“Ordered a toilet which arrived as promised. Unfortunately, the item did not match the style of my bathroom and had to be returned. No fault of Matalan and they processed the returm promptly, efficiently and with a courteous, helpful attitude. Refund arrived in my account the day after the toilet was collected. Well done, Matalan. Also. well done to the delivery company, Final Mile - kept me informed of delivery and collection times. Great service all round. :)”
“took over three weeks for it to be delivered
under able to connect to link on email to comfirm delivery date so missed the first one
after 4 phones finally got a delivery date
would think twice about another order as it cost £43 for delivery and it took 3 weels to come
Alan Masser”
“i think the delivery charge of £16.99 is exorbitant and that alone means that I will not be purchasing anything from Catalan again.
The drawer unit was OK in that it fitted the gap we had BUT we had great difficulty in getting the screw out of one of the handles and one of the drawers would nt close properly so we had to a bit of adjustment there.
Overall i'm not using Catalan again”
“Slightly dubious about buying from Matalan, but research showed that the product was the exact same one available under different names and descriptions on various other websites.
Items turned up quickly, as described and at a price somewhere around 25% less than the next best price I could find!”
“I ordered a bathroom floor cabinet which was to be delivered by standard delivery. On the day of delivery I received an e-mail stating item was placed on wrong van and they would be in contact to arrange an alternate date. No-one contacted me to rearrange a new date so after a two day wait I contacted the Matalan and the delivery co. to find out when I would rec. my item. I was given a date on the following week and was told I would rec a phone call the day before to confirm delivery and that they would ask the delivery co. to contact me on the day to let me know when to expect the item. I only received a text on the evening before and a text on the morning of delivery stating that they could not give me an approx. delivery time. After waiting in for the whole day I phoned the courier to see where my order was at it was by now 5.00pm they informed me that my delivery slot was between 4-7 pm and that they would give me a call nearer the expected arrival. My item was eventually delivered around 6.15pm. Can't say am impressed by the service but am happy with the item ordered.”
“Ordered a vanity unit with basin and monoblock tap. Items were delivered promptly. Everything well packaged so no worries about transportation damage. The unit and sink are now fitted in my bathroom and look so stylish. I have no regrets at all about buying this and likewise no hesitation to recommend buying from Matalan Direct. I would certainly buy from this company again.”
“Been searching for a LED mirrored cabinet which is stylish but not expensive so I was so happy when I came across Matalan website. The cabinet is just perfect which is now well in placed in our bathroom. Beautifully made inside and out. Very pleased!”
“the cabinet was really well packed and arrived in perfect condition and went up on
the wall in no time ,Really pleased with quality of item will be using matalan direct
again in the future”
