Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

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“I often shop with them on-line and I find their website easy to use and there service/delivery is very good.”

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Posted 8 years ago

“Great range online. Better than the shop on high street. Found everything I needed easily and great quality when arrived a day or so later”

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Posted 8 years ago

“helpful staff and good products”

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Posted 8 years ago

“M&S cafe in Chesterfield is always a great place to visit, the staff their provide you with an excellent service everytime!”

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Posted 8 years ago

“Click and collect - Made so easy on the webpage and at my local store within 2 days”

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Posted 8 years ago

“The Assistant could not do enough for me- she checked my Sparks Card points and told me On the garment I had purchased there was 20%discount with my Card...... and also advised me that I could have my Sparks card checked anytime I went in .......”

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Posted 8 years ago

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Posted 8 years ago

“The blazer came a day early when they said it would come on Friday, it came on Thursday. Fantastic super duper service!”

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Posted 8 years ago

“High quality for a reasonable price. I had lost my 'spangles' necklace on holiday and am very pleased M&S still stock them. The coloured one was a birthday gift from a friend and it truly suited me.”

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Posted 8 years ago

“I can rely on the quality of the products.”

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Posted 8 years ago

“Good customer service and great deals in the sale”

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Posted 8 years ago

“M&S always provides quality goods. We ordered a birthday cake, and even though it was pricey, it was great quality!”

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Posted 8 years ago

“Items were good quality, as expected from M&S. Just wish they could deliver a little faster but otherwise very happy with the website and their customer service.”

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Posted 8 years ago

“I was looking for a nice new work shirt recently and the ladies at M&S Clothing Dept, Fosse park, Leicester were absolutely lovely and helped my find the perfect shirt. thanks guys”

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Posted 8 years ago

“Good quality and great customer service”

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Posted 8 years ago

“not completely happy with what I bought (pair of jeans) after first wash one of the legs got a twist in it.”

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Posted 8 years ago

“Ordered online found what i wanted straight away, ordered and paid, the items arrived within a couple of days very pleased”

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Posted 8 years ago

“Because of there value for Money.”

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Posted 8 years ago

“Finally found a bikini top that fits me - I'm a double DD!!!”

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Posted 8 years ago

“They are always very helpful and courteous and I generally like their fashions.”

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Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews