Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,283 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a new bed (it had 20% off) at 6pm one evening. By 7pm the same night they called me to book in a delivery date that suited me. Brilliant customer service so far!”

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Posted 7 years ago

“Clothing terrible!! Food not too bad but too expensive. Staff usually fine and polite.Frequented mostly by older people whose families also once shopped there. Bit like voting labour simply because your family did. I doubt the company will ever learn and need top management who "know" what they are doing. I suspect that it won't be all that long before M&S go under. Come on, get your act together.”

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Posted 7 years ago

“By checking their stock to find the missing article. They were very busy and spent some time looking for the pillowcase.”

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Posted 7 years ago

“Easy to shop and a very good wide variety of choice”

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Posted 7 years ago

“Food always first class and taste”

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Posted 7 years ago

“Service and quality is excellent .”

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Posted 7 years ago

“Delivered on time and goods just as I ordered. Collected from store next day.”

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Posted 7 years ago

“Very quick service and with a friendly manor considering how busy they were. Will user them again.”

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Posted 7 years ago

“Always very helpful and approachable..their website is good as well ..delivery time excellent”

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Posted 7 years ago

“Always reliable and excellent quality.”

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Posted 7 years ago

“Great service. Quick delivery, value for money”

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Posted 7 years ago

“My trousers. Why is it that their trousers are a hit and miss affair? I buy trousers at a certain waist and leg length. The chances of any two pairs being the same leg length are nigh on nil, even though the label says they are. It is the same with pullovers. Arm lengths are ludicrously too long, always. Females too that I know complain about the same thing and will not shop there anymore. If anyone from that company is reading this why is it that you have never ever learned why it is your clothes sales give you financial issues? Why has M&S never ever brought themselves up to date with fashion and pricing in their clothing lines? Oh well. Just thought I would have my say.”

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Posted 7 years ago

“I WAS VERY HAPPY WITH THE WAY CUSTOMER SERVICES HANDLED MY ORDER THAT I WAS SENDING TO MY DAUGHTER WHO IS VERY ILL”

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Posted 7 years ago

“Ordered Xmas food. Picked up today. Very easy collection. All products there. Good use by dates. Very pleased.”

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Posted 7 years ago

“Quality of garment.”

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Posted 7 years ago

“Very good quality food products and an improved vegetarian selection.”

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Posted 7 years ago

“Big fan off all things M&S !!! Yesterday purchased Rose .. a new cologne !!! One for me and one for a friend .... we both love Roses !! I eagerly opened mine .... the smell is horrible !!! How did this product get through to the stores !!! Extremely disappointed .....”

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Posted 7 years ago

“Quick and easy to use website. Item delivered really quickly too.”

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Posted 7 years ago

“Always a pleasure to visit one of the many stores and always find a happy purchase”

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Posted 7 years ago

“I paid for a specific delivery date for a gift basket. It was not delivered, I was not notified that delivery was delayed, it just didn’t show up. I live overseas and often rely on these gift deliveries but I now know better than to rely on M&S. I found out from my aunt that she hadn’t received the gift and had to chase it up. I’m told there was a delay and that it will be delivered 2 days late with no further information.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,283 reviews