Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Marks and Spencers online ordering is great. There is so much more choice than in store. It's also very convenient to be able to return items via my local shop using collect plus.”

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Posted 7 years ago

“What I wanted at a good price.”

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Posted 7 years ago

“I get what I want and expect everytime.”

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Posted 7 years ago

“A dress for a granddaughter was delivered two days earlier than they had said, AND, it is the prettiest AND cheapest that I could find after quite a lot of searching.”

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Posted 7 years ago

“I can always find something nice in Marks and Spencers. Staff are helpful. The food is very good value and very tasty - I but it a lot especially the count on us meals.”

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Posted 7 years ago

“Purchased a selection of their bridesmaid dresses. Wonderful colours, size range and quality. Good returns for ones that didn't fit - 35 days!”

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Posted 7 years ago

“There were 3 of us in the cafe to have tea , coffee & snacks. M&S don't give receipts unless you ask. This time unusally I asked. To find I was charged for an extra coffee. When i approached the staff to sort it out. They were carefree and unbothered by their error. The lack of customer service surprised me for M&S !!”

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Posted 7 years ago

“I bought a gift with lovely wrapping, it looked like and was a gift worth giving and reasonably priced. Self-service was easy to use and an assistant authorised my purchase promptly. I like shopping in M&S for something special.”

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Posted 7 years ago

“Love these online shops”

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Posted 7 years ago

“Good website. Pictures of items are of good quality so you can be sure of thier standards. Easy to collect various items in shopping bag & keep track of what your buying. Items are neatly wrapped and delivered within the stated time. Also their return service is second to none. No complaints with Marks and Spencer on line shopping.”

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Posted 7 years ago

“What I wanted at a good price.”

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Posted 7 years ago

“Never had issues, are products are good quality.”

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Posted 7 years ago

“I never give anyone a 5star or 10 out 0f 10, but if I did this company would definately get one. Items always as expected from the photo, well made, well packed and for me a very good company to shop with.”

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Posted 7 years ago

“Arrived for collection super quick. Bought a beach towel. It was colourful and good quality!”

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Posted 7 years ago

“Very good website. Comes into shop when requested.”

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Posted 7 years ago

“Online pic has was in store before expected delivery date. Text and email notification sent promptly. Collection point early found in store and collection really easy. Will use this service again. Products as described and packaged appropriately”

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Posted 7 years ago

“Very primo delivery, good customer service and great children's clothes”

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Posted 7 years ago

“Everything came quickly and in 1 package. Excellent fit for all the times. Would definitely use their online service again”

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Posted 7 years ago

“staff very helpful and good items on sale catering for my size”

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Posted 8 years ago

“I have shopped with M&S for years - I totally trust them.”

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Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews