Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,289 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am customer for years and I always buy they Woman underwear Recently I purchase online the same product I bought for years flex fit knickers The same size I didn’t change the size myself when I compare the old ones with the new ones they change shape that old was Little bit more high waist and cut higher on the legs Very disappointed why do I have to change something what was good already they was perfect before perfect cut perfect material now I feel like I waste my money I can’t wear it and unfortunately I will not purchase again I totally understand the companies sometimes try new things but when something is working and it’s perfect don’t change it just make it nuance and make sure customers actually know about this change anyway very disappointed to be honest it’s not only one product many things change about Marks & Spencer shame used to be so good”

Helpful Report

Posted 2 years ago

“Absolutely shocking customer service .lack of care lack of knowledge and most of all no communication skills .my query turned into a complaint after speaking to 4 people about my query i. Lost for words and feel upset and don't want to shop there anymore that's had awful it all makes me feel after 50 years of being a customers I am not having to speak to people who carnt do there jobs .the customer service team you have in place let down all the lovely teams you have in stores shame on you for letting this happen .”

Helpful Report

Posted 2 years ago

“Bought my mother flowers for Mother’s Day, they arrived on time on Sunday morning unfortunately on opening they were half dead or dying with wilted foliage in dry packaging and box.I emailed M+S on receiving and have heard nothing, however 5 days later looking at dead flowers I felt I needed to contact them as the bouquet wasn’t cheap. In their defence the customer service was excellent however I think M+ S need to look at their suppliers as this doesn’t appear to be an isolated incident. Sadly I wouldn’t use you again.”

Helpful Report

Posted 2 years ago

“Have to say I am from the old school customer and always thought marks and Spencers training to all staff and managers was the customer is the most important person that enters there store or food hall but sorry to say clearly not in Torquay there so called flagship store the general manager commercial manager and section manager ie Mrs Thomas Mr Harris and Moxhay have not only let Marks and Spencers down but the innocent shopper who’s only crime was being kind to staff showing him good customer service skills unlike these managers yet these managers ganged up together and had him banned from there store saying giving staff card’s with money in was against there policy’s yet the staff took it and spent it and thank him for it but the way these managers spoke to this gentleman is shocking just read there reviews and yet no one from HR has explained how theses managers can get away with this shocking behaviour I would personally be ashamed if the whole of England new that’s how I spoke to a loyal customer of 20+years it’s what a 7 year old child would do putting your hands over your ears when you don’t want to here the truth I agree what three of them did was Evil and nasty but they have to live with there cruelty but have or show some remorse for what you did”

Helpful Report

Posted 2 years ago

“My son wanted to surprise me with fresh Mother’s Day flowers What I got was half dead bouquet I complained and was sent replacement flowers a few days after Mother’s Day Never mind they spoilt my sons gift to me Then have the nerve to send me not much better than the last bouquet I have always rated M & S BUT not anymore How dare you send rubbish and charge for it Yes I threw them away”

Helpful Report

Posted 2 years ago

“I have just seen the review on Torbay's M+S these Manager's should have been dismissed for the way they spoke to one of there customer's and for HR to sit back and do nothing at all only make's them as guilty as there managers its been made very clear M+S definitely do not value Loyal customer's so why should we give you are custom if i was one of these managers i would be so ashamed and deeply embarrassed for being named and shamed and for treating a customer in that way that they did but would have to say its a great store apart from the Torbay store which these manager's have destroyed i as one would definitely never shop in that store it should have been them that was Banned from the store think to say Evil and Nasty would be a under statement and being to kind to the three of them and if it is against there policy for staff to take money from a customer yet Mr Harris took £100 from this customer how corrupt is he and then to say's we can take it but must give it to charity how very confusing but all for a good cause would you not say”

Helpful Report

Posted 2 years ago

“OMG after reading the way these managers spoke to the customer they eventually Banned from there store i would like to start with Mr Harris the gentleman made a complaint about your rudeness towards him to the HR department and yet you approached him and said HR will just pay lip service with you and i feel so sorry for you the customer OMG and how proud you must be of yourself you are a disgrace Mr Harris. Then i would like to move on to the general manager Mrs Thomas you took the same customer outside the store and took him to the side of the building and said your job there was to protect your staff and the good name of your store and when the gentleman went to speak back to you you turned your back to him and put your hands over your ears and said i don't want to here what you have to say and if he made a complaint again you would stop him from shopping in your store which true to your word you did just that how the hell can you think that is the way to speak to a loyal customer even the man that collects the trolleys heard what you said and now moving on to Mrs Moxhay to ring 101 and send the police to the gentleman's home accusing him of sending you flower's being rude to the staff in store and putting a review on your's and your girlfriend's car's which was all made up Lie's what the three of you did just show's everyone that read's this just how Evil you all are and if you think this is the way to treat a customer then you definitely don't belong in Marks and Spencers you should have all been made to apologise to this gentleman and then sacked it's one of the most shocking reviews i have ever read its all over TORBAY and so it should be you must of Disliked this man so much to do what you did even HR can't explain your behaviour how upset this innocent man must be fleeing”

Helpful Report

Posted 2 years ago

“Ordered flowers 3weeks prior to Mother’s Day, with nominated delivery day. Not delivered!!! Needless to say not impressed as I had to buy more flowers to give as gift. Customer service not helpful! Will not use flower service again”

Helpful Report

Posted 2 years ago

“With the treatment I received from the management at Torquays marks Spencers CLOSE it they don’t deserve to be in a job just read there reviews it brings tears to your eyes”

Helpful Report

Posted 2 years ago

“After reading the reviews on marks Spencers Torquays flagship store how customers like myself find it so upsetting to read that a section manager Nikki could send the police to a customer’s home accusing him of thing’s that were all lies and he was completely innocent what a nasty horrible thing to do to a gentleman that had shopped there for 20 years or more is this how marks and Spencers reward there customers that store name is ruined 😡 well done Nikki”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Ordered a pair of tights off line ,paid for express delivery. Still not received the tights three weeks later and so difficult to chase the order. Won't be ordering from m & s again”

Helpful Report

Posted 2 years ago

“Bought three simple white men’s t-shirts recently. Washed and dried once and they have shrunk which tells me they are poor quality. The length has shrunk by approximately 30mm and the width by approximately 20mm. Someone at M&S is not doing a good job sourcing me materials. Won’t be going again.”

Helpful Report

Posted 2 years ago

“My experience shopping in Torquay marks Spencers just close it”

Helpful Report

Posted 2 years ago

“I have read Torquay marks Spencers reviews how do these managers get away with speaking to a customer like they did and to add insult the general manager banned him from her store saying to reward staff for excellent customer service was against her policies how evil 👿 can one be”

Helpful Report

Posted 2 years ago

“Close Torquay Food Hall or sacked the managers it’s DISGUSTING your reviews”

Helpful Report

Posted 2 years ago

“if the general manager Claire Thomas and her so called team can treat and speak to a long term customer in the way they did its more than shocking. they are the talk of Torbay in a very bad way she should have been sacked for what she did and to represent M+S in that way i am sure that wasn't part of her training what a horrible person she and her team are if that's what Marks and Spencers think of there long term customers then just close your doors and walk away if i was Claire i would be so ashamed and embarrassed that i had been named for what i am”

Helpful Report

Posted 2 years ago

“After reading Torquay Food Hall's review's its absolutely descusting the general manager Claire Thomas can take a innocent customer outside after he made a complaint against one of her management team's for his arrogant behaviour toward's him she would then take the customer outside where no one could see or here them and say to the customer my role here is to protect the good name of my store and my staff and then when the customer went to speak back Claire Thomas put her hands over her ears turned her back on the customer and said i don't want to here what you have to say what a CHAV and then she tells her staff not to engage with that customer when he comes in to the food hall or even help him and hopefully he will get the hint and shop elsewhere she has enough customer service her head to blow the head off a matchstick she should have been SACKED everybody in Torquay say how cruel she what she should have been saying is her role as manager should be to make sure the customer has the best experience possible when shopping in my store that's what you should be saying CLAIRE THOMAS and stop behaving like a CHAV”

Helpful Report

Posted 2 years ago

“Yes i have to say regarding the Desperate Dan review if you want to meet the most Nastiest Managers on this planet and Definitely the three Managers never to get involved with it starts with the General Manager Claire then the Area Manager Harris and last of all the worst of them all is Nicola who has so many Histrionic issues she shouldn't be working there the staff say even good morning from her is a LIE they say your as good as your leader which tells you everything about Thomas its very sad to say they have destroyed Torquay's Food Hall's good name and all because a customer made a complaint to the Executive team over the way Harris spoke to him and thats what Marks and Spencers call pay back;s”

Helpful Report

Posted 2 years ago

“Marks Spencers absolutely disgusting 🤢 most food retailers welcome there customers with open arms yet There section manager sends the police to a customer’s home accusing him of sending her flowers 🌸 the one’s she told her Boyfriend she won in a raffle at work yuck 🤢 yuck desperate Dan Marks and Spencers value yr customer’s if you want to keep your doors open”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,289 reviews