Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was an outlet store, prices are great. Can never complain about cheap clothes.”

Helpful Report

Posted 8 years ago

“I bought some flowers for my partner for her birthday I was really impressed that I got to choose the day there were delivered and was sent texts to let me know when they were going to be delivered the bouquet cost only £19.99 (inc free delivery). value for money, very happy indeed. Will be buying again very soon. Kelly Anne Parkes”

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Posted 8 years ago

“Bought a new jacket.staff very helpfully and i even got it fitted properly”

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Posted 8 years ago

“no shop floor presence”

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Posted 8 years ago

“Today I went to marks and Spencer's to purchase a birthday cake with my 3 year old daughter for her grandmothers birthday. I let her chose the cake and her choice was Colin the caterpillar (which was lovely) I was served at 14:15pm at counter 6 by a lovely gentleman. I'm sorry I didnt catch his name but his customer service was outstanding.”

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Posted 8 years ago

“Effective, good quality, friendly happy fast service”

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Posted 8 years ago

“I purchased some lovely sales bargains, a pink T-shirt at £6 and a white jumper with frilly sleeves at £10. I was very pleased with the quality and price of these items! I also think M & S fruit and vegetables are of a very high standard and besides shopping in their clothes department, I also enjoy shopping in their food section. Their cappuccino coffee is so refreshing if you want a break from shopping and the staff are friendly and helpful.”

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Posted 8 years ago

“I went to the inauguration of the Bracknell Marks and Spencer. The atmosphere was electric and you could feel how proud the assistants were to show off the new store. Everyone was excited and the service was excellent. I got a free shopping bag, tasters and even a drop of Prosecco but I think it was the helpful attitude of the girl on the till that made the biggest impression. Go on down you will be impressed!”

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Posted 8 years ago

“Was so easy to use their website meant quick purchase”

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Posted 8 years ago

“I ordered online flowers to include a glass vase (at extra cost) for delivery to my mother for her birthday. The purchase process was clear and gave an opportunity to include a message with the delivery all at a reasonable price. Delivery slots were available for a date with suitable and convenient times to be undertaken by a courier company, in this case DPD. I received confirmation emails and text messages from both M&S and DPD and the flowers and vase were delivered well within the delivery window. However somewhere within the system the message to be included got lost and was therefore not included. So my mother received an anonymous delivery. A subsequent phone call to my mother confirmed that I had sent the flowers. However the glass vase was described by my mother as rather plan and was not in her opinion big enough to take all of the flowers making me think was it worth the extra £10.00 charged by M&S???? All in all my mother was pleased with the quality of the flowers received which have always proven to be of a high quality based on previous orders placed. Why did my message get lost in the system? Even the Customer Services couldn't answer this and suggested that I didn't add this requirement when ordering. Em not the sort of response expected from M&S. Would I use this service again? Probably, but I may now consider exploring the services offered by the many other retailers offering a similar service.”

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Posted 8 years ago

“The goods were really good. THe only thing that was not as easy was the returns as you had to go to post office.”

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Posted 8 years ago

“Great selection of clothes for men and great quality. friendly staff that are helpful.”

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Posted 8 years ago

“Marks and Spencer website is easy to navigate and find what you are looking for. Marks and Spencer are always good value but made even better value with the use of the Marks and Sparks card.”

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Posted 8 years ago

“Purchase family gifts online, easy returns.”

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Posted 8 years ago

“Brilliant website for gifts Order online, have it wrapped and then nominate delivery day (birthday). Excellent service.”

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Posted 8 years ago

“Brilliant website for gifts Order online, have it wrapped and then nominate delivery day (birthday). Excellent service.”

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Posted 8 years ago

“Great products. slightly slower than usual delivery times during busy sale period. Great option to collect free from stores.”

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Posted 8 years ago

“Shopping online during the sale was the most frustrating experience. Several times at checkout after entering credit card details, items were 'unavailable'. Totally unacceptable was to pay for an item that a WEEK later on day of collection I was advised was 'no longer available'. For a company the size of M and S the stock control should be much better than this. Won't be wasting my time in future.”

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Posted 8 years ago

“I have had several orders lately all for myself. The articles I bought were of good quality. This is good for me as I live over 100miles from the nearest store ,and I need to know I will get good service. Thank You”

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Posted 8 years ago

“Prompt delivery”

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Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews