Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,283 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered in store, but on-line, there was no charge for deliver to my home and the item was delivered to my home within 2-3 days.”

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Posted 7 years ago

“Easy to use website with clear instructions and different delivery days available right up until Christmas. Good hamper options too.”

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Posted 7 years ago

“Great selection of Christmas food as a fairly new shopper at m n s I was also surprised pleasantly by the prices as they reflect nothing but the quality of the goods I've returned recently to read stock on certain minced pies they're so fabulous. Looking forward to this Friday to finish Christmas lunch shopping.”

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Posted 7 years ago

“Got all Christmas presents in 30 minutes. Staff very nice.”

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Posted 7 years ago

“Pleased with nightwear for my Father in law”

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Posted 7 years ago

“i got food poisoning after consuming M&S meal, contacted customer service, they arrogantly denied everything and said there is something wrong with me and refused to take any responsibility, including a refund even though i have sent him all the pictures of their products. Your company is arrogant, dishonest and self righteous.”

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Posted 7 years ago

“with constant quolity”

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Posted 7 years ago

“The garment I was looking for was true to form”

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Posted 7 years ago

“the christmas decorations i bought some beautiful baubles and lit up letters all 3 for the price of 2,i bought 6 silver and 3 gold and I'm tempted to get 3 red, my daughter has just moved house and asked me to get her the silver baubles and the letters, i bought the boxed wine with chocolates with a lovely jumper as a thank you gift well presented with a nice message, i got my husbands clothing for xmas very pleased, they all came in good time maybe;s a day earlier, they kept in touch about my delivery, so thank you”

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Posted 7 years ago

“Reliable delivery date. Clear and reliable instructions on how to cancel and change an order if I make a mistake when ordering.”

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Posted 7 years ago

“Awesome products really good quality with competitive prices. Amazing staff to assist you.”

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Posted 7 years ago

“Customer service”

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Posted 7 years ago

“Excellent food and great layout in shop. Bakery is clean and smells great”

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Posted 7 years ago

“Geat service. Quick delivery of items.”

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Posted 7 years ago

“Good quality clothing washes well quite often sending out discount”

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Posted 7 years ago

“Clear website, very quick delivery time”

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Posted 7 years ago

“Good and valuable”

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Posted 7 years ago

“THE PRODUCT WAS VERY GOOD VALUE, MADE WELL AND THE CUSTOMER SERVICE WAS VERY GOOD.”

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Posted 7 years ago

“Always quick service. Use click and collect. Very easy. Quality always good”

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Posted 7 years ago

“Excellent customer service when my food offer did not automatically come off on the receipt.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,283 reviews