Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,897 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your let down was the cost and time of delivery offered.”

Helpful Report

Posted 9 years ago

Hello Linda Thank you for your feedback, It is unfortunate to hear that you were not satisfied with our delivery process. Having looked into your order i can see that due to the size of your items it had to be done through Final Mile as it was classed as "one man delivery" which basically means that the item was too large to go with our standard delivery service. This does unfortunately cost slightly more than our standard service. However as we progress and grow as a company we will ensure that we are constantly trying to improve in ways which are beneficial to our customers.In regards to the delivery timescales we do advise 4-7 working days for delivery and having looked into your account i can see that it had been 6, so unfortunately it does take to the latter stages of our estimations. However your feedback is always appreciated. Kind Regards Tyrone

Posted 9 years ago

“Ordered a table, got a confirmation e-mail, then a phone call with a three hour delivery slot. Came when it was supposed to, delivery men were fine and it assembled with no problems. Smooth transaction from beginning to end.”

Helpful Report

Posted 9 years ago

“Wool jellybean rug very stylish, plush and well crafted. Looks fabulous on wood flooring in bedroom.”

Helpful Report

Posted 9 years ago

“Really excellent delivery service, cannot think how it could be improved! Quality products sold with love!”

Helpful Report

Posted 9 years ago

“Item received well wrapped by very polite and friendly delivery drivers. Ordering simple.”

Helpful Report

Posted 9 years ago

“Efficient service, well priced. I do not particularly like purchasing items unseen but the photography and description was good. Happy with the item. Thank you.”

Helpful Report

Posted 9 years ago

Hello Andy Thank you for your feedback, it's great to see you are happy with your Kendal Rug! In regards to your concern about purchasing items unseen, this is an issue which we defiantly appreciate is a concern when purchasing furniture online. We try to ensure that our images alongside our specifications provide the most accurate depiction of our products however we will be expanding and providing a showroom for customers to view our products in the very near future, so feedback as yours is great in the sense that it helps us provide a better service for our customers.Kind Regards Tyrone

Posted 9 years ago

“I have tried twice to find out what has happened to my order to no avail communication between customer service and the buying public is very poor”

Helpful Report

Posted 9 years ago

Hello AnnMarie Thank you for your feedback, having looked into your order i can see that you have had correspondence with one of my colleagues and they are currently with this issue. He has informed that he will be contacting you later on in order to get this resolved for you. Kind Regards Tyrone

Posted 9 years ago

“The product was installed on day of delivery,unfortunately when unwrapped the bubble wrap had stuck to the towel rail in several places which was disappointing.”

Helpful Report

Posted 9 years ago

“Not much feedback from when the items were ordered to when they were delivered. A bit more communication would be nice. Good product though :)”

Helpful Report

Posted 9 years ago

Hello Adam, Thanks for your feedback, we do try to ensure that are customers are notified as much as possible throughout the ordering process so that they are kept up to date.However we will of course take your comments on board as feedback such as this is great as it culminates in us being able to provide a better service for all of our customers. As we continue to grow we are looking to improve all areas of the business so we very much appreciate your comments. It is also great to hear you enjoyed your product! Kind Regards Tyrone

Posted 9 years ago

“Good choices and very convenient to shop online.”

Helpful Report

Posted 9 years ago

“I didn't have a good experience, took 7 days for my delivery to come & then only 2 out of the 3 items came, it took another 4 days for my 3rd item to arrive. The customer service received when phoning wasn't the best & clearly they do not record/log/ note anything on systems because different call handlers didn't know what the previous one had informed me. I did however get my delivery fee back but this is not the point. Products were as pictured though.”

Helpful Report

Posted 9 years ago

Hello Kelly Thank you for your feedback, It's unfortunate to hear that you have had some issues whilst shopping with us, in regards to the delivery times we do advise 4-7 working days for delivery and your delivery has taken up to the latter end of our timescales. Sometimes if their is a large order items do get split up and unfortunately that is what has happened on this occasion.My apologies for any inconvenience this may have caused you , as we grow as a business we are constantly improving to try and provide the best service for our customers. so we will do our best to ensure that incidents such as this do not occur in future. Kind Regards Tyrone

Posted 9 years ago

“Only problem using Direct is you dont always get a true sense of the article. I bought a rug which was a much more lightweight article than l thought, however, the design and colours were just right so l kept the rug. This is the risk you take when buying direct from any retailer. All other aspects were very good and l will use the service again with no qualms”

Helpful Report

Posted 9 years ago

“Very easy, very quick no hassle. Would definitely use again.”

Helpful Report

Posted 9 years ago

“Good quality products, value for money and excellent delivery service. Would recommend Matalan Direct.”

Helpful Report

Posted 9 years ago

“Was told delivery would be on a certain day but on the morning of day was told they hadn't received item and would inform when they received it .was at work when text came to say delivering that day, had to make other arrangement for delivery.”

Helpful Report

Posted 9 years ago

Hello Roberta Thanks for your feedback, My apologies for the miscommunication given during the delivery process, our courier service provide customers with an estimated delivery day and time however sometimes they fall short and are unable to meet this. My apologies for any inconvenience caused we will do our best to ensure that this does not occur in future. kind regards Tyrone

Posted 9 years ago

“A nice quality product with a very good price made even more attractive by the offer code for an extra 10% off. I was especially impressed with your carrier DCP who arrived exactly when stated, made good communication and the driver was friendly and courteous. The only point I would critisise is the long time it took for my order to be confirmed via email, several days! it was a Bank Holiday but I would have expected a confirmation on return to work, I had to phone you to make sure my order had been received.”

Helpful Report

Posted 9 years ago

“Excellent company to deal with. Very good quality goods and a fast delivery. Highly recommended.a”

Helpful Report

Posted 9 years ago

“The delivery service and quality of the shelving was excellent. I cannot fault it. Would highly recommend Matalan.”

Helpful Report

Posted 9 years ago

“I was not very impressed at all it took 3 e mails 2 phone calls to get my item returned. Was told I would receive returns note l'st class post ready for pick up on the Monday cos hadn't got printer so on Sunday b4 pickup had to go my sons for him to do it then hv had to pay £9 return, so don't bother.”

Helpful Report

Posted 9 years ago

“Have all ways been satisfied with the price service and quality thank you Matalan five stars. L Davis.”

Helpful Report

Posted 9 years ago

Matalan is rated 3.6 based on 1,897 reviews