Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,885 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic prompt service and excellent quality furniture at a bargain price!”

Helpful Report

Posted 9 years ago

“Quick and efficient delivery. Would recommend.”

Helpful Report

Posted 9 years ago

“Hi couple of pre drilled holes are big and caps fall out”

Helpful Report

Posted 9 years ago

“Matalan Direct have been excellent delivery was very good we ordered a nest of tables look as good or better than on the web site We would look on there web-site again when we want to purchase anything Thank You”

Helpful Report

Posted 9 years ago

“Customer service was very helpful had a replacement part delivered in two days”

Helpful Report

Posted 9 years ago

“Ordering and collection easy and smooth with good communication.”

Helpful Report

Posted 9 years ago

“Colonial floor bathroom cabinet arrived in time. Easy to assemble (and I'm a 67 year old woman!!) and I'm very pleased with it. - it looks so sweet and holds a surprising amount. Very efficient service.”

Helpful Report

Posted 9 years ago

“I was very pleased with my recent purchase and cannot fault the excellent service I received I would definitely recommend and would certainly use again”

Helpful Report

Posted 9 years ago

“Very good from start to finish The product represents good value for money it was a gift , my son loves it ,sturdy and very trendy”

Helpful Report

Posted 9 years ago

“Easy to order, prompt delivery and just as it looked in the advert. What more can you ask for!”

Helpful Report

Posted 9 years ago

“Item ordered arrived in good time.”

Helpful Report

Posted 9 years ago

“Very slow delivery. 13 days from ordering to delivery is too long in my opinion”

Helpful Report

Posted 9 years ago

“Product arrived very quickly and was of good quality”

Helpful Report

Posted 9 years ago

“I can't believe that in 2016 it takes an online business two weeks to deliver some small items from stock! Nothing else wrong with the website, the products, or the company, it's just that I've got so used to a very high level of service from other retailers and it makes your business seem very, very, slow by comparison.”

Helpful Report

Posted 9 years ago

“trying to get a delivery date was an impossible task.No problem with the product but the actual delivery is a nightmare”

Helpful Report

Posted 9 years ago

“Delivery process was slow and awkward.”

Helpful Report

Posted 9 years ago

“great price plus timed delivery”

Helpful Report

Posted 9 years ago

“The item was good value for money. Delivery is not so great. It was slow and no ability to book a time slot. It is unreasonable to expect people to be available for a whole day. I would not use the online service again because of the delivery.”

Helpful Report

Posted 9 years ago

“Excellent customer service, top form communication from order to delivery. The product was extremely high quality. Being disabled I cannot go shopping, so therefore, on-line shopping gives me some independence back. Will definitely use your service again and gain.”

Helpful Report

Posted 9 years ago

“Brilliant service and very prompt”

Helpful Report

Posted 9 years ago

Matalan is rated 3.6 based on 1,885 reviews