Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,338 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Living in the Republic of Ireland, I order regularly from them. Sometimes deliveries from other companies from the UK to Ireland can take up to 10 days! Not so with Marks & Spencer, 2 - 3 days. Excellent company to shop online with.”

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Posted 8 years ago

“The website was easy to use and I was able to find the product I was after very easily. Also very quick to complete purchase.”

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Posted 8 years ago

“I ordered 2 Birthday cakes last Friday 29th June 2018 and when I collected one of them the icing has been Spoiled because the cake was moved during the transportation but FIONA FROM WELLINGBOROUGH SHOP already order another one straight away as I needed the Chocolate birthday cake for Saturday. She is such a wonderful helpful customer assistant and her quick thinking save me from panicking as I was having 40 people to celebrate my daughter 21st birthday party on Saturday. When I collected the chocolate cake yesterday, it was perfect and on top of that she told me that I could have the other chocolate cake that the icing has been spoiled and Marks and Spencer gave a bottle of champagne for my daughter. Thank you so much FIONA AND MARKS AND SPENCER to make our daughter birthday special 🙏🏽 I hope you are not going to close WELLINGBOROUGH SHOP as that is my local M&S shop.”

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Posted 8 years ago

“Staff always happy and cheerful and offer friendly advice.”

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Posted 8 years ago

“good price and goods”

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Posted 8 years ago

“I live in Queensland, Australia & after much searching for a ladies full slip, even in Brisbane city, I could not find one that I liked There are very few to choose from & it seems they are not popular over here I looked on the Marks & Spencer website & straight away saw on I really liked & ordered the size 14 I was a little concerned how the sizing would be as I’m size 12 on top & 14 on the bottom but after receiving it today & trying it on I was more than happy as it fitted perfectly, was a perfect length & felt very comfortable on I will be looking to Marks & Spencer again, if I can’t find what I need in Australia”

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Posted 8 years ago

“Always find what I’m looking for there”

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Posted 8 years ago

“High quality”

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Posted 8 years ago

“Generally standard is good but not sure if it warrants the costs”

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Posted 8 years ago

“Plenty of choice and very helpful staff”

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Posted 8 years ago

“Ordered online and received goods promptly a few days later.”

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Posted 8 years ago

“M&S so far off the marks these days. sizing, product quality and everything that was good gone to rat sh1t”

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Posted 8 years ago

“Easy ordering,no P&P as collected from nearby store.More than pleased with quality of goods.”

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Posted 8 years ago

“Marks & Spencer Flowers! Forget them - absolutely useless service! Ordered two big bunches of flowers for my wife on our first anniversary. M&S failed to deliver on the appointed day (booked a week ago) and so my wife had no flowers. Suggest there are much better companies to buy flowers from online and M&S should be avoided at all cost. They’re rubbish!”

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Posted 8 years ago

“I was able to arrange a quick and convenient delivery for collection”

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Posted 8 years ago

“Very speedy delivery to my local store and that store now accepts any returns (this is a recent service). Staff pleasant and willing to assist if any queries.”

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Posted 8 years ago

“I cannot believe how poor Marks & Spencer's clothes are. How on earth do they work out their clothes sides! I purchased 2 pair of trousers and neither fit. One pair is so poorly made, I would have got better off a market stall! I also bought a pair of jeans - the legs were that skinny I had trouble trying them on. I have tried for a while now to buy clothing from Marks & Spensors, but after this attempt, I will not even waste my time anymore. I strongly recommend they replace ALL their buyers, before there is no Marks & Spensors at all.”

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Posted 8 years ago

“Excellent food”

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Posted 8 years ago

“Not happy ... Long queues at the cashier followed by a miserable cashier processing my order”

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Posted 8 years ago

“This company are really not very good . I simply cannot understand how people rave about their food quality, when in fact it isn't very good at all. This company try to live on a bygone reputation, when there was little else really to get clothes from. The quality of their items is not good at all for the price. Whoever their buyers are should be sacked and get in people who understand what the public want, not what the the company THINK they want. Paying over the odds for clothing does not mean great quality. In fact this company sell clothing items either too long in the sleeves, trousers that are not what the size states they are, to name but two. I live in Kent, and the store in Dover has closed down recently. It has moved down nearer the sea front selling food only. This shopping precinct idea came from Dover District Council, and anyone living locally knows what this means. It most likely means that like everything else DDC get up to, it will fail. Seems like M&S didn't do their homework!! Who on earth is going to make a special trip to Dover to shop in Marks, for example, when they can drive a short distance to Canterbury and shop in that store which sells food also. It is very big. Come on Marks, get your act together and get with the times. Oh, and don't do what all the others are doing....self service checkouts. It is a fact people, that every single item you buy, the price of it being scanned at a REAL checkout by a REAL person, has been factored in to the total cost. If they want self service then insist on a discount for doing so or DON'T use them.”

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Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,338 reviews