Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,289 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing l bought most of my Xmas food from Canary Wharf M&S Most of it over priced and dates were almost up, ended up throwing food away because dates run out , Will never shop here again completely had enough of buying food where the dates only have a day or two left . As a long term customer of M&S l am thinking of changing to new supermarket Tescos dates last longer and taste better.”

Helpful Report

Posted 1 year ago

“i have to say that i have shopped at the Torquay Marks & Spencers and apart from the staff not engaging with the customer which clearly must be what the general manager has told and instructed her staff to do. It makes you feel like get your shopping and leave if good morning is to hard to say to a customer But then you read how the section manager Nikki and her best friend Dawn rang 101 and said this customer had put a review on there cars which they new was a deliberate lie and then to add insualt they went to the general of the store and said they felt so uncomfortable when he came in to the store to get his shopping that there husbands were ringing there work place to make sure they got to work safe what a joke i to would be worried if i lied like that pair had but to go as far as ringing 101 and no you are lying through your teeth what kind of people are M&S employing clearly to say nasty and evil would be a understatement. He clearly made a big mistake if he thought these were nice people lets hope there is someone looking down on all the staff that played a role in this horrible behaviour towards this gentleman. it seems if certain staff that work in the food hall no you have a connection with this gentleman they are only to pleased to inform you of what these people did and yet i only went in the food hall to get my shopping and yes i do no this man and feel i must say he is to generous for his own good but that is his only fault. and yes i have stopped going in the food hall now. But in the cafe and clothing the staff are lovely very sad how two people can destroy the good name of this store”

Helpful Report

Posted 1 year ago

“Bought a sofa from M&S as had had previous one 15years and very satisfied with it. Particularly asked for firm cushions as we're now in our 80's and paid extra. Despite it being two months late in delivery we were very pleased - for all of a month. We noticed that one cushion (the one most used) was definitely already not as firm as it had been. This persisted and we contacted M&S who sent out a 'technician'. He poked about in all the cushions and examined all of the sofa and said he would put in a report. M&S wrote to us that their was nothing wrong with the construction of the sofa. WE replied by pointing out i wasn't the construction but the quakity we were complaining about. We had ordered and paid for firm cushions only to find after just weeks, they were losing their firmness. They sent another 'senior' technician - he suggested we regularly Plump up the cushions!! They are foam! They just do not plump. I wouldn't buy from M&S again - definitely not. The quality is not there and the after service is appalling. We are left with a sofa, under a year old and already sagging. Would NOT recommend them”

Helpful Report

Posted 1 year ago

“I bought some ladies soft top navy cotton socks from M & S this week online. I understood from the description that these socks are very soft and don’t mark or feel tight on your legs. I have tried 2 pairs out of the 5 and they are tight on my legs. I have quite slim legs and am very disappointed with them”

Helpful Report

Posted 1 year ago

“Inaccurate listing showing a conflict between the description and the pictorial of what they were selling - Queried it via the customer service email, looking for clarification and got fobbed off by an obviously foreign (grammar, spelling and terminology was atrocious) customer service team who quite clearly didn't read the content of the request or probably understand what was being asked. If anything this inflamed the situation as we tried 3 times to get clarification which resulted in a final attempt to advance this to a complaint, as quite evidently they were mis-selling and again got fobbed off which reflects the continuing decline of a once great retailer - they don't care about the customer experience and just want your money so we are distancing ourselves from M&S as there are plenty of other retailers willing to give you product accuracy and a good shopping experience!”

Helpful Report

Posted 1 year ago

“I was very shocked to read that M&S will Ban customers for rewarding there staff for going the extra mile to help the customer if that is there policy why would the staff take the reward in the first place so may I suggest that M&S put up a sign at the front of your store reading WARNING TO ALL CUSTOMERS PLEASE DO NOT REWARD ARE STAFF FOR EXCELLENT CUSTOMER SERVICE SKILLS OR YOU WILL BE BANNED FROM THIS FOOD HALL General Manager Claire Thomas or better still go to a food store that value there customers”

Helpful Report

Posted 1 year ago

“Must say after watching inside M&S and than reading the reviews especially on There Torquay store how do managers get away with persecuting innocent customers in the Nasty way they did and for all the people that Lied to cause maximum damage I would have to agree let’s hope there is a god up there it make’s the whole thing very worrying if that’s the sort of people M&S employ”

Helpful Report

Posted 1 year ago

“Their spirit of Christmas is less than -1 start”

Helpful Report

Posted 1 year ago

“Do not order any furniture from M&S. Worst service I've ever known. I'd give zero stars if I could. I had to take 3 mornings and 1 afternoon off work for the delivery of a poor quality Hastings wardrobe. The first wardrobe delivered was damaged (split wood on two pieces) so they told me a 2nd full replacement would arrive. I had to wait almost a month for the replacement, and when the delivery men who were supposed to replace it arrived, they refused, and said they didn't have time to as they had so many deliveries to get through, and then proceeded to stand inside the thin wardrobe with their work boots on, hammering the top of the wardrobe off and pulling off the sides to replace the 2 split pieces. In doing so they damaged the wardrobe even more by splitting the wood of the front piece and from standing inside and hammering it made the wardrobe lean to the right so that the doors wouldn't close. I literally could not believe it, and politely asked them to leave. I was then told a 3rd full replacement wardrobe would arrive - this arrived 3 months after I first ordered it. Unfortunately they didn't turn up in the morning as I was informed, and called 1 hour after their delivery slot time to say they could rearrange for the end of the day. As pleasant as these two delivery men were, they again tried to ask if they could just replace the faulty sections, which I had to be adamant about and say no to as the wardrobe was so rickety and damaged by this point. They did fully replace the wardrobe which I have to say is quite cheap and flimsy for the price. I was told on one of my many phonecalls to M&S that I could receive up to a 50% refund, but all they would offer me a small voucher to spend on furniture with M&S, why would I want to order anything again with them, plus it's such a small voucher there's nothing I could spend it on without incurring delivery charges! Very poor.”

