Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,308 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,308 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a jacket and it is so cosy!”

Helpful Report

Posted 8 years ago

“They are always really efficient. The orders are always punctual.”

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Posted 8 years ago

“Great customer service in store, very helpful management and staff at the tills. They helped me order a pair of shoes that were not in stock in store even though there was self service desks nearby they were more then happy to do it for me. Thanks to the Cambridge branch there are some employees there I hope you value.”

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Posted 8 years ago

“Fast delivery. Good quality cushions. No delivery charge.”

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Posted 8 years ago

“Very good quality of clothes”

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Posted 8 years ago

“Item ordered was exceptional quality and price very good . Service excellent as always”

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Posted 8 years ago

“Love the quality of m and s products. Any problems just take it back, love the m and s sparks card. Brilliant offers can safe loads.”

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Posted 8 years ago

“Whilst shopping in the shop I went to pick up a Click and Collect. Whilst I was talking a customer who was being served, an assistant came from the shop and offered to help. A excellent service”

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Posted 8 years ago

“I ordered a personalised anniversary cake for my parents and everyone was impressed with the finished product. It was a very quick and straightforward process to order the cake online and I was able to pick it up in store within a few days.”

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Posted 8 years ago

“Order some outfits which were a perfect fit and very well made, click and collect made very good by the fact i could collect at a time that fits my life. Also i have a friend that need gluten free food and the selection is very good and was very happy to find a lovely and great tasting birthday cake that was gluten free and you would not have been able to tell. Great products very easy to shop , not the cheapest but some time it pays to spend a little more to get the quality.”

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Posted 8 years ago

“Love this shop - professional service, well laid out store, relaxed atmosphere, great product range, friendly and helpful staff, lovely cafe on the top floor... what's not to love about this place???”

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Posted 8 years ago

“Staff helped me to purchase the items, and were courteous”

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Posted 8 years ago

“M&S Brought set of plates. Excellent value, Well boxed. Great Quality as you would expect from M&S”

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Posted 8 years ago

“Did not charge for click and collect.”

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Posted 8 years ago

“I don't have any -tive experience”

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Posted 8 years ago

“Their choice of Christmas gifts is vast and of such good value! I managed to get everything under one roof in the comfort of my living room when everyone else was asleep!”

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Posted 8 years ago

“customer service”

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Posted 8 years ago

“The item I ordered arrived in 2 days of ordering very happy with order”

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Posted 8 years ago

“Good quality goods”

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Posted 8 years ago

“My dad and I purchased some lunch whilse waiting at a hospital, and purchased two piri chicken wraps, salt and vinegar crisps and an orange and mango juice. The chicken wrap was completley devoid of any flavour, with cold dry textures, no piri or even chicken flavour at all. The crisps may have well been peices of cut rivita, lacking in taste or satistfaction and somehow even the orange and mango juice tasted bland, not at all sweet and refreshing as it should. In all, your charge your customers some of the highest prices on the high street for easily the most tastless and bland food possible. Gordon ramsay would probably throw the food aggresivley at someone if he tasted it. Dissapointed, put some flavour in your food, make it worth the £3/4 one may spend on a sandwich alone.”

Helpful Report

Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,308 reviews