Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,283 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

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“Item ordered was exceptional quality and price very good . Service excellent as always”

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Posted 7 years ago

“Love the quality of m and s products. Any problems just take it back, love the m and s sparks card. Brilliant offers can safe loads.”

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Posted 7 years ago

“Whilst shopping in the shop I went to pick up a Click and Collect. Whilst I was talking a customer who was being served, an assistant came from the shop and offered to help. A excellent service”

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Posted 7 years ago

“I ordered a personalised anniversary cake for my parents and everyone was impressed with the finished product. It was a very quick and straightforward process to order the cake online and I was able to pick it up in store within a few days.”

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Posted 7 years ago

“Order some outfits which were a perfect fit and very well made, click and collect made very good by the fact i could collect at a time that fits my life. Also i have a friend that need gluten free food and the selection is very good and was very happy to find a lovely and great tasting birthday cake that was gluten free and you would not have been able to tell. Great products very easy to shop , not the cheapest but some time it pays to spend a little more to get the quality.”

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Posted 7 years ago

“Love this shop - professional service, well laid out store, relaxed atmosphere, great product range, friendly and helpful staff, lovely cafe on the top floor... what's not to love about this place???”

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Posted 7 years ago

“Staff helped me to purchase the items, and were courteous”

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Posted 7 years ago

“M&S Brought set of plates. Excellent value, Well boxed. Great Quality as you would expect from M&S”

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Posted 7 years ago

“Did not charge for click and collect.”

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Posted 7 years ago

“I don't have any -tive experience”

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Posted 7 years ago

“Their choice of Christmas gifts is vast and of such good value! I managed to get everything under one roof in the comfort of my living room when everyone else was asleep!”

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Posted 7 years ago

“customer service”

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Posted 7 years ago

“The item I ordered arrived in 2 days of ordering very happy with order”

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Posted 7 years ago

“Good quality goods”

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Posted 7 years ago

“My dad and I purchased some lunch whilse waiting at a hospital, and purchased two piri chicken wraps, salt and vinegar crisps and an orange and mango juice. The chicken wrap was completley devoid of any flavour, with cold dry textures, no piri or even chicken flavour at all. The crisps may have well been peices of cut rivita, lacking in taste or satistfaction and somehow even the orange and mango juice tasted bland, not at all sweet and refreshing as it should. In all, your charge your customers some of the highest prices on the high street for easily the most tastless and bland food possible. Gordon ramsay would probably throw the food aggresivley at someone if he tasted it. Dissapointed, put some flavour in your food, make it worth the £3/4 one may spend on a sandwich alone.”

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Posted 7 years ago

“I ordered a nice bouquet of flowers for my wife on our anniversary which were to be delivered to her workplace. They were not delivered. M&S apologised but I was extremely annoyed as my wife loves to receive flowers and I lost Brownie Points! I won't use their service again, perhaps it is a case that if you want a job doing, then do it yourself as M&S clearly cannot be trusted.”

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Posted 7 years ago

“I have an athletic build the tee shirts are a nice fit but quality is wafer thin they just don't last. The causal shirts while very good quality have in the last year got shorter in the body I suspect to save money sadly that inch or two means you show off your stomach or back when you sit down, come on Marks get the quality back.”

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Posted 7 years ago

“Good quality at a fair price.”

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Posted 7 years ago

“Not for the first time have I taken a trip with my Mother to M&S and come away with nothing. The clothing range is abysmal in terms of style and quality. Get your act together M&S.”

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Posted 7 years ago

“Very smart, Fabulous. Kind. Patient, understanding young man on the dressing rooms at Marks and Spencer's at Long well Green, Bristol W”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,283 reviews