Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,283 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order well packed and received in good time. Goods were just what I ordered and I am extremely happy with my purchase. Will shop with them again.”

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Posted 7 years ago

“Love the range of Saville Row inspired suits.....good fit and excellent materials.....always arrive promptly.”

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Posted 7 years ago

“Staff are always friendly and helpful and go the extra mile.”

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Posted 7 years ago

“Helpful with my purchase, and with choosing an outfit for a wedding.”

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Posted 7 years ago

“Order well packed and received in good time. Goods were just what I ordered and I am extremely happy with my purchase. Will shop with them again.”

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Posted 7 years ago

“Products were perfect, good communication and fast delivery service. Very happy.”

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Posted 7 years ago

“The food is always first class and there shops are always clean and tidy.”

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Posted 7 years ago

“The food is always first class and there shops are always clean and tidy.”

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Posted 7 years ago

“M&S are usually quite expensive, but I went in recently and they had jumpers at only £20, not reduced or anything. Lovely material and great for work.”

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Posted 7 years ago

“Problem free ordering, quick delivery and easy to return. Quality of goods always good.”

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Posted 7 years ago

“I have visited Cambridge store many times over past few weeks hoping to purchase long ladies trousers. I did contact Marks and Spencer a few weeks back to make a complaint but so far still unlucky.”

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Posted 7 years ago

“The delivery is free”

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Posted 7 years ago

“Reliable quality products”

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Posted 7 years ago

“Really welcome and made my trip to shop happy experience.Staff were friendly and quality of produce amazing.”

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Posted 7 years ago

“Very quick and efficient service.”

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Posted 7 years ago

“Didn't have what I wanted, staff ordered product for me, which arrived quickly. Very impressed”

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Posted 7 years ago

“Next day deliver to nominated store.”

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Posted 7 years ago

“I had a parcel returned and had not been refunded this was done very quickly afterI chased it up”

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Posted 7 years ago

“THEY ARE ALWAYS VERY POLITE AND HELPFUL. ON-LINE ORDERS ALWAYS DELIVERED ON TIME.”

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Posted 7 years ago

“love my new coat”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,283 reviews