Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,282 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 1 star review on 9th August 2025

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your lemon drizzle cake is devine. Lovely & moist. Very good value. Would definitely buy one again.”

Helpful Report

Posted 6 years ago

“I bought an m&s chicken pie recently. It wasn’t nice at all. What has happened? Pastry was not great -soft & filling was worse. Also in the same range they do a Steak pie & a chicken, ham & leak one. As soon as you add ham - people who don’t eat red meat can’t eat it. Waitrose pies much better.”

Helpful Report

Posted 6 years ago

“I purchases a dozen red roses from Marks and Spencers 'The Collection' range. Unfortunately when they arrived one of them had been beheaded and one was missing entirely. I contacted M&S and they offered me a full refund and set about following the issue up with the delivery company.”

Helpful Report

Posted 6 years ago

“Valentine's meal seemed amazing until I cooked pork shoulder. Totally disgusting. Spoiled our evening as it went straight in the bin!”

Helpful Report

Posted 6 years ago

“I shop in Ealing Broadway branch and have been complaining for month about the huge trolley the unfortunate customer is expected to very difficultly navigate the bulking thing around when I complain to the shop they say yes everyone is complaining talk to head office,but the just say they will lalk to the manager? I wish the shop manager go large trolley shopping around the store,he might learn something,Westfield,Brent cross all have small trolleys at least the obviously listen to the customers,unlike Ealing Broadway,thank God for Waitrose,they have small trolley,”

Helpful Report

Posted 6 years ago

“VEGAN MICROWAVE MEALS I have tried the Plant-Based Mac and Cheese and the Bean Stew with Cauli Mash so far and won't be eating anymore of these - they are truly disgusting. I was so excited to see these options which I could use as a last resort at work if I hadn't had time to make something but they aren't an option. They smell and taste awful. Back to the drawing board with those M&S or just get rid...”

Helpful Report

Posted 6 years ago

“Great quality every time.”

Helpful Report

Posted 6 years ago

“Always friendly greetings from the staff and they go out of there way to help”

Helpful Report

Posted 6 years ago

“I would like to thank Clare Lee on menswear, in helping me exchange the underwear I brought on line to plus purchasing another set of underwear as well as sorting out the discount for purchasing two set of knickers and the same one today.”

Helpful Report

Posted 6 years ago

“Very fast turn around and dispatch of items purchased”

Helpful Report

Posted 6 years ago

“I bought a Chicken Korma and Pilau Rice meal for one and Tandori Nan. It was tasteless, the chicken was tough, it was watery not creamy and all I could taste was - salt - very disappointing and I won’t be buying this again. Also the Nan was hard and salty. I used to really love M&S food but I must say Tesco, Sainsbury’s and Asda do a much better job. You need to step up your game M&S maybe that’s why you’re not doing so well!!”

Helpful Report

Posted 6 years ago

“Customer Services person was very helpful. Item delivered to the Marks & Spencer shop. Arrived next day. Thank you.”

Helpful Report

Posted 6 years ago

“Romford store had bacon for sale which was 6 days out of date!”

Helpful Report

Posted 6 years ago

“Poor service lack of trained management in store (evesham food)”

Helpful Report

Posted 6 years ago

“We had the topside beef with herds on top and was cooked by the instructions correctly and it was as tough as a pair of old boots! Love Marks and Spencer’s food in general, but very disappointed with this produce!”

Helpful Report

Posted 6 years ago

“Stop the stickers! You ruined the children’s book I bought by putting overly sticky stickers on the cover and when I tried to take it off carefully it left sticky residue which can’t be taken off without damaging the book. Never buying anything from your stores again. Use different stickers I paid for something new that now looks second hand because of the damage caused by a sticker!! Sort this problem out!!”

Helpful Report

Posted 6 years ago

“I ordered a Copenhagen corner settee in teal on August 31st 2018. It was delivered in November to my old address in Derbyshire, even though I had changed my address with M&S when I moved over a year ago to Essex. It was sent back to a depot and M &S refused to send it out to my new address. I was told to cancel my order and reorder it, so it could come to my new address. I did this and then after many phone calls discovered it had been sent back to the supplier who sent it to an outlet store, they would not tell me which. I waited for the second order to be delivered this morning but had an email last night saying the order was delayed until Friday. I told my whole frustrated story to the furniture customer services person who said he would escalate this case to senior management. Today I had a call from a manager who informed me the suppliers have no stock and have stopped making the Copenhagen settee in teal. So after 5 months of waiting, 2 orders at least 9 phone calls and no settee for Christmas, I now have to start all over again, it most certainly will not be with M and S, their furniture customer services is a shambles, the left hand doesnt know what the right is doing and they still have my wrong address and previous landline number.”

Helpful Report

Posted 6 years ago

“Good choice of clothes. Parcel well packaged. Delivery very quick”

Helpful Report

Posted 6 years ago

“New wardrobes delivered and assembled by M and S. Trouble is M and S have sent the wrong colour. M and S well what can I say. FFFF useless. After calling useless customer services, which apparently is now off shore. So now the saga continues, M and S now have to send a man out to look at the wardrobes incorrectly supplied (wrong colour) to see that there the wrong colour, apparently the photos of the wardrobes are not good enough even though they spookly look like the ones on the the web site. If we reject the goods however as incorrectly supplied, then M&S will give you a refund minus £50 to cover the cost of them collecting the incorrect order. You couldn't make this up, sounds like something from Faulty Towers, maybe someone should write a sitcom about this. Anyway, if you've read this far , then you'll probably guess my opinion . Updates will be added to this. To be continued.”

Helpful Report

Posted 6 years ago

“I have been buying M&S clothing for 30 years and was always satisfied with the quality and prices. Over the last few years unfortunately the quality has deteriorated and the choice of fashions is appalling, colourless and unimaginative, hence my purchases have fallen. Pity, I always used to liked M&S clothes.”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,282 reviews