Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,282 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always been a great fan of M&S but they are now catering for the young - or trying to. One only has to look around any section of clothing to see the average age of the customers, and they are not young. Young people do not buy clothing from M&S. Their mums always have but now anyone older is out of luck as the designs are horrendous. I always bought jeans and summer trousers but all I can find now are slim fit, narrow hems and jeggings. Nothing to suit anyone older. I've never bought my nightdresses from anywhere else but I can't get one now in the style I want with shoestring straps in nylon satin in a midi length. There aren't any in the stores but I've just found one online. One!! Nightwear for younger people is in abundance but M&S, wake up, your core customer is an older woman who still wants to be modern and stylish but with your styles now nobody can look stylish. You have too many young people deciding what styles people want instead of people who are a similar age to your customers. The stores are dying because we can't go to one and find what we want and we don't all want to have to order online. We want to see the item first.”

Helpful Report

Posted 6 years ago

“Ordered goods on line, stood in a long queue at designated area, received my goods. I had a return to make, another long queue. Wanted to order a item which was out of stock in store, was directed to an ordering point, the customer in front of me, made an order, but was then allowed to pay for her purchases, which then held up the rest of the customers trying to make an order. (The ordering point was clearly signed). This customer was allowed not just to hold up the queue I was stood in, but effectively jumped the queue for purchases. My annoyance today was, I spent over an hour, standing in three queues! Christmas 43 days away!!!”

Helpful Report

Posted 6 years ago

“Yesterday 7/11/18 went to Mark and Spencer at Gemini with my daughter , around 2pm we decided to have something to eat so went into the cafe there, first there was NO trays, several of the tables had not been cleared, went to order No saucers for our cups , No teaspoons. We both decided to have breakfast my scrambled eggs could have been used as wallpaper paste ( look and tasted disgusting) could taste the eggs for quite a while when I got home and felt quite sick, the cafe was quite full so we finished what we would mushrooms and a sausage and left the rest, we mention to the lady clearing the tables that she would tell the chef and that she was very sorry that we did not enjoy our meal ( my daughter and I have been to this cafe many times and never have a bad meal) . This will not stop us from using the cafe but will be careful what I order .”

Helpful Report

Posted 6 years ago

“You really need some new fashion designerange! Apart from a few items, the range of clothing for this winter 2018 is dire ! The dresses are absolutely horrendous. . just what were you thinking! ???? Think you're going to be left with a lot of stock on your hands after Xmas. ...”

Helpful Report

Posted 6 years ago

“We visited the outlet at Wembley and were served by Shobna at the till . She was very professional , welcoming and happy to add my sparks points to additional receipts . A true example of how marks and Spencer employees used to be . Well done Shobna - visited the store Friday 2.30/3 ish”

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Posted 6 years ago

“Marks and Spencer is a fantastic online store. Excellent website and good quality items. I wouldn't shop anywhere else online. Free deliveries and free no quibble returns.”

Helpful Report

Posted 6 years ago

“Prompt free delivery to a convenient store and if not suitable Any M&S store would refund or exchange.”

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Posted 6 years ago

“Very clean”

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Posted 6 years ago

“I found their web site easy to navigate, was able to buy exactly what I was looking for, which was excellent quality and good value for money.”

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Posted 6 years ago

“Good quality, good prices.”

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Posted 6 years ago

“I live in Portugal and sometimes order from M&S. Their delivery to Portugal is quick and efficient. I have always been pleased with their service - the clothes always fit me too!”

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Posted 6 years ago

“Ordered boots online then collected in store 2 days later.”

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Posted 6 years ago

“Great quality products it's worth it to pay a bit more as they last. Always buy school uniforms for the girls and mine and my hubby working clothes and we're all very happy with quality. Collection from store is free which is amazing as sometimes they don't have what I want in store. Love it Thank you”

Helpful Report

Posted 6 years ago

“Speedy divert to local store. Packaged well and not creased love my new skirt so look smart”

Helpful Report

Posted 6 years ago

“This review is for marks and Spencer outlet West Bromwich. Went today. All the staff were very friendly. But one particular member stood out his name was Rob. He over heard me talking to my daughter about some shoes that I couldn't find my size in. He came straight over and found me a pair. He was so helpful. I didn't even have to ask. I later found out he had only been working there for a week. Well congratulations if only every store had someone like him. I bought the shoes thanks to Rob. Excellent customer service.”

