“I am very pleased with my recent order from Matalan Direct. Delivery was excellent and my product is of good quality. I would definitely order again!”
“Matalan is one of the best stores in Liverpool, good quality, nice fashion, I shoped there today nice staff very good customer service, many thanks to Tom at St John branch in liverpool.”
“MIXED EMOTIONS
I have mixed emotions when trying to write this review as the service received from ordering to delivery was nothing short of first class. The delivery company were excellent and phoned 1hr before delivery as requested as no one was living in the property after the December floods.
The items arrived extremely well packaged (cardboard boxes with corner protectors and protective plastic)
Why mixed emotions, I hear you ask?
Well if you read the small print then you have to report any damge within 48hrs, however as we were not living in the property at time of delivery and when we un-packaged the basin it was cracked. Now as I said earler the goods were extremely well packaged and I can only assume this was cracked before the packaging stage as polystyrene were on the corners and it was inside a cardboard box inside another one and no sign of damge to the packaging.
When I rang to inform them all I got was "you need to read the small print" Well I'm sorry Matalan this is not good enough and I will not be recommending you to any friends or family. Shame as the product is excellent”
“Sent this item back weeks ago never received money back rang 6 times nobody knows what they doing still waiting for a call back soon take money out of yr account thou !!!!!”
“From the time of purchase & receiving the order,there were lot of confusions.
There is still an outstanding item missing of which i am still awaiting.
You should keep intouch with your purchasers until the orders has reached its address safely. i had a lot of problems in chasing the delivery”
“Curtains arrived quite quickly & I was kept informed all the time by email, would of liked an invoice or receipt in parcel instead of delivery note, but service was very good”
Hi Julie
Thank you for your great feedback!
I've just emailed you a copy of your invoice. If you would like any further assistance please let us know.
Have a great weekend!
John
Hi Marilyn,
We’re really sorry to hear that you would not recommend us to your family and friends.
Unfortunately, we were unable to accept your return as you contacted us more than 14 days after you accepted delivery of your order.
We appreciate when you buy online an item sometimes arrives and it may not be to your taste. That’s why we give all of our customers 14 days to get in touch if they would like to send back an item for a refund or exchange. You can find details of this and more information on our returns policy in our terms and conditions on our website.
If there is anything else we can do for you please let us know.
Many thanks
John
“Never even got my product.
Matalan Direct delivery was described as prearranged delivery, I was contacted told they could bring it "tomorrow", I said I couldn't be in tomorrow could they do it the next day, on a Saturday or early or late in the day. They said we can do a week next Monday.
Is that a prearranged delivery or acceptable, how many people can get the next day off work? At a cost of £35 for delivery I should have been able to get it when I wanted, wasn't like I paid £5.
It's a shame because the product looked good at a good price and I planned to order more from them.”
