Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,283 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

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“customer service”

Helpful Report

Posted 7 years ago

“jumper good quality and fit”

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Posted 7 years ago

“Sizes were a bit too big for one outfit”

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Posted 7 years ago

“Staff very helpful and friendly. I don’t like their fashion ranges much, but their food is good quality although a bit pricey. It’s very cold along the chilled food cabinets, but I find that to be the case in all supermarkets.”

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Posted 7 years ago

“Customer service was excellent. Despite it being a very busy Christmas shopping day, assistant went out of their way to enquire if I needed any help. One even brought me a basket rather than me carry several items around the store. I am not incapacitated in any way- it was just the way they treated customers.”

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Posted 7 years ago

“Very poor customer service. Webpage states 7-10 working day delivery when it will actually be 2 months! No sorry!... they are happy to take your money under false pretences.”

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Posted 7 years ago

“Very tidy and clean store... Staff friendly and exchanged items with no fuss”

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Posted 7 years ago

“obtained what I wanted”

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Posted 7 years ago

“Easy to use website, good quality products - great bargains in the sale! Happy with the excellent delivery options and good service received.”

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Posted 7 years ago

“Excellent food for Xmas, with variety of sea food”

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Posted 7 years ago

“I was looking for some men's chukka boots and found the ideal style and colour in M&S. They also had an excellent variety of sizes available - including half-sizes which are increasingly difficult to find. I purchased two pairs of boots.”

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Posted 7 years ago

“Very good delivery service and there returns policy is very good. Will always use them on line if I can.”

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Posted 7 years ago

“Quality and service”

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Posted 7 years ago

“They offered a no quibble return on faulty goods even though I had lost the receipt. Fantastic customer service. It's a shame more stores don't follow the same ethos of putting the customer first.”

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Posted 7 years ago

“Online ordering for collection in store very easy”

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Posted 7 years ago

“I was able to find what I wanted.”

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Posted 7 years ago

“Highly efficient online ordering service. Click and collect from store with friendly helpful staff. Great range of items available.”

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Posted 7 years ago

“As a size 22 shopper I have comparatively little choice on the high street but prefer it to online shopping. Since M&S significantly expanded the variety of clothing available in my size and made them routinely available in their larger branches, I have purchased more from them during the course of this year than from any other clothing chain. However it takes more than availability to make me buy from a manufacturer; they have also upped their game in terms of trend awareness. In the past I've found their designs often fell short, not by a million miles, but a couple of inches, which is way worse in my book. There was always some superfluous detail like a pocket in an awkward place or some annoying embroidered motif that immediately screamed "M&S!" at you. I find there's less of that try-hard styling now. By the same token they take more risks more often instead of automatically playing it safe and matronly. They provide excellent value for money and their sales have been great this year. (Admittedly because nobody else seems to like what they're doing but it bears saying that I've always hated wearing what everybody else is wearing so it suits me fine. Not sure that's the kind of ringing endorsement M&S wants though).”

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Posted 7 years ago

“i am a disabled lady and the staff at my local M & S store are fantastic at helping me shop. i also buy clothes online from them and they are always a good fit. If only they would sell their food on line too. I would immediately drop my online grocery service for them.”

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Posted 7 years ago

“Good range of women's clothing. Quick delivery and easy returns.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,283 reviews