“Was told delivery would be on a certain day but on the morning of day was told they hadn't received item and would inform when they received it .was at work when text came to say delivering that day, had to make other arrangement for delivery.”
Hello Roberta
Thanks for your feedback,
My apologies for the miscommunication given during the delivery process, our courier service provide customers with an estimated delivery day and time however sometimes they fall short and are unable to meet this. My apologies for any inconvenience caused we will do our best to ensure that this does not occur in future.
kind regards
Tyrone
“A nice quality product with a very good price made even more attractive by the offer code for an extra 10% off. I was especially impressed with your carrier DCP who arrived exactly when stated, made good communication and the driver was friendly and courteous. The only point I would critisise is the long time it took for my order to be confirmed via email, several days! it was a Bank Holiday but I would have expected a confirmation on return to work, I had to phone you to make sure my order had been received.”
“I was not very impressed at all it took 3 e mails 2 phone calls to get my item returned. Was told I would receive returns note l'st class post ready for pick up on the Monday cos hadn't got printer so on Sunday b4 pickup had to go my sons for him to do it then hv had to pay £9 return, so don't bother.”
“Lovely quality bed! Used to replace a creaky metal bedframe and surprisingly found this bed was very sturdy and looked very elegant in my bedroom. Looks much more expensive than it was!”
“DPD delivery was shocking. The delivery was 2 boxes clearly labelled 1 of 2 & 2 of 2. When I received the email from delivery people I chose to collect from a store because I was at work so would not be home. This was confirmed by email. I then received another e mail saying I couldn't collect from store so I opted to collect from depot. When I got home that night 1 box had been delivered to my neighbour. The 2nd box was not with it. I contacted DPD and was told the other box had been delivered to store which I then had to go and collect.
Absolutely ridiculous.
I loved my tables though.”
“The chairs was beautiful and classy!but i dont know if the material will last or a chair could carry a heavy person. But over all im satisfied with it.”
“Delivery was excellent, they sent you a link and you could follow the driver which meant no waiting around for hours. The rug is great, its high quality and just finishes off the room nicely.”
“I ordered a small rug from Matalan for my hall & I am extremely pleased with it. It is quite thick & the perfect size.
Before ordering I was thinking if I don't like it I can return it, but I am definitely keeping it.”
“Delivery very poor, only use if you want a surprise rude early morning wake up call.
When the rug was first delivered it was before 7.00 am, notice of delivery time not given. Upon inspection of rug there were a number of hard black marks along the stripes.
Really not impressed being woken up at 6.36 this morning for the collection of the faulty rug, I have two school aged children whose sleep was disturbed. No notice was given by yourselves, even though I have asked on numerous occasions for a date for the collection of the faulty rug. I am extremely close to cancelling the order of the replacement and asking for a full refund due to the poor delivery service. I trust I will not get an early wake up call for this final delivery.”
Hello Sarah,
Thank you for your feedback, It is unfortunate to hear that you were contacted this early morning in regards to receiving your parcel. Our courier service aims to contact people between the hours of 9-5 and this occasion which i can only assume was an isolated incident.My apologies for this however and we have passed this information on to our couriers to ensure that this does not happen again.We value all of our customers, we appreciate the feedback and we will do our utmost to ensure you have a better experience next time you shop with us.
Kind Regards
Tyrone
“I ordered three items of furniture but only two turned up. It took a while for the third item to arrive after a mix-up between Matalan and the courier. It was annoying at the time but Matalan kept me informed which eased the 'pain'. The furniture is great and I would certainly order from them again.”
