“I have purchased a table and four chairs from the Genevieve range. They are exactly what I wanted and I am very pleased with them. However, when they arrived the boxes were branded as Juliet table and chairs. Having googled this, I was extremely upset to find that Matalan were selling Juliet as Genevieve, but with another company online the Juliet table was £26 cheaper, and each pair of chairs £26 cheaper, meaning that I could have bought the self same set for £78 cheaper from Furniture Joy. I did bring this to the attention of Matslan Direct management, and received a telephone call, but unfortunately no price matching or compromise! The other firm mentioned do a full range of items in this range, so afe definitely worth a look!”
“Price was great, product was lovely and delivery was accommodated around the day was home. And couldn't fault the delivery guys - they were most courteous and helpful. Would certainly order from Matalan Direct again!”
“I'd been looking for some shelving that was attractive, fitted my space, was practical and within my budget for some time. Matalan's cube bookcases fulfilled all these criteria. I'm really pleased with my purchase.”
“Lovely dining table and lucky to get it in the sale good quality and easy to put together. Excellent delivery service and was kept up to date on delivery time.”
“The delivery service by Final Mile was unorganized. Pieces were missing. It was difficult to get in touch with the customer service vie e-mail. However, once the problem was logged, it was solved swiftly and professionally.”
Hello Nadine
Thank you for your feedback.
It is unfortunate to hear that you has some trouble whilst receiving your order.
Having looked into your order i can see that it was indeed a multi item order, in this case it seems that instead of waiting to send all your items together they have sent one of the items as soon as they received them from us as they were trying to get them to you as soon as possible.
However my apologies for this as it has resulted in an initial partial delivery which has left you without certain items.We appreciate this feedback and we have passed it onto our logistics team which deals with this, as it will help improve us and our courier service .
Kind Regards
Tyrone
“I bought a small silver grey armchair. It's lovely, just as the pic, seems well made and is comfortable too. Delivery was well organised and the 2 delivery guys were really nice. Thoroughly recommend all aspects of the service.”
Hello George
Thank you for your feedback,
We equally only expect the highest of standards from ourselves and our suppliers. All of our products come with their own individual warranties to ensure that customers only receive the best quality.i would be happy to get one of our team to give you a call and discuss this with you as we aim to ensure that our customers only receive the highest quality produce from ourselves.
Kind Regards
Tyrone
“Fantastic addition to my baby blue kitchen. Easy to assemble, good value, easy to wipe clean, nice simple design, perfect size for three, would be a squeeze for four, great delivery service.”
“We ordered 2 x 2-packs of the Adalie Victorian style outside sensor lights. They were the best value by far of the metal bodied (rather than plastic casing) wall lights. We are very pleased with them and have surprised everyone by telling them where they are from and how much they cost - even the electricians who installed them were impressed by the quality and price. We were contacted ahead of the delivery to let us know the day they would arrive - so good service too.”
Hello Eliza,
Thank you for your feedback.
We do try to ensure that the instructions we provide are as clear and as easy possible however we do understand that sometimes certain items are slightly difficult to assemble.
We are stocking more and more products which are classed as "easy assemble" which essentially means there is limited assembly on behalf of the customer which of course makes the process easier.
Your feedback however for assistance in assembly will definitely be notified, as we progress and grow as a company we constantly assimilate and analyse all the feedback we get in order to improve service and our products for customers.
Kind Regards
Tyrone
