch queue (on day one) they can no longer alter/cancel it! Smart move, what a way to con your loyal (no longer) customers! Absolutely fuming.”

Helpful Report

Posted 6 years ago

“Went to Mark and Spencer in Doncaster store today, I tried 2 Coats on in front of a mirror where was near the tills. After that I put the coats back, A strange female staff blocked my way out, she was accusing me for something, "Don't do that!where did you put that coat?" she asked me. I took her all the way to show her where the coat was, then she realized something and tried to change the subject. I was shocked,and I did not know what is going on. When I got home ,told my children what had happened in the store, also I showed the photos of the coat to my daughter, and my daughter pointed out what the coat I wore to M&S today was really similar to that one in store. Is that right ???”

Helpful Report

Posted 6 years ago

“Ordered a celebration cake from Christchurch branch, after receiving advice from Anita, who took time to suggest various options. The order was perfect, the cake was well packed for its journey to London, & was delicious. Excellent value for money, I'm very happy!”

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Posted 6 years ago

“Good sizes for my hight.would recommended to people for that reason”

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Posted 6 years ago

“I ordered online for delivery in store. They gave me a text to tell me when to collect, it was on time and the person at the counter found it easily! My only gripe was that there were 3 items and each was in it's own sealed bag. The items inside were then in their own little bags (those clear ones). M&S have a real opportunity to make a difference with waste and this just felt a bit lazy of them. Anyway, after taking them home I realised I got the wrong size so returned them to the store. The lady was lovely and tried to re-order on their internal system but she was being let down by loads of technical issues and it wouldn't put the order through, so I came home and re-ordered. It's not a massive deal and the products are good and came on time. The refund was prompt too. I just feel like M&S could get it together with the waste a bit better.”

Helpful Report

Posted 6 years ago

“I visited the Leeds city centre M & S store to buy jeans. Having lost a lot of weight, I was unsure of my size and the length that I needed. Staff member, Stacey Leslie was extremely helpful and spent a lot of time bringing a big selection of jeans in different styles and sizes for me to try on. I was very pleased to find several pairs to buy that really suited my shape. After buying the jeans, my friend and I enjoyed lunch in the store cafe, where we were served by friendly efficient staff.”

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Posted 6 years ago

“Christmas offer - free wine. Don't bother trying to redeem this at the Brooklands store and the store manager was dismissive and rude. Wouldn't know customer service if it bit him and after this experience I walked out without half of my shopping. No white wine and the alternative offered was an inferior Bianco which he was trying to shift at most cabinet ends. What I was told when I complained and advised that he should offer like for like - told tough go to another store or take the alternative. There is a deadline on this offer and I am starting to think this is an early Christmas swindle from M&S to cheat there customers. When I complained to Customer Services they advised that I should be offered like for like. Later I receive a £6 voucher with no explanation or apology this does answer why this manager is not offering like for like nor does compensate me for the way I was treated this morning if front of other customers”

Helpful Report

Posted 6 years ago

“At the Carmarthen Store Simon went beyond the call of duty to help me get a coat I’d ordered for wrong day . He rang for the coat to arrive earlier then asked a colleague to deliver the coat to me in rural Cerridigion , to save me an hours trip to the store . The coat was for a funeral so it was very much appreciated . Also Justine who got the coat to me .”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,282 reviews