Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,897 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice to actually receive the purchased item exactly as described and on time. This valve had no joints so there can be no unseen leaks behind the wall that cause so much damage. I thought Matalan only sold clothes but am impressed by the service.”

Helpful Report

Posted 10 years ago

“Despite my order placed in November, I STILL HAVENT GOT MY BLIND. So fed up spoke to Anthony at Matalan as I also had had two different sub contract companies doing delivery contact me by email but not delivering the goods. I have had 3 messages saying confirm delivery, but they still dont turn up then another message today asking me to confirm and postcode. It is like they are terrified to deliver in case I'm out. They all know I said it is ok to leave with neighbour as I am not b_ _ _ _ y waiting in any more wasting my time. Absolutely hopeless. Ive given up.”

Helpful Report

Posted 10 years ago

Hi Melanie, I’m sorry to hear that you have experienced this. On investigating this issue, I can see that an invalid contact number was entered during checkout, therefore the only contact number that we had on file for you was ‘00000000000.’ Consequently, our courier service could not contact you to confirm a delivery date. A delivery date was first issued to you via email and within our delivery timescales. As this date was not confirmed by yourself, our courier service tried to call you to confirm this, but they were unable to get in touch. Our courier service cannot deliver an order until the deliver date is confirmed and the customer is happy with this. A valid phone number has now been added to your account as per your correspondence with Anthony and I can see that a new delivery date has now been issued for tomorrow, Friday 18th December. I apologise once again for any inconvenience that was caused by this Melanie. If you would like to discuss this further, please don’t hesitate to contact me on 0333 344 3177. Kind regards, Alice

Posted 10 years ago

“I have already recommended them based on price, quality and service”

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Posted 10 years ago

“Excellent service, packaged really well. Lovely bathroom cabinet, excellent value for money”

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Posted 10 years ago

“Great service”

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Posted 10 years ago

“goods did not arrive on time scheduled, which then made me late for work and I had to ask a neighbour to look out for the delivery as we had no way to contact anyone, and Matalan did not even reply to our e-mail, still haven't, therefore, no l would not recommend.”

Helpful Report

Posted 10 years ago

“Although beautifully packed, upon removing my bath panel I noticed that there was a piece missing on the edge where, presumably it had been dropped. After sealing the fault to hopefully stop it swelling in the moistness of the bathroom, this was disguised beneath the lip of the bath, hence no need to return the panel.”

Helpful Report

Posted 10 years ago

Hi Claire, I’m really sorry to hear that the bath panel arrived damaged. We strive to deliver all of our orders in perfect condition, however on this occasion that was not the case and for that I sincerely apologise. On the rare occasion that a customer does receive a damaged product we would almost always offer a replacement to be arranged at no additional charge. I am pleased to here that the issue hasn’t caused you any more inconvenience and that you’re now able to enjoy your bathroom once again. Should you wish to discuss this issue further then please do not delay in contacting myself or colleagues on 03333443177 (8am - 6pm Monday to Friday or email us at hello@matalandirect.com Many thanks, Danan

Posted 10 years ago

“Cannot fault the service I received from order to delivery , very good product”

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Posted 10 years ago

“Fantastic quality great service from start to finish would buy from again very inpressed. Was keep informed at all times with order and delivery arrived on time stated very happy customer thank you”

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Posted 10 years ago

“I ordered a metal venetian blind for my study and was so pleased with it I ordered another two blinds for other rooms. They look lovely, are very well made and easy to fit. The colours are gorgeous too. Delivery was slightly late but was informed on the day of approximate time of delivery. Will use Matalan Direct again.”

Helpful Report

Posted 10 years ago

“I can only say how poor their customer service is! The website promises delivery in 2-4 days I had to wait 15 days The day of delivery came and the guys who delivered were fine but they arrived 2 hours after promised delivery time! Two items were wrong and when I phoned they made me pay up front to get the new item delivered and I have to wait until they collect the items before I get a refund! The customer service is the worst I have ever experienced! Let hope the bathroom suite lives up to expectations!”

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Posted 10 years ago

“Delivery was brilliant. They kept me constantly up to date.”

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Posted 10 years ago

“Excellent service and packaging”

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Posted 10 years ago

“Excellent service. Great communication throughout. Delivery service best I've had. Driver actually called on delivery day when he was 20 minutes away. Very friendly.”

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Posted 10 years ago

“We are very happy with the quality of the product. Care needs to be taken to ensure that the drawers are closed otherwise they reopen.”

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Posted 10 years ago

“Excellent quality items.We had been looking for high gloss units and these are fantastic and the price was good.Delivery was superb.We were informed with status of delivery and was delivered exactly as we had been informed.”

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Posted 10 years ago

“luxury item that's good quality and arrived quickly with delivery service notifying me of package.”

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Posted 10 years ago

“Item as description well packaged. Delivered on time even with change of address on the day.”

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Posted 10 years ago

“Great site with a range of products at competitive prices. Ordering and delivery were easy and efficient”

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Posted 10 years ago

“Great price, great contact, arrived bang on time. I could not ask for better. Cheers”

Helpful Report

Posted 10 years ago

Matalan is rated 3.6 based on 1,897 reviews