Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their food is well above average. Maybe slightly more expensive but quality exceptional.”

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Posted 7 years ago

“Good quality products, fairly priced with sparks discount”

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Posted 7 years ago

“Always helpful. Thorough and professional”

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Posted 7 years ago

“I purchased black trousers from M&S recently and I'm amazed with the quality I received for only £25. Although quality of the product was satisfying, customer service not so much.”

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Posted 7 years ago

“Love the food hall and SOME of the clothes”

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Posted 7 years ago

“Ordered delivered excellent quality quick easy ordering”

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Posted 7 years ago

“Ordered delivered excellent quality quick easy ordering”

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Posted 7 years ago

“Everything - very good service. good store and good location”

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Posted 7 years ago

“I aloways find the staff in the Leeds Moortown branch very helpful , friendly and cheerful. as a blind man they will always go out of their way to assist in finding things for me. I like the customer care you would expect form a family run general store which is really friendly and unusual to find in a supermarket.”

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Posted 7 years ago

“Well laid out pictures of clothing. They were grouped in easily selected collections.”

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Posted 7 years ago

“I picked up a beautiful blouse”

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Posted 7 years ago

“Super trench coat and boots”

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Posted 7 years ago

“Customer service amazing all the time, staff knowledge very good, excellent range”

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Posted 7 years ago

“Had some lovely bargains so big smile on face!!”

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Posted 7 years ago

“I was fortunate enough to win some vouchers to spend with M & S. I forgot that I had these vouchers until recently when I used a different bag and found them. I purchased some reduced price trousers and a top and only had to spend 55p. 50p for the goods and 5p for bag purchase. I was still treated with respect and although the voucher looked like it had seen better days for being in my bag it was still in date and was accepted with a smile and my goods were put in the bag. I came away with a big smile on my face as I cannot afford much being unemployed at present to this was a great treat.”

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Posted 7 years ago

“I was able to order and pick up from store the next day”

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Posted 7 years ago

“Excellent service and fast delivery”

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Posted 7 years ago

“Very good quick service”

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Posted 7 years ago

“Appalling products and very poor customer service.”

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Posted 7 years ago

“Sell Good food”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews