Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,893 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,893 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sideboard I purchased is fine. Arrangements for the delivery were extremely poor; nobody took any notice of my attempt to change the date which was just imposed on me! Then when I stated that I would not have time to unpack the item until a week later I was told over and over again that this was too bad and I still only had two days to report any damage!!! Why don't the delivery guys unpack the furniture like other companies I deal with; then I could have checked it and I would not have had all the trouble of getting rid of a huge box and packaging which I had to cut up to fit in my car!!! All in all, the furniture is good but your customer service was very poor!!!”

Helpful Report

Posted 9 years ago

“Extremely pleased with the quality of the dining table received and have already recommended to family. Your delivery service was quick and efficient - the delivery men were very pleasant and courteous too.”

Helpful Report

Posted 9 years ago

“DELIVERY OF PRODUCT WAS A SHAMBLES, I GAVE UP IN THE END & TOLD THEM NOT TO BOTHER. I NEVER RECEIVED THE PRODUCT & NOBODY FROM MATALAN DIRECT BOTHERED TO CONTACT ME TO FIND OUT WHAT THE PROBLEM WAS. AS MY BOOKS ARE WITH THE ACCOUNTANT, I DON'T KNOW WHETHER MY MONEY WAS REFUNDED, BUT I DOUBT IT.”

Helpful Report

Posted 9 years ago

“The courier service used were appalling and a let down.”

Helpful Report

Posted 9 years ago

“I bought the TV unit because I liked the style and it was described as wood. It could strictly be described as wood but plastic coated chipboard would be more accurate. That said you get what you pay for and it does the job although it isn't gorgeous . I found Matalan delivered on time and as specified, although the went a bit quiet after acknowledging the order.”

Helpful Report

Posted 9 years ago

“my purchase was as described, delivered to time expected & packaged well. Price was as with other retailers but colour I required was only available at Matalan.”

Helpful Report

Posted 9 years ago

“The box was very damaged when it arrived and in the box was 2 lots of paperwork from other items which I had not ordered and were other customers orders. I was very disappointed with the delivery service”

Helpful Report

Posted 9 years ago

“Order received was damaged and it took 5 days for Matalan to respond to my complaint, by which time the item had sold out and I cannot order a replacement.”

Helpful Report

Posted 9 years ago

“Fantastic prompt service and excellent quality furniture at a bargain price!”

Helpful Report

Posted 9 years ago

“Quick and efficient delivery. Would recommend.”

Helpful Report

Posted 9 years ago

“Hi couple of pre drilled holes are big and caps fall out”

Helpful Report

Posted 9 years ago

“Matalan Direct have been excellent delivery was very good we ordered a nest of tables look as good or better than on the web site We would look on there web-site again when we want to purchase anything Thank You”

Helpful Report

Posted 9 years ago

“Customer service was very helpful had a replacement part delivered in two days”

Helpful Report

Posted 9 years ago

“Ordering and collection easy and smooth with good communication.”

Helpful Report

Posted 9 years ago

“Colonial floor bathroom cabinet arrived in time. Easy to assemble (and I'm a 67 year old woman!!) and I'm very pleased with it. - it looks so sweet and holds a surprising amount. Very efficient service.”

Helpful Report

Posted 9 years ago

“I was very pleased with my recent purchase and cannot fault the excellent service I received I would definitely recommend and would certainly use again”

Helpful Report

Posted 9 years ago

“Very good from start to finish The product represents good value for money it was a gift , my son loves it ,sturdy and very trendy”

Helpful Report

Posted 9 years ago

“Easy to order, prompt delivery and just as it looked in the advert. What more can you ask for!”

Helpful Report

Posted 9 years ago

“Item ordered arrived in good time.”

Helpful Report

Posted 9 years ago

“Very slow delivery. 13 days from ordering to delivery is too long in my opinion”

Helpful Report

Posted 9 years ago

Matalan is rated 3.6 based on 1,893 reviews