“Brilliant for the money, it was delivered when they said it would be, easy to put together and install (usual niggling leaks that require some fiddling to stop, but I have found this with most toilets). Overall no complaints.”
“I have order all my bathroom ware for our three bathrooms.
Quick deliver time and time via email.
Returns really really brilliant customer care. very helpful and effective. Exchange no issues I would recommend this company as I am very fussy and also like a bargain.”
“Although the picture on the website was shocking and not at all anything like the product i was buying, luckily i had seen this product in a shop previously. I would never have bought it based on the photos on-line on Matalan direct. What i can say though is that after a google search, it lead me to this website, where i found this product, not only available to buy, but it was also half price! I wasn't aware of Matalan direct selling these sort of things before!
So after checking the product numbers to make sure it is what i wanted, i ordered it, with no issues, waited for it to arrive and although given a time slot of 9-12, it turned up at 12.15.....besides this it arrived as promised and packaged well and looks amazing up on the wall.
I would definitely buy from Matalan direct again, but i think their product descriptions / photos could do with improving, although others seemed to be better than what i was buying, but thanks to google i got myself what i wanted and at half price!
So far all the people that have seen my all singing all dancing bathroom mirror are in awe and want one for themselves!
Many thanks!”
Hi Sharon,
Thank you for your valuable feedback.
We have listened to your comments and added a further photo of the item to the product page. This is a lifestyle shot and we feel this better represents the product, so thank you for bringing this to light!
We’re glad that you were able to find us Sharon! We’re an online-only, sister company to Matalan, specialising in home furnishings and we deliver direct to your door.
I’m happy that you were able to snap up that bargain too! We check all our prices daily to ensure that we are always offer the best possible prices to our customers.
With regards to delivery, I’m sorry that your order arrived 15 mins over the allocated time slo. We will take this up with our couriers to try and improve this.
All in all though, I’m glad that you’re singing and dancing about the experience Sharon! If you need anything else from us in future, feel free to get in touch.
Kind regards,
Alice
“The only problem is that the razor socket is inside the cupboard. I use this for an electric toothbrush so it is difficult to shut the door when it is on charge.”
“After requesting what I thought would be FREE samples of blinds, I then had the inconvenience of visiting my local Royal