Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,893 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,893 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a small silver grey armchair. It's lovely, just as the pic, seems well made and is comfortable too. Delivery was well organised and the 2 delivery guys were really nice. Thoroughly recommend all aspects of the service.”

Helpful Report

Posted 9 years ago

“The chairs were not as good a quality as we expected. We may have expected too much.”

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Posted 9 years ago

Hello George Thank you for your feedback, We equally only expect the highest of standards from ourselves and our suppliers. All of our products come with their own individual warranties to ensure that customers only receive the best quality.i would be happy to get one of our team to give you a call and discuss this with you as we aim to ensure that our customers only receive the highest quality produce from ourselves. Kind Regards Tyrone

Posted 9 years ago

“Fantastic addition to my baby blue kitchen. Easy to assemble, good value, easy to wipe clean, nice simple design, perfect size for three, would be a squeeze for four, great delivery service.”

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Posted 9 years ago

“Cheap , reliable and fast service”

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Posted 9 years ago

“Good value and service always get what you expect. Good quality”

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Posted 9 years ago

“Brilliant bed-so comfortable. Delivery staff very polite Would recommend shopping with Matalan”

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Posted 9 years ago

“We ordered 2 x 2-packs of the Adalie Victorian style outside sensor lights. They were the best value by far of the metal bodied (rather than plastic casing) wall lights. We are very pleased with them and have surprised everyone by telling them where they are from and how much they cost - even the electricians who installed them were impressed by the quality and price. We were contacted ahead of the delivery to let us know the day they would arrive - so good service too.”

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Posted 9 years ago

“The unit is actually very challenging to put up and I think you offer a service to help with this! E x”

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Posted 9 years ago

Hello Eliza, Thank you for your feedback. We do try to ensure that the instructions we provide are as clear and as easy possible however we do understand that sometimes certain items are slightly difficult to assemble. We are stocking more and more products which are classed as "easy assemble" which essentially means there is limited assembly on behalf of the customer which of course makes the process easier. Your feedback however for assistance in assembly will definitely be notified, as we progress and grow as a company we constantly assimilate and analyse all the feedback we get in order to improve service and our products for customers. Kind Regards Tyrone

Posted 9 years ago

“I was very pleased with the product good value for money. The email from Matalan said I could track my order but I was unable to do so.”

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Posted 9 years ago

“The only negative view I have is that the cushion covers are too big so I had to buy some new pads. Material and curtains are lovely.”

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Posted 9 years ago

Hello Jean, Thank you for your feedback. Its unfortunate to hear that your cushion covers were too big, we always advise that customers check the specifications on the bottom of the page to ensure that sizes are adequate. We do offer a 14 day return policy so that customers can return their products if they accidentally order the wrong size or the product is simply not to their taste.However it is great to hear that you are overall happy with your shopping experience with us. Kind regards Tyrone

Posted 9 years ago

“Apart from the fact the courier did not contact us before delivery the rest of the experience from buying from Matalan online went extremely well. The goods ordered was exactly as described. The packaging was excellent so no damage on the wood or glass of the tables that we purchased. Would certainly recommend Matalan Online to friends and family.”

Helpful Report

Posted 9 years ago

“I Unfortunately had a very bad experience and this has put me off of ever using matalan direct. From a happy customer who in store buys great products I was extremely let down by the dining set I received. Out of 5 peices of furniture all 5 we're recieved in a damaged state! The table had a huge dent and 3 out of 4 chairs had evidence of being dragged along the warehouse floor and the other chair had finger nail marks in the plastic which appeared to have been carried out whilst the plastic was setting. As for the no quibble return policy I didn't realise no quibble means having to submit photographic evidence of damage. Fortunately for myself I was in the position to do so but what about the customers who aren't able to provide such evidence. I feel this is very misleading statement and perhaps matalan direct needs to reword this. Whilst all the call handlers are very polite and I can't fault their telephone manner it is clear they are reading from a manuscript and unfortunately this provides no resolution or reassurance for unhappy customers. Whilst I appreciate this is a new venture for matalan quality control should be made a key goal in order to maximise profit and make loyal happy customers. The product I recieved would never of been let out on the shop floor by why should I accept it delivered to my door in such state. As the website states all queries will be returned to in a 4 hour period it took nearly two weeks to receive my money back. The courier service also needs to be reviewed as their telephone manner and service provided was poor. I am so disappointed by this whole experience and I will not be using this website again.”

Helpful Report

Posted 9 years ago

Hello Kirsty, Firstly i would like to apologise in regards to your overall experience whilst placing this order as it seems that it has not been great which is unfortunate as we set very high standards for ourselves here at Matalandirect. In regards to chairs being damaged, again i can only apologise regarding this as we ensure that we only accept the highest quality of products from our supplier and the standard is again checked at our hub. Unfortunately on this occasion it seems as though the order was unfortunately damaged during transit this is something which we of course notified our courier service about and they always try to ensure that products are delivered in a satisfactory condition. As we of course replace any item which has been received as damaged, we do need to see photographic evidence as this tells us if it is a design fault/damage and also as proof so that if their is a pattern of similarly damaged items we can take this to the courier service/supplier. In some cases, you are correct in stating that some customers maybe unable to do this so, however if they contact us stating this, we would of course still be happy to book a collection and get the item returned. Your feedback is appreciated as we are a relatively new division so we are always looking for ways to improve so information such as what you have provided is very helpful.Hopefully this hasn't put you off shopping with us as we value all of our customers. Kind regards Tyrone

Posted 9 years ago

“Very friendly staff who are very knowledgeable about the products. Joseph is one of the staff who helped me with my choice of item. Thanks Joseph”

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Posted 9 years ago

“Delivery took longer than most companies. Items were good but a few problems.”

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Posted 9 years ago

“Very pleased with my new rug which is now happily adorning my new flooring. Very competitive prices”

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Posted 9 years ago

“The item was as described is of very good quality at a reasonable price ,The delivery was on time and the guys were really nice and pleasant”

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Posted 9 years ago

“Excellent product - easy to put together and very good quality and price.”

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Posted 9 years ago

“Ordering was quick and simple.Product very nice,only improvement would be on the courier company .Took a long while for delivery .”

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Posted 9 years ago

“Very professional from start to finish, thank you.”

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Posted 9 years ago

“I think you have asked the wrong person for a review, it has all been a bit of a disaster, and frankly do not have enough time or space to give a complete story of events, let's just say I am stil waiting for the order to complete.”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,893 reviews