Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,298 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reading the review regarding the poison Dwarf to think Dawn runs a B&B in Torquay and she is ringing 101 with a deliberate lie just to support her girlfriend Nikki let’s hope there is a god up there and all those connected with this scum I no all this because I use to work for this company”

Helpful Report

Posted 2 years ago

“I feel I must warn innocent shoppers like myself I once went in to my local M&S and was waiting to go in to the food hall when this hand grab my arm from behind and this very small lady in her uniform said excuse me sir I have been meaning to say each time I see you what a very smart handsome gentleman you are I thought how kind them a week later I drove in and she was polishing the handlebars on the trolleys and saw me and gave a wave like a helicopter landing I thought what’s next she said as I went to walk in the store I no it’s cheeky but what do you do for a living I said I have some holiday let’s I rent out she said omg my husband and I moved down from Birmingham and brought a B&B she told me where it was I said you have good customer service skills she said it’s part of your training if you don’t have it you don’t get the job I said well Jill in household should go back on that course and said how rude she was to me she said you should report her I no who you mean we call her lady Spencer as she as she said this Jill came to get a trolley when she went I said that’s was awkward when I saw the lady again she said mother and daughter were giving her a hard time because she had been taking to me outside hence the chocolates which was a big mistake she turned out to be a poison Dwarf I just felt bad that I had caused her problem’s at work and I swear this is the truth unlike her lies”

Helpful Report

Posted 2 years ago

“After reading M+S reviews in the South West of England I have to say it’s very worrying that managers and staff can treat a customer in the way they did and to send the police to there home with he said she said made up lies I am shocked the police would even act on that kind of information it’s so clear they went out of there way to make the customer look like a horrible person when in fact it actually showed them for what they are and most decent people would agree people who deliberately lie through there teeth don’t belong in the work place so let’s all hope there is someone looking down on all of those people involved with this cowardly act we don’t need nasty people like them in our world”

Helpful Report

Posted 2 years ago

“Very disappointed with Culverhouse cross branch this morning. At around 11am they only had one cashier working with a queue of around fifteen people with large trolleys . This is not service, the queue shows that people are unhappy using the self service. I use MandS because of the usually good service but am beginning to think it really is not as good as it used to be. Helen on the self service was doing her very best but people are not happy using them. My sight is not wonderful and I hate using them. An elderly lady next to me was very unhappy trying to use them. Maybe this is why some people are stopping using Marks. Very disappointing.”

Helpful Report

Posted 2 years ago

“If you want to a laugh she will make yr day get better”

Marks And Spencer 1 star review on 20th May 2023

Helpful Report

Posted 2 years ago

“Wide Fit Airflex™ Leather Lace Up Trainers Product code: T033342W. This is not a wide fit shoe, its a CM smaller than previous WF shoes Airflex I've purchased in past. I offered a standard M and S shoe up against this supposed WF and it was the same. This is not really a complaint. Its to tell you you have a mistake on the shop floor that needs correcting.”

Helpful Report

Posted 2 years ago

“What a rediculous service, then useless complaint process. Went into (food hall) store for small purchase and used self service till. Some items scanned but were not accepted into bagging area so staff had to acknowledge on the till to allow me to continue. Came to pay - till wouldn't scan Sparks card (from phone app), staff response to request for help was that is was a constant issue for them, but after 2 minutes of adjusting light levels and angle of phone had to give up. So I wanted to complain, found number and phoned. Their resposne was that the issue wold be raised with store management; I asked where was the customer in the process and how would I be advised the outcome of the complaint to be told that was not part of their process. Sorry, how can the customer raising a valid concern/complaint not be adviced of the issue or receive details of the outcome. So now 2 complaints lodged over a very small matter that should really ahve been resolved in store with a simple apology.”

Helpful Report

Posted 2 years ago

“M&S is a fantastic store it’s beyond me how the so called managers have got away with representing there flagship store in the way they have there commercial manager telling a customer Marks and Spencers don’t care or value there customers but hey I feel very so for you the customer what a smug arrogant pig 🐷 and the general manager saying her job is to protect managers like him and ban anyone who dares challenge her and to allow her section manager to send the police to a customer’s home with deliberate made up lies normal people wouldn’t do that the whole team are Toxic most retailers are doing what they can to get customers to shop in there stores but the HR department say they will back there managers even if there wrong the customer should be honoured we let them shop with us in our stores sorry to say we don’t all agree with that one you should make the ones responsible resign to prove you do care”

Helpful Report

Posted 2 years ago

“If Torquay marks and Spencers can treat customers like Nikki and girlfriend Dawn did close yr doors if you have to Lie about a loyal customer to get him banned from yr store it makes you the lowest of the lowest and people who Lie there is a God up there we all hope what you did was mean and cruel you should feel ashamed the store is ruined”

Helpful Report

Posted 2 years ago

“Came here and will be going to as many review sites as I can find now to review my terrible experience with M&S as I reviewed my purchase with M&S on their own web site at their own request and they refused it as it was 1star - claiming it was customer service related so they could not t accept it. So their reviews on their website are moderated to keep out the bad ones. Really M&S ? Really ? Well my experience was terrible and I think folks need to know that. Lost a day of my life on a 2 hour delivery slot. Had to stay in all day after paying for 2hr slot. Called incredibly well hidden number to speak to customer services , after a few attempts I managed to navigate the customer”

Helpful Report

Posted 2 years ago

“if Marks and Spencers allow there managers and staff to behave like this then its time they close there doors its so upsetting to think that a section manager and her side kick can ring 101 and say this gentleman put a review on there cars when they new the review was found in Sainsbury's and all the other senior managers from M&S new this as well but for them to sit back and let the pair of them do what they did is just shocking and i agree lets hope someone is looking down on all of them there wouldn't be a day went by that i regretted what i did which is LIE what a way to show you hate someone that much to go to that level”

Helpful Report

Posted 2 years ago

“Just when you think that people couldn’t be more Nasty and Horrible just read marks and Spencers reviews when the general manager tells her staff in the food hall if and when this gentleman comes in to our food hall do not engage with him or even speak to him just be rude and ignore him and hopefully he will shop elsewhere and it will save me the trouble in banning him which is what she did anyway and the reason she gave was rewarding her staff which amounted to 3 or 4 for being nice to him was against there policies and section manager Nikki felt uncomfortable with him in the store yet all this gentleman did was complain to customer services for the commercial managers arrogant attitude so it’s very clear do not mess with the managers in Torquay they should all be ashamed of there actions this sort of thing happens in school playgrounds let’s hope someone is looking down on them because what they did is unforgivable”

Helpful Report

Posted 2 years ago

“I shoped in M&S Epsom this morning I went to the toilet they was disgusting blocked up dirty and there was a empty wine bottle in the ladys toilet this is 5he second time I have seen empty wine bottles in there”

Helpful Report

Posted 2 years ago

“MARKS and SPENCER'S clearly don't value there customer's there was a time when the customer was the most important person that walked through there doors which made the customer feel valued and appreciated not anymore if you read there reviews you will be BANNED from there store for rewarding the very small amount of staff that stand by there old policies and say good morning to the customer when he or she enters the food hall and if you mentioned the three managers names even the staff say they have ruined the stores once good name and there profits must show this well done Miss Claire Thomas for being taken in by Nicola”

Helpful Report

Posted 2 years ago

“My god when i read the way the General Manager Nikki of Marks and Spencers so called flagship store Nikki and the managers that work under her treated a customer that she personally took a dislike to its not only upsetting but very disturbing clearly Torquay food hall is a place to stay well away from i didn't think one person could be so nasty and have that much control over people that work under her you have to feel sorry for the gentleman that was so kind and generous clearly to the wrong people its a great way to promote the company keep it up Nikki”

Helpful Report

Posted 2 years ago

“I would have to agree with Di TORQUAY must have the worst reviews I have ever read most of all the one where General manager Nikki who sent the police to a customer home with nothing more than made up lies with her partner in crime Dawn so as for no customer service there clearly isn’t even a HR department I think when you do that most people would agree you are the lowest of the lowest it’s very dangerous when you start lying to the police like Di I have stopped shopping there if that’s how the general manager behaves”

Helpful Report

Posted 2 years ago

“I have experienced very poor customer service from the Worcester High Street store and when I complained they failed to try and resolve matters for me. I will not use the stores again. I would advise to avoid M&S totally. I am not surprised they have such poor reviews on here and trustpilot”

Helpful Report

Posted 2 years ago

“If I could give nothing I would. Woke up this morning to look on the website to find an offer on furniture, spend x and get 20% off finishes today. Thought great good time to upgrade some things sofa,chair etc… over £3000+ worth. Spent the morning taking the children out and decided to go into store at Fosse Park, met a nice lady and explained to her this is what we want, oh that offer has finished she said. Well it was on the website this morning that’s why we are here. Sorry but that offer finished yesterday. You will need to ring customer service and they can help. So sat on the sofa we wanted to buy and spoke to a lady that was about as much help as a chocolate teapot. She explained it finished yesterday, I explained it was advertised this morning. She didn’t care and said it finished yesterday. So here we are, I feel that a business like M&S would not falsely advertise a deal and would honour what they advertised. Nope don’t care, not bothered in the slightest. Well thank you M&S we will not be utilising your service again and rest assured the 250,000 customer I deal with a year will also be made aware.”

Helpful Report

Posted 2 years ago

“Saw Sonoma furniture advertised online - offer showed 10% off on spend of £750 - 15% off £1500 spend.Raised order online for £1897 but no discount applied at checkout. Rang customer services who told me this offer no longer applied,although it is still being advertised online. I wonder how many customers raise an order and pay believing they are automatically getting the discount applied? Exlaine to customer service that this was false advertising,but she just kept repeating offer did not apply. Used this store for years, but will not be using again.”

Helpful Report

Posted 2 years ago

“Torquay Marks and Spencers reviews if section Managers can ring 101 and send the police to a customers home with made up lies with no evidence at all then there is something seriously wrong with this company and the people it selects as managers how powerful is this section manager Nikki i didn't think that bullying continued out of school and they say speak out it your a victim of someone trying to intimidate and bully you it seems if you do they will add to your injury by Banning you from there store no wonder her husband is ringing her workplace to make sure she arrives ok he should be more concerned with her constant Lies. you have to feel sorry for the victim who i believed even gave her chocolates which she took and enjoyed what a way to repay someone”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,298 reviews