Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like being able to specify day of delivery - I was able to pick a day I was working from home. Was texted and emailed that morning to give me a one hour slot for delivery so I wasn't waiting around. Arrived on time and was able to do some returns by Collect+ at the shop just down the road. So easy and efficient. Thank you.”

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Posted 8 years ago

“Not too happy! I'm nearly 60 but found most clothes to be old fashioned and some designs and fabrics dated with strange colour mix which are stereotype M&S. Shorts for the summer are more like cut down trousers 'smart style' and little option on the preferred more relaxed cargo style. Sometimes customers want to buy plan styles but good quality polo shirts or other well made garments, rather than an array of multi colour garish items that look as if they are from M&S!”

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Posted 8 years ago

“Good old M&S! Find the quality/price equation usually good with M&S. Mostly buying children's clothes and school uniform, I think the products to be of good or very good quality at fair prices. There are cheaper sellers and more expensive, but I am comfortable with M&S as a good middle path! For some reason, the website does not work well on my default browser - Firefox. Text is rough and 'grainy'. Often use "Collect in Store" as its free. Not impressed with £4 home delivery charge, especially if its on something small/cheap like 2 pack boys' school shirts at £8. 50% of product price on standard delivery charge? On the odd occasion I have had to call customer service, they've been very helpful, knowledgeable and efficient. So overall, very happy with almost all aspects of my M&S transaction.”

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Posted 8 years ago

“The staff always very friendly and helpful nothing is never too much for them nice environment for shopping food excellent”

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Posted 8 years ago

“Quick and easy ordering process and can choose whether to collect for free from local shop. Reassured by their returns policy.”

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Posted 8 years ago

“Always easy to order, pay and collect from my local store free. Delivery is quick and returns easy. Given plenty of time to return. Love The Sparks card and the way that the staff in store will check what offers you have on it even if you havent got your card with you. Will be shopping more with Marks now. Staff are always polite and friendly and helpful.”

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Posted 8 years ago

“fab clothing and service to australia..hhhurrah”

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Posted 8 years ago

“I purchased catering for a meal for 20 people. The food was excellent and everybody was happy. I would award one more star were it not for the fact that on a previous occasion not all the food I had ordered was delivered. If, next time, it is as good as it was this time, they will get five stars. Overall, I thought excellent value for money.”

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Posted 8 years ago

“Great quality fast delivery to store pick up”

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Posted 8 years ago

“lovely selection very fast postage happy to help”

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Posted 8 years ago

“Recently I purchase in my shopping New carrots and Brain Turner strawberries the carrots were rotten in the bag.The strawberries were large and by the time you got the hard core out there was very little left.VERY DISAPPOINTED”

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Posted 8 years ago

“Great deals with Sparks card.”

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Posted 8 years ago

“The staff went out of their way to help me and as a disabled person I felt valued and not a burden”

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Posted 8 years ago

“I buy food from them and are always satisfied but not so happy with the clothes quality good but styles a lot to be desired”

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Posted 8 years ago

“The quality of the clothes is good and the price is ok.”

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Posted 8 years ago

“Beautifully”

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Posted 8 years ago

“Good website, discount on school uniform”

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Posted 8 years ago

“Everything I need for clothes is there.”

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Posted 8 years ago

“The lady on the till ignored me as a person and didn't look at me throughout the transaction - before serving me she was putting on her lip salve and I had to wait for her to finish that. The smoothie that I bought had been opened and some had been used (?drunk from). I did not notice this until I was putting my shopping away. I knew if I took it back to M&S they would never believe me that I hadn't opened the smoothie and drunk from it so I feel powerless to do anything about it - I am disgusted and very upset with myself that I didn't notice - I honestly didn't think to check. I got it out of the fridge and just put it into my basket.”

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Posted 8 years ago

“Very quick delivery and easy returns facility.”

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Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews