Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,897 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd wanted a small tallboy to fit a narrow space in my bathroom for a long time. I ordered one from another firm before seeing the MatalanDirect one. The other firm badly let me down with late delivery and lack of communication. I found the Matalan one and was delighted when it arrived. Although it said 2 man assembly I did it myself without difficulty. It looks fantastic.”

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Posted 10 years ago

“Product arrived in good condition, expected the item to be dispatched quicker than it was, but received regular notifications of status once dispatched. Would use again. Product was reasonably priced too.”

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Posted 10 years ago

“I ordered 3 items which had a delivery estimate of 2 to 3 days. After 3 days I emailed customer services to find out where my goods were. Finally after 8 days my items arrived. I did not want one of the items as it was not suitable for my needs. I paid 9.99 for delivery but when I asked to return it they wanted to charge me 55.00. This is not clear on the website. I also assumed that I would be able to return any goods to my local Matalan store but instead need to deliver this to Bolton. They will only accept tracked items so I can't even take it back to Bolton myself. Which is after all only 120 miles away. My item to return is still sitting in my living room as I am now stuck for a courier over the Easter holidays. While the people in customer services are polite they did not resolve my problem. It has been an utter nightmare ordering from Matalan direct. Would never use them again. Really really poor experience and will be telling all my friends about it.”

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Posted 10 years ago

“Took two weeks to receive a rug. Lack of communication. Will not recommend service.”

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Posted 10 years ago

“Product as described and good value for money, however, after receiving acknowledgement of order did not hear anything for a week so had to chase it up. Would have been useful to know that the product had been dispatched and when to expect it.”

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Posted 10 years ago

“excellent service did click and collect, smooth as silk,my only problem was my own poor choice, product excellent but at 75yrs of age now know clocks don,t turn back, but worth the try.well done everyone.”

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Posted 10 years ago

“Highly satisfied. Would reccomend to a friend.”

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Posted 10 years ago

“Very nice delivery men and arrived when they said they would and a lovely product for the money.”

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Posted 10 years ago

“I am happy with delivery service but not with product itself.”

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Posted 10 years ago

“Very happy with everything will order again thank you.”

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Posted 10 years ago

“Bought 2 fabulous rugs - lovely colours and great quality .”

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Posted 10 years ago

“I was delighted with the service I received and would definitely use Matalan Direct again.”

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Posted 10 years ago

“swift, painless purchase”

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Posted 10 years ago

“Would have liked more of an update on status as it was 5 days after placing the order that I had to chase for a update.”

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Posted 10 years ago

“Great jute runner. Lovely quality and very good price”

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Posted 10 years ago

“vary good”

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Posted 10 years ago

“Happy with product..”

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Posted 10 years ago

“Unfortunately I'm not able to review the product as it never arrived due to the poor service of the courier service, Final Mile! I had to cancel in the end as the product still haven't been delivered after 2 weeks despite receiving emails say the product would arrive on a certain day only to then receive another to change it. Matalan need to review their courier services to prevent any further poor feedback from customers. Very disappointing.”

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Posted 10 years ago

“Probably the best service I have received on line,extremely helpful, even the delivery was so informative and to the letter. 20/10.”

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Posted 10 years ago

“Such a great bed Looks so nice Straight forward online booking”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,897 reviews