Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service when my food offer did not automatically come off on the receipt.”

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Posted 7 years ago

“Always great quality clothing, for a great price. I shop with them frequently, and their customer service has always been amazing.”

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Posted 7 years ago

“Prompt updates on delivery time if any were needed & excellent products packed securely in all FSC certified packaging. Very happy with that.”

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Posted 7 years ago

“Variety of prices and quality are what I look for.”

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Posted 7 years ago

“Have always delivered on time and have never made a mistake. All of M & S items are top quality. Have never been disappointed.”

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Posted 7 years ago

“Great selection of Christmas gifts for children this year, especially girls.”

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Posted 7 years ago

“Top quality as always”

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Posted 7 years ago

“AlwYx good chouce and quality. Online offers quick delivery and chice of days for puck up.”

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Posted 7 years ago

“A fast, efficient company to deal with online.”

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Posted 7 years ago

“easy to purchase, good value”

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Posted 7 years ago

“Quality food always , m&s food makes me happy and love to share”

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Posted 7 years ago

“The items I bought were Christmas tree baubles. They are particularly nice quality and the offer they were running made them very much better value than any other comparable store. Their collect from store service was superb, very easy but also getting an email to tell you the item has arrived at the store of choice and is ready to collect was helpful, as was the reminder to bring your own bag. The M&S website is a joy to use, it is so easy and the images are high quality. Excellent service!”

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Posted 7 years ago

“Excellent quality of fabrics and relatively affordable”

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Posted 7 years ago

“Interesting things for sale as well as food.”

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Posted 7 years ago

“Next day collection free of charge from a local store is excellent.”

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Posted 7 years ago

“Staff very professional and helpful cloths and food excellent”

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Posted 7 years ago

“Bought a jacket and it is so cosy!”

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Posted 7 years ago

“They are always really efficient. The orders are always punctual.”

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Posted 7 years ago

“Great customer service in store, very helpful management and staff at the tills. They helped me order a pair of shoes that were not in stock in store even though there was self service desks nearby they were more then happy to do it for me. Thanks to the Cambridge branch there are some employees there I hope you value.”

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Posted 7 years ago

“Fast delivery. Good quality cushions. No delivery charge.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews