Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a preview sale offer due to amount of loyalty points I hold and purchased a top for half price although not worn yet”

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Posted 7 years ago

“Great friendly staff”

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Posted 7 years ago

“Always excellent customer service”

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Posted 7 years ago

“Polite and efficient service as always”

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Posted 7 years ago

“Great service and fast on line delivery to pick up at nearest store. Professional and curious staff which makes a lot of difference when collecting goods.”

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Posted 7 years ago

“Very easy to order and quick delivery”

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Posted 7 years ago

“Good service and quality”

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Posted 7 years ago

“My purchases have been nicely packaged and swiftly delivered. Any queries I may have, are dealt with instantly with a very friendly and approachable customer services team. I would strongly recommend online shopping with M&S”

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Posted 7 years ago

“Products were of high quality and it is worth the money you are paying for.”

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Posted 7 years ago

“Quality goods with a reasonable price”

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Posted 7 years ago

“Always a good selection of clothes for the middle aged customers also their food deals are very good and the food excellent.”

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Posted 7 years ago

“The items I ordered came quickly and well packed. They were as described and I am pleased with quality”

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Posted 7 years ago

“The quality of food is excellent.”

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Posted 7 years ago

“Return item is so quick. And accommodating staff”

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Posted 7 years ago

“They are very helpful”

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Posted 7 years ago

“I bought a new double duvet. It was only £12.99, but I was hopeful! It turned out to be soft and light, and for once I was able to get a good nights sleep. Thank you Marks and Spencer.”

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Posted 7 years ago

“Good stuff. Highly recommended.”

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Posted 7 years ago

“the top i got today and the food is lovely”

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Posted 7 years ago

“Food always fresh and of a good standard”

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Posted 7 years ago

“Nice jeans”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews