Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,308 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,308 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a nice bouquet of flowers for my wife on our anniversary which were to be delivered to her workplace. They were not delivered. M&S apologised but I was extremely annoyed as my wife loves to receive flowers and I lost Brownie Points! I won't use their service again, perhaps it is a case that if you want a job doing, then do it yourself as M&S clearly cannot be trusted.”

Helpful Report

Posted 8 years ago

“I have an athletic build the tee shirts are a nice fit but quality is wafer thin they just don't last. The causal shirts while very good quality have in the last year got shorter in the body I suspect to save money sadly that inch or two means you show off your stomach or back when you sit down, come on Marks get the quality back.”

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Posted 8 years ago

“Good quality at a fair price.”

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Posted 8 years ago

“Not for the first time have I taken a trip with my Mother to M&S and come away with nothing. The clothing range is abysmal in terms of style and quality. Get your act together M&S.”

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Posted 8 years ago

“Very smart, Fabulous. Kind. Patient, understanding young man on the dressing rooms at Marks and Spencer's at Long well Green, Bristol W”

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Posted 8 years ago

“I have always admired M&S and shop there every time I visit the UK from my home in Switzerland. I was there just last week and had to return two bras as they were the wrong size (my fault). Even though I no longer had the receipt the lady in Customer Service reimbursed me which I greatly appreciated. All M&S clothes are of great quality and the food superb. I have nothing but praise for the staff at the Kensington High Street branch. Almost makes me want to move back to the UK!”

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Posted 8 years ago

“With a very well laid out website, M&S make it easy to find items and they provide nice clear pictures with a good zoom feature.”

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Posted 8 years ago

“Very happy I have a busy life and do a lot online and have never been disappointed”

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Posted 8 years ago

“Always helpful staff, laid out well, generally a nice experience to shop in, ad its not too large.”

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Posted 8 years ago

“Found a fantastic winter Per Una parka in their outlet store in Newton Abbot. What a place. Crammed with M&S quality and a Food Hall also. What more could you ask for!”

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Posted 8 years ago

“Easy to use website, filters that make finding things quick and easy, and it stores my contact details so it's easy for checkout.”

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Posted 8 years ago

“Bought a pair of elasticated waist trousers. Excellent customer service, trousers fit perfectly and very comfortable during a 13 hour shift on a ward.”

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Posted 8 years ago

“good quality items”

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Posted 8 years ago

“Their clothing for women is getting better all the time.”

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Posted 8 years ago

“Having recently shopped at one of their retail outlets, I can only say that it was quite reasonable to find things and the staff were most helpful and pleasant.”

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Posted 8 years ago

“Quick delivery into store, so can collect when I like. Good quality and good service”

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Posted 8 years ago

“Good quality food at affordable prices”

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Posted 8 years ago

“Always reliable; always a pleasure!”

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Posted 8 years ago

“Very impressed with the help from Jenny at Holmbursh shoreham. She went out of her way to find what we wanted. Also to tell us of offers available on our sparks card which saved us money.”

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Posted 8 years ago

“Items always received promptly. Always in perfect condition. This company goes that extra mile for customers who are disabled and cannot get to a store. Photographs and descriptions are always impeccable, making choices very easy, almost like real shopping. LOL”

Helpful Report

Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,308 reviews