“Excellent service, communication brilliant (which is rare nowadays ) delivery on time, also great to have personal call to arrange delivery time. Perfect transaction. Will definitely use and recommend again.”
“The product was ok but there was no way to attach the sink to the vanity unit, the sink just has to sit on top of the cupboard. The plug hole part has 2 holes instead of a pipe to attach to the overflow which means that water builds up & because the plughole attachment isnt watertight, water leaks from the joint. We had to use a whole lot of sealant in order to get this sink functional & water tight.”
Hi Karen
Thank you for your review. I’m really sorry to hear you had trouble with the installation of the Essentials Minimalist Ebony Compact Floor Standing Unit. I’ve checked our records and we haven’t had any reports of leaking for this product before.
If you do experience any further issues with the unit and basin please contact our customer service team as the problem may be covered by the product’s 5 year guarantee.
You can contact us on 0333 344 3177 lines are open 8am - 6pm Monday to Friday or alternatively you can email us at hello@matalandirect.com.
Once again I’m sorry for any inconvenience caused and hope you shop with us again.
Have a great weekend!
John
“This sink seems to be of good quality, and great compact modern design - it fits in really well in our small cloakroom, and great to have the storage underneath.”
“Very pleased with the matress, but what brought me to your website was te 2-4 day delivery of the matress, it then took 2 weeks to arrive which meant I had to take a further day off work. I asked why it the timeline wasn't met and was told via email, that it was only a guide line and not definite. My option would be not to state this if you can't meet the time frame, this was the only reason I went to your website and picked a matress that could be delivered in time with me being off work”
Hi Derek
Thank you for your feedback. We’re so sorry your delivery is taking longer than you expected. We appreciate when your taking on a big project like a bathroom it’s important everything runs to schedule. We’ve looked into this for you and the delay is the due to the availability of drivers in your area. We’re looking into how to improve deliveries to your area and are hopeful we will have this resolved in the near future.
Your delivery has now been routed for Wednesday 11th of November with our two man delivery service. If this date is convenient for you please respond to the couriers email to confirm or decline for an alternative delivery date.
The couriers we use will bring your order into a room of your choice and unpack the items if asked.
If you have any further queries please contact us on 0333 344 3177 lines are open 8am to 6pm Monday to Friday or send us an email at hello@matalandirect.com
Once again we’re truly sorry for any inconvenience caused and thank you for you patience.
Kind Regards
John
“Bedrom furniture arrived after 12 days when it should of been 2-4.it arrived in damaged packaging,lucky the furniture was not damaged,quality of furniture ok but not worth the money.wont use matalan direct again.”
Hi Russ,
Thanks for your feedback.
I’m really sorry that you were expecting a sooner delivery date. We aim to deliver all our orders within 2-4 working days from the date that you receive your despatch confirmation email, however I’m sorry if your order arrived later than you’d hoped.
We always ask that customers contact us if they’re not 100% happy with their items so that we can discuss alternative options or arrange a replacement or a full refund, given that the item(s) is unused and in its original packaging.
I apologise profusely for any inconvenience caused by this. If you would like to discuss alternative options for your products, please contact us on 0333 344 3177.
Kind regards,
Alice
“Excellent service from placing my order to being delivered to my door.
Delivery man phoned to tell me what time he would deliver my goods
He was bang on time.”
“After having such a disappointment from another company's product we decided to purchase our sink from MAtalan Direct we were delighted with the purchase and wished we had purchased the whole bathroom suite in the beginning from Matalan Direct”
“I am very happy with the corner sink unit that I purchsed. The quality is good and fits very well into my downstairs cloakroom. The delivery date was longer than I expected although in my case it wasn't a problem. Overall a good service.”
“items arrived when stated and delivery driver phoned when on his way. two men kindly unloaded the furniture and placed it in a suitable area, items were as stated on the website, photos were a true likeness”
