Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,318 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my lambswool jumper back to store as thinned out under arms which have holes now too. This jumper was only bought in December last year so only lasted 10 months. Store refused to change it as past their 35 day limitation on return goods. They told me to contact office on Wrexham who would collect item for analysis and refund me if found to be faulty. Phoned number store gave me and it doesn't exist. Contacted main office from website who confirmed policy for returns has changed and store staff no longer have facility to use their own initiative and change or refund faulty goods after 35 days as apparently they don't have knowledge or training to decide this. Common sense is not allowed. Also they won't collect, I have to post item to Wrexham where they will examine it and if found faulty will give refund. Post Office want £10 to send item so collection advice wrong too. Most people will not bother to spend more as no doubt they will say its just wear and tear so M&S will not pay up. Looks like they have found a cynical way to avoid paying for faulty goods. Shame on you M&S.”

Helpful Report

Posted 2 years ago

“Ordered 2 coats that were only available online as i could not decide between them but thought I’d just return the one i like less. This was back in September started the return on 27th sept, returned the coat a couple days after at the post office, m&s received it and advised my refund was issued on 28th sept. Guess what, today is 15/11 and I’m still waiting. I called numerous times to be told to wait a few more days, that they re-issued it but still nothing. Called again today and i have been ok hold for an hour after someone telling me finance said refund was issued on 28/9 and she can’t really do anything more. The fact i still don’t have it does not seem relevant. I checked with my bank as well and they confirmed they have not seen such a payment trying to hit my account. They are not sending proof of payment i cannot speak to anyone else and to be honest, I don’t think I they actually care given the reviews below. I have made the payment from my credit card so I will try to get it back via my bank, hopefully. I asked them to raise a formal company and to investigate what happened with this so we will see what happens next however I don’t have very high expectations…”

Helpful Report

Posted 2 years ago

“I shop for food at the Simply Food in Bath. There are now many products missing from the shelves: yesterday no frozen onions or herbs, no loose pill lady apples or pears. The elderflower cordial now just tastes of sugar even though it has gone up considerably in price. It is no longer a premium product but is just cheap squash with a high price.”

Helpful Report

Posted 2 years ago

“I'm not making a review about yr products, even though the quality is not what it was some time ago. I'm incensed that your advert for Christmas, is offensive to say the least and denigh's our Christian background. I never thought I would come this decision about M & S since I was a child and I'm over 70 now. I will not set foot in yr door again.”

Helpful Report

Posted 2 years ago

“The CHISTMAS tv add. I find it offensive to Christians. This woke rubbish needs to stop! CHRISTMAS not thismas fools!!”

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Posted 2 years ago

“I received a Sparks offer for a free reusable bag however was charged for it. I contacted customer service by email. The response…..maybe I didn’t read the terms and conditions. Several code numbers were quoted and apparently mine wasn’t one. I discovered you can have a free bag as long as it isn’t a Christmas one and when I mentioned this was told read the terms and conditions. Given I was in one of their larger stores and these were the only bags they had, the offer is pointless. I have had several email exchanges with customer service and to be totally honest feel patronised. The responses are so scripted and continually refer me back to the terms and conditions. I know it was only a 40p bag but any goodwill I had has gone!!!”

Helpful Report

Posted 2 years ago

“You want us to buy our Christmas presents and food in your store yet YOU have tried to end Christmas! Odd choice of marketing (even without the flag insult) since according to you we don't need to honour Christmas. I will be shopping else where this year for sure”

Helpful Report

Posted 2 years ago

“I will no longer shop at Marks and Spencers due to their Christmas ad this year. It was disappointing to see hats in the Palestinian flag colours burning.”

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Posted 2 years ago

“Grinch comes to mind.”

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Posted 2 years ago

“Customer services staff very rude, didn't want to help me at all. Fobbed off with excuses , they will call me back , not our problem speak to your bank, absolutely ill mannered pieces of work”

Helpful Report

Posted 2 years ago

“Over priced Zionist puppy organisation whose racist view is becoming blatantly clear with their recent Christmas campaign where they are burning Palestinians flag while thousands of children are being bombed every day”

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Posted 2 years ago

“Total hassle. Never again! Don’t buy from them online!”

Helpful Report

Posted 2 years ago

“Bought Highland recliner chair from this shop we thought over weeks it would get more comfortable but it’s shocking so uncomfortable it’s not meant for anyone over 8 stone .Spoke to them and because it’s two weeks past return date they won’t do anything.Shocking MARKS AND SPENCER”

Helpful Report

Posted 2 years ago

“Why can I no longer buy extra short jeans? The short ones are miles too long. Ended up buying ankle grazers in short! Same thing with the linen trousers. Bought navy, white & chambray. Not available in extra short but wanted to wear them with heels anyway. There was 4 inches difference in length between the white & chambray with the navy coming in the middle. I had to cut navy & chambray down!”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“I tried to purchase trousers over the past number of weeks. Each day I go on to the M&S website and there is no availability in the extra short length. This seems to be a popular size and yet you never have any in stock.”

Helpful Report

Posted 2 years ago

“Marks and Spencers if you are banning customers for rewarding your staff for excellent customer service skills I think most people would say close your doors what a damaging review top managers taking the rewards and they keep there jobs”

Helpful Report

Posted 2 years ago

“You constantly here how retailers are struggling to draw customers into there store’s and then you read how marks and Spencers managers from Torquays flagship store are banning customers for rewarding there staff for good customer service skills Claire Thomas should have been sacked and all those that took money from this gentleman and were more than happy to spend it two faced I think they call it”

Helpful Report

Posted 2 years ago

“Online order cancelled because payment failed verification process… funny that as money gone from bank account and you admit will take 3-5 days to reimburse. No order and payment with you. Rubbish online service. Won’t use again”

Helpful Report

Posted 2 years ago

“M & S has reached an all time low. They refused me a refund of the 6.50 Euros I paid for a very poor quality vegan plant based dish this week. It was like eating wall paper paste. I gave them all the details of the product plus the date of sale etc but was refused a refund because I did not have a Sparks Card or a smart phone to photograph the receipt etc and send it to them. As a senior citizen in my late 70's I cannot afford a Sparks card which costs 120 Euros or a smart phone. This is age discrimination pure and simple. I have been a customer at M & S for over 60 years and this is the way they treat their loyal older customers! M & S has become just as greedy as the next retailer.”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,318 reviews