Helpful Report

Posted 1 year ago

“We visited the cafe in Horsham . The food was absolutely disgusting ! We had the Turkey and ham Hock Toastie that was only toasted one side . It was awful we left most of it. Most of it was unrecognizable and sloppy We didn’t complain at the time as we had our young grandson with us. For the privilege of this slop. We paid an extortionate amount of £22 For a kids sandwich drink and teas . We will never go there again shocking place .”

Helpful Report

Posted 1 year ago

“So the surprise for my sisters 80th birthday was ruined when the flowers were delivered a day early ! They were meant to go with another present from another company .Surely M&S recognise flowers. Should be delivered on the day.”

Helpful Report

Posted 1 year ago

“https://www.marksandspencer.com/3-pair-pack-sumptuously-soft-ankle-high-socks/p/clp60194371?color=BLACK&prevPage=srp#intid=pid_pg1pip48g4r6c3 Do Not buy.. short socks or long ones The stitching on the toes is very thick and uncomfortable. They are not warm at all. They do not hold up so are in a bunch around your ankle. Might have well put your money in the bin. M and S quality!”

Helpful Report

Posted 1 year ago

“I have asked staff multiple times and they agree and say it’s true unfortunately. Where are body shaping MATT tights? Older ladies DO NOT WANT SHINY THIN TIGHTS. Legs look awful. Youngsters west thicker black tight but mature ladies wear tights sll year need shaper tights and not shine. Get them back please. Also we do not want “no toe reinforcement “on fine denier ones as they ladder. Get real and give ladies what they need please”

Helpful Report

Posted 1 year ago

“Read the previous review and my advice is just keep out of the Torquay willows store it’s sad most of the staff there are fantastic it’s the managers not all of them but some of them and they no who they are it’s lovely to read I am not the only customer that has experience this very unpleasant experience”

Helpful Report

Posted 1 year ago

“We ordered a gift card on line as a special birthday gift. The card failed to arrive in time. We made numerous calls to M&S customer service. We had lengthy phone calls and were repeatedly put on hold. The customer service staff treated us with contempt and failed to resolve the issues. They were incompetent and dishonest. They have offered a refund but advised it will take another 5 days. We have not been able to organise another birthday gift at such short notice. Totally unacceptable response from M&S customer service.”

Helpful Report

Posted 1 year ago

“I was in your Kirkcaldy food branch today one member of staff I wish I knew her name was very helpful and polite but another at the checkout called Elinor was quite rude not once but twice to my daughter and I have to say we both found it totally unacceptable no need for this .”

Helpful Report

Posted 1 year ago

“I am unable to review my purchases. I have emailed you several times but never get a satisfactory answer. This inability to review has been going on for months. No-one seems able to solve the issue.”

Helpful Report

Posted 1 year ago

“I have put down one star for Marks and if I could of, I wouldn't have given any. I have no problem with Mark's and Spencers in general, but their hoola hoops in the tins, are rank! Wrong on every level. Taste is sooo bland, texture awful, and so sludgy, the hoops wouldn't come out of the tin, and I had to use a spoon to empty it out. Heinz Hoola hoops are better tasting, however they're not tasting how they used to since they've put less ingredients in, i.e sugar and salt.”

Helpful Report

Posted 1 year ago

“Took my lambswool jumper back to store as thinned out under arms which have holes now too. This jumper was only bought in December last year so only lasted 10 months. Store refused to change it as past their 35 day limitation on return goods. They told me to contact office on Wrexham who would collect item for analysis and refund me if found to be faulty. Phoned number store gave me and it doesn't exist. Contacted main office from website who confirmed policy for returns has changed and store staff no longer have facility to use their own initiative and change or refund faulty goods after 35 days as apparently they don't have knowledge or training to decide this. Common sense is not allowed. Also they won't collect, I have to post item to Wrexham where they will examine it and if found faulty will give refund. Post Office want £10 to send item so collection advice wrong too. Most people will not bother to spend more as no doubt they will say its just wear and tear so M&S will not pay up. Looks like they have found a cynical way to avoid paying for faulty goods. Shame on you M&S.”

Helpful Report

Posted 1 year ago

“Ordered 2 coats that were only available online as i could not decide between them but thought I’d just return the one i like less. This was back in September started the return on 27th sept, returned the coat a couple days after at the post office, m&s received it and advised my refund was issued on 28th sept. Guess what, today is 15/11 and I’m still waiting. I called numerous times to be told to wait a few more days, that they re-issued it but still nothing. Called again today and i have been ok hold for an hour after someone telling me finance said refund was issued on 28/9 and she can’t really do anything more. The fact i still don’t have it does not seem relevant. I checked with my bank as well and they confirmed they have not seen such a payment trying to hit my account. They are not sending proof of payment i cannot speak to anyone else and to be honest, I don’t think I they actually care given the reviews below. I have made the payment from my credit card so I will try to get it back via my bank, hopefully. I asked them to raise a formal company and to investigate what happened with this so we will see what happens next however I don’t have very high expectations…”

Helpful Report

Posted 1 year ago

Marks And Spencer is rated 2.8 based on 2,289 reviews