Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,283 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to order online and collect instore. Great quality, great customer service, great shopping!”

Helpful Report

Posted 7 years ago

“The plant I had delivered was sent in a 1" deep box designed to fit through a letterbox. The postman rang the bell because the box had burst open (because football was too big) & contents hanging out. I rang M&S, the operator was brilliant & got me a replacement sent the following day. Although not as bad, the box again was open & the plant in much better condition (the first one ad been broken & badly damaged). Although I was grateful for the gift, I would advise anyone against ordering from M&S flowers.”

Helpful Report

Posted 7 years ago

“I had a problem getting last minute xmas presents due to bad cold. I browsed through their website and managed to buy all presents for children and adults, The delivery was quick too”

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Posted 7 years ago

“Here I am in Kent on holiday for 10 days. Decided to treat myself to some supposedly upmarket salad stuff. Bought a pack of Santini tomatoes and an "essential cucumber". The Santinis looked just fabulous but turned out to be the most bland taste I have experienced for this kind of tomato. Even a shake of salt had little effect on the bland flavour. Now for the cucumber. It had an most amazingly tough and leathery skin and the inside was very seedy, pithy and soft. So lacking in any real fresh flavour associated with good cucumbers. Tomatoes from Morocco ref 8639D and cucumber English supplier 279ACH. In future I will stick to my usual source (Lidl and Aldi), pay much less and experience far better quality and avoid M & S in the future.”

Helpful Report

Posted 7 years ago

“Completely satisfied with products ordered”

Helpful Report

Posted 7 years ago

“Ordered an item on line. Initially I was offered free delivery but then as the clock ticked into the next morning that was mysteriously gone. Never mind, didn't mind paying the postage. Items arrived within couple of days, no problem, but although they were exactly the same style as the ones purchased the week before they were far too small! So, returned the same day 12th March at 3.39pm. Didn't hear anything so tracked the return parcel. For some reason it had not even gone out to be returned to the warehouse until Saturday 17th March!! Anyway, went on line to enquire why I still hadn't received an email advising about my refund only to be told that they package has still not reached the warehouse! Just don't get it, why does it take 2 weeks for a package to be returned to the warehouse and if it's the fault of Royal Mail then they need to talk about changing their contract! Very disappointed as apparently nothing can be done until the 14 working days has passed, even though they can tell that I did return the package on 12/3 and it was out for delivery on 17/3. I WANT MY MONEY BACK!!!!! When I shop with LTS or Next I get free delivery and returns and if I have to return an item I've never waited longer than 5 working days usually less with Next. Don't think I can stand the stress of shopping on line with M & S again”

Helpful Report

Posted 7 years ago

“Purchased two of chairs 14 months ago along with the matching sofa. The seat cushions on both chairs have creased badly. Reported to M and S and they sent out a guy from 'Fira'. His report was nothing like what he had said to me when he inspected the chairs. I honestly thought he had the wrong house !!. Spoke to M and S and they said from seeing the photo's he had sent in they agreed to replace the inserts of the cushions and this would take about 4 to 5 weeks, Excellent I thought NO. When I rang to chase them up 5 weeks later they said the cushions had now changed and any replacement would not fit into my cushion covers !! Looks exactly the same on line.....Basically M and S have just wiped their hands of this complaint, so I have been left with two hardly used chairs with faulty cushions. I WILL NEVER SHOP WITH MARKS AND SPENCER AGAIN. Such a shame that a Company that once held such great respect has gone this way. NO WONDER THEIR PROFITS HAVE NOSEDIVED, Perhaps they should look at how they treat their customers.”

Helpful Report

Posted 7 years ago

“Ordered online for collection. 6 items. i was told it was ready, collected bag to find 4 items and a bill for 6 saying items in bag. Had to spend ages contacting customer service, only to be issued and sorry for wasting your time, here is a refund. Really!”

Helpful Report

Posted 7 years ago

“Very quick delivery.Arrived much more before time!”

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Posted 7 years ago

“l got some lovely tops and a dress in the sale which made me really happy.”

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Posted 7 years ago

“dealt with me,as a customer, as one would expect to be treated. no, I have not elected to be anonymous. unfortunately you have got it wrong !!!!!!”

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Posted 7 years ago

“the items arrived quickly and were exactly as seen. Good quality and reasonable price.”

Helpful Report

Posted 7 years ago

“A big big favourite of mine and my family .never a problem with this company .big online shopper speedy delivery fast returns and refunds .no postage required can receive and return with parcel motel .one of the best.0”

Helpful Report

Posted 7 years ago

“Excellent quality products, and while the service online isn't always perfect but most importantly, they rectify it when it isn't.”

Helpful Report

Posted 7 years ago

“After ordering a breadbin,tea sugar and coffee set two of the items were damaged customer services were very helpful and send replacements straight away and I didn’t even have to return the damaged items now using as storage tin .”

Helpful Report

Posted 7 years ago

“I recently received a coat that is worth 149 pounds as per the tag, however I was charged 252 US dollars for it. Even when accounting for the exchange rate, this is significantly in excess over the price I should have been charged from M&S. This is an egregious markup of over 35%. A 35% markup does not justify nor represent increased operational costs to sell me the same exact coat they are selling to local consumers. M&S is dishonest, discriminates against international customers and employs bait and switch tactics. What real company would pass their increased costs down to the consumer? Terrible customer service.”

Helpful Report

Posted 7 years ago

“Excellent well run company”

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Posted 7 years ago

“Used the food outlet. Service poor. No eye contact. Minimum communication. Expect the high standards that M&S used to have a deserved reputation for. Sadly, no longer in my experience. On a previous visit I complained as the cafe lady yawned in my face and was clearly not interested in serving customers.”

Helpful Report

Posted 7 years ago

“Ordered a bouquet of flowers for my 90 year old mother for mothers day. Received confirmation on Saturday evening to say they were despatched. Got an email Sunday at 4pm in the afternoon to say they was unable to carry out the order. How bad is that. Phoned last night to complain, waited 40 minutes to speak to someone, was then told a manager would call back last night, still waiting. I am not impressed.”

Helpful Report

Posted 7 years ago

“Ordered a hamper for Christmas to be delivered in the UK and two items were crushed- crackers and the biscuits. Hard to follow up when ordering from New Zealand.”

Helpful Report

Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,283 reviews