Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding customer service and attention given to me. Products I was buying were of high quality. I would definitely recommend and go back to the Bury St Edmunds branch.”

Helpful Report

Posted 7 years ago

“Good quality. Good price”

Helpful Report

Posted 7 years ago

“We use cribbs 3or 3 times a week cafe service very poor staff said manager no help .Dirty tables no spoons no knives the list goes on very disapointed.”

Helpful Report

Posted 7 years ago

“Excellent service”

Helpful Report

Posted 7 years ago

“The service in Marks is second to none, the staff are very knowledgeable and helpful and the food is lovely.”

Helpful Report

Posted 7 years ago

“Great value good quality tshirts and shoes to take abroad for our sponsor child. The delivery service was on time and courtious.”

Helpful Report

Posted 7 years ago

“I find it is difficult to find correct sizes in underwear and so cannot buy the colours and styles I like and have to settle for what I can get”

Helpful Report

Posted 7 years ago

“PRICE , QUALITY”

Helpful Report

Posted 7 years ago

“A wonderful lady working in the laungerie depth of your Truro store called Nichola A, made my day. I have never been measured for a bra but unfortunately need to have surgery next month, so I decided just to ask advice and begin to think about what I will need. Nichola handled the matter with sensitivity and consideration. I was surprised she gave me her time without appointment to chat, measure me and advise on the best bra. She then gave me 20% friends and family discount and her details for further reference should I need it. So kind and professional. Thank you Nichola A.”

Helpful Report

Posted 7 years ago

“Amazing customer service and good quality products.”

Helpful Report

Posted 7 years ago

“very good shop and staff are very helpful”

Helpful Report

Posted 7 years ago

“Quality products. Ease of ordering and practical order and collect for savings on postage for online only available products.”

Helpful Report

Posted 7 years ago

“After receiving a delivery of flowers that were not ment for me. I phoned help line. A lovely man took details. Said the flowers were mine to keep. And would make sure the problem was sorted. Only for a ring at the door and a man claiming his wife's flowers. I was so embarrassed.nearly cried”

Helpful Report

Posted 7 years ago

“I was disappointed with the lady on the till. She asked the lady in front of me if she wanted her receipt, to which the lady said no however with the receipt out popped a £5 voucher which she failed to hand over to the said lady.”

Helpful Report

Posted 7 years ago

“Three pairs of jeans for £85. Look good. Great value!”

Helpful Report

Posted 7 years ago

“Goods arrived on the day I asked very pleased with what I bought”

Helpful Report

Posted 7 years ago

“Good service, swapped an item for another size, no quibble.”

Helpful Report

Posted 7 years ago

“Good selection of lines. love the ladies clothes for tailoring and fit. Great underwear and good fit. Cwmbran Staff very helpful and friendly.”

Helpful Report

Posted 7 years ago

“Good quality and value for money”

Helpful Report

Posted 7 years ago

“Bought some school items for my daughter... quality is for money is there. So really happy with my purchases”

Helpful Report

Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews