Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very well organised website and excellent discount in their recent offer. Good quality products.”

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Posted 7 years ago

“Quality food, beautifully presented. Excellent friendly and helpful staff. Plus money off coupons!”

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Posted 7 years ago

“I purchased online 2x items 1 item I returned Both were delivered to M& S Foodhall sturry for convenience. Very easy & flexible purchase & refund. Great customer services”

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Posted 7 years ago

“a good easy to use website no fuss or problems”

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Posted 7 years ago

“Always find the quality and fit of their clothes so good. Also the quality of their food products.”

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Posted 7 years ago

“Fantastic service ordered for comfort of armchair one evening and picked up from Local M&S free of charge the next afternoon.”

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Posted 7 years ago

“For a huge company their customer service is very, very poor. I buy many gift vouchers for prizes at a golf club(£3000 per annum!)If I buy them in store(perhaps £500 at a time) it takes for ever and results in long queues.I cannot order and pay for them and collect when done. I have tried their business department who will take an order and payment and then deliver(but they didn't on 2 occasions so they could not be trusted!). I was even persuaded to take one of their credit cards as I was told I could collect points on the purchases only to be told the first time I used it points could not be claimed on gift vouchers. Very poor.”

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Posted 7 years ago

“Wedding shirt ~ perfect!”

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Posted 7 years ago

“I searched on line for an item that could not be ordered any more, I found a store 80 miles away that had the item, a friend of mine popped to the store and found the item along with help from a member of staff.”

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Posted 7 years ago

“Again fantastic service with continues update on items progress to delivery .”

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Posted 7 years ago

“Went in sales staff realised I couldn't find what I was looking for so asked if they could help. They went to the stock room as the size I wanted wasn't on the shop floor. Unfortunately it wasn't in stock but they offered to order it online for me and have it delivered home for me next day which was fantastic. Very helpful staff at the Brent Cross store made my trip a lot less stressful.”

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Posted 7 years ago

“M&S are always reliable & you know what you're getting. No problem sending things back, just pop into the nearest store for a refund.”

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Posted 7 years ago

“Good for basics for the wardrobe”

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Posted 7 years ago

“Extremely polite and helpful staff, and a small but fabulous range of clothing, food, and homewares especially the shoes.”

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Posted 7 years ago

“Good to do shopping”

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Posted 7 years ago

“Great service and quality.”

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Posted 7 years ago

“Nothing was too much trouble, very helpful and courteous”

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Posted 7 years ago

“Very welcoming proffesional”

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Posted 7 years ago

“Service and variety”

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Posted 7 years ago

“Mostly good prices”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews