Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,893 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,893 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dining table was received very well packed and delivery was prompt. Very easy to assemble and looks very impressive. Very well made.”

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Posted 9 years ago

“Great customer service, kept informed all the way. Delivery was quick. Would definitely recommend”

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Posted 9 years ago

“From the time of purchase & receiving the order,there were lot of confusions. There is still an outstanding item missing of which i am still awaiting. You should keep intouch with your purchasers until the orders has reached its address safely. i had a lot of problems in chasing the delivery”

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Posted 9 years ago

“Curtains arrived quite quickly & I was kept informed all the time by email, would of liked an invoice or receipt in parcel instead of delivery note, but service was very good”

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Posted 9 years ago

Hi Julie Thank you for your great feedback! I've just emailed you a copy of your invoice. If you would like any further assistance please let us know. Have a great weekend! John

Posted 9 years ago

“I was kept informed from the moment my order was placed to the exact time it was delivered. Couldn't fault the service”

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Posted 9 years ago

“After our first delivery went missing, Matalan Direct sorted it quickly ans efficiently. The product is excellent quality and value for money.”

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Posted 9 years ago

“I feel the lining could be thicker, but quite pleased with them.”

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Posted 9 years ago

“Completely dissatisfied with your company and will advise all friends and family to avoid”

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Posted 9 years ago

Hi Marilyn, We’re really sorry to hear that you would not recommend us to your family and friends. Unfortunately, we were unable to accept your return as you contacted us more than 14 days after you accepted delivery of your order. We appreciate when you buy online an item sometimes arrives and it may not be to your taste. That’s why we give all of our customers 14 days to get in touch if they would like to send back an item for a refund or exchange. You can find details of this and more information on our returns policy in our terms and conditions on our website. If there is anything else we can do for you please let us know. Many thanks John

Posted 9 years ago

“Excellent value love them very good price”

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Posted 9 years ago

“I thought this toilet seat was good quality and extremely good value for money, will use Matalan direct again”

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Posted 9 years ago

“I bought two mirrors , one was damage I returned them, I pay myself for return I never will buy from you again”

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Posted 9 years ago

“Never even got my product. Matalan Direct delivery was described as prearranged delivery, I was contacted told they could bring it "tomorrow", I said I couldn't be in tomorrow could they do it the next day, on a Saturday or early or late in the day. They said we can do a week next Monday. Is that a prearranged delivery or acceptable, how many people can get the next day off work? At a cost of £35 for delivery I should have been able to get it when I wanted, wasn't like I paid £5. It's a shame because the product looked good at a good price and I planned to order more from them.”

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Posted 9 years ago

“Wrong choice, did not like the product, had to pay £9.00 to return it. Don't bother, telesales are good, but cannot change the return cost..”

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Posted 9 years ago

Hi Jennifer It’s great to hear you’re happy with the way our customer service team dealt with your query. I can see my colleague Alice has already sent you details of our returns policy. We regret that you feel this way about the collection cost. We’re always looking for ways to improve what we’re doing so I have forwarded your feedback onto our delivery team. If there is anything else we can do for you please let us know. I hope you have a great weekend! John

Posted 9 years ago

“Great value , cheaper than many other retailers like for like ! supeedy delivery , hassle free shopping , thanks”

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Posted 9 years ago

“We are extremely pleased with the goods and the level of service and would be happy to use them again.”

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Posted 9 years ago

“Was well pleased with speed of making and delivering the blind I ordered. The quality of materials and making is excellant, and match up really well with ringed curtains I also bought from you. Thank you and shall certainly use you again Mrs Pat Charles”

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Posted 9 years ago

“Exactly what I wanted but cost more than I expected.”

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Posted 9 years ago

“Very good online experience, found exactly what I was looking for, very good price. Excellent service, easy online transaction. Thank you. Best regards S.Lucas”

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Posted 9 years ago

“Excellent service and quality. Love our new bed”

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Posted 9 years ago

“Holds nice clothes however don't like having to use a Matalan card 2047”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,893 reviews