Helpful Report

Posted 6 years ago

“This review refers ONLY to MARKS AND SPENCER, 13 THE DIAMOND, COLERAINE, CO. LONDONDERRY NORTHERN IRELAND which IS UTTER RUBBISH, HEAD OFFICE SORT OUT IMMEDIATELY PLEASE!!! I have shopped in M&S for many years, throughout the UK and I have never had any issues until I recently moved house and this store in Coleraine is my "local" nearest store, unfortunately for me!! I went in yesterday morning and this middle aged female shop assistant was standing checking the chicken packets (you get 3 for £10). I moved the metal steps out of the way and went forward to look at the chicken as I wanted 3 packs of the Tampura chicken packs. She continued on checking the chicken packs and made no attempt to stand aside. I left and walked around to the other isle. I noticed just 2 packs of Tampura chicken reduced to £1.35 each, not what I wanted. However in fairness there was another female shop assistant on this isle but at least she had the manners and excused herself and let me look and I thanked her. I went back around to the other isle and this middle aged female shop assistant was still there, blocking me, the customer, from buying anything. I am registered disabled and have problems with my eye sight. I could get no where near the chicken packs to see what I was looking for. I was livid, she saw me but continued on. This was around 8.50 am on Wednesday morning. I immediately dropped my basket on the floor where she was standing preventing me the customer from buying food and walked out. I will NEVER set foot in this Coleraine "M&S" store. I also had issues on Saturday 29th September with this Coleraine "M&S" store. The shop is supposed to open at 8.30am but it was actually 08.34am when they opened. I went in as I was looking for a birthday card voucher. At the main front door entrance as you go in on the right side is where these cards used to be, but they had been moved. I asked a young "Facebook generation" shop assistant where the birthday card vouchers where at. She just pointed. They had been moved to the left hand side and were located further down. Again it took me some time to see these as I have mobility and eye sight issues. Thought she might have walked the short distance from the till to show me, but no, too early in the morning obviously! There was a very poor selection of birthday cards for the voucher, but I took one anyway. I went to the check out to get the £30 put on the voucher. I then gave this same young, unhelpful shop assistant my Marks and Spencer's card to get my loyalty points. She looked at me and said that doesn't work!! I knew it did, she didn't want to be bothered. I handed it to her and said try it and low and behold I got my loyalty points!! She seemed surprised and said I didn't think that would work! Utter laziness and one wonders how many customers were denied their loyalty points due to her incompetence. I WILL NEVER SET FOOT IN COLERAINE "M&S" AGAIN, NEVER. This is not a properly run M&S shop. I know things may be done differently up in the country but please this is ridiculous. Ignorant staff who stand and block the isles preventing customers from making purchases, if customers cannot buy M&S food who will pay the Coleraine "M&S" employees their wages? The Christmas season will soon be upon us. How will this excuse for a M&S in Coleraine cope? I will be going back to Sprucefield (Lisburn) M&S or indeed Ballymena or Londonderry. ALL excellent and properly run M&S stores. Country Coleraine M&S watch and learn from these stores. M&S Head Office get this sorted out now. YOU are loosing business, customers and money.”

Helpful Report

Posted 6 years ago

“Order my goods on 16th and got them on 17th fantastic service.”

Helpful Report

Posted 6 years ago

“I telephoned your Hedge End office to ask if they would put a coat by for me. The person I spoke to just refused!! I saw it yesterday in the store and went home to buy it on-line. When I went on-line I found that my size was no longer available. M and S used to be so good with great customer service. They used to ring round stores to try to locate a product. What a shame the customer service has deteriorated so much. I would have paid for the coat. It was just that I could not go into the store until Friday. You have lost my custom and I have lost my faith in you. I will shop elsewhere in future.”

Helpful Report

Posted 6 years ago

“Good choice of delivery & collection options. Also product as advertised.”

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Posted 6 years ago

“Clothes arrived as ordered and first class as usual.”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,282 reviews