Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent looking bedroom furniture unfortunately damaged on arrival, company had to come out to inspect and then decide required replacement”

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Posted 7 years ago

“An excellent range of fresh and frozen food at reasonable prices.”

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Posted 7 years ago

“Extremely helpful staff”

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Posted 7 years ago

“Great quality products.”

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Posted 7 years ago

“app is easy to browse and pay with and free in store delivery. And with ‘Sparks’ you get custom made offers every fortnight, including sale preview”

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Posted 7 years ago

“very good quality and great service.”

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Posted 7 years ago

“Never disappointed! Nor with food and drink choices, neither with clothing”

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Posted 7 years ago

“Excellent and cheap product”

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Posted 7 years ago

“I ordered party food, which was of really good quality. Very well presented.”

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Posted 7 years ago

“Nice quality clothing at a good price”

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Posted 7 years ago

“Lovely items, although a bit on the expensive side.”

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Posted 7 years ago

“Great service both online and in store. Can't beat their food line. Super meals with good value for money.”

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Posted 7 years ago

“Really friendly staff”

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Posted 7 years ago

“I bought 2 melamine trays in the sale and there was 50% off I am really delighted with the quality and the pretty design.”

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Posted 7 years ago

“They have a very good quality products and their discounts are nice too!”

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Posted 7 years ago

“I ordered a coat from them and was very pleased with it. Unfortunately they have closed the Collection Desk permanently in the Longbridge store so I had to wait for more than 10 minutes in the Exchange and Refunds queue to collect it because they didn't have enough staff.”

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Posted 7 years ago

“Super helpful over the phone to help with my order on line”

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Posted 7 years ago

“Simple click and collect experience but with a smiling customer service agent who just made it a lovely quick and easy experience.”

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Posted 7 years ago

“i like the food from there it is such good quality, i also like the clothes, they are not overly expensive abd are very good quality.”

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Posted 7 years ago

“I had seen a lovely pair of Chelsea boots online but couldn't see them instore. The associates instore offered to order a pair in for the next day as they hadn't been released into store yet. True to her word, they were there the next day!”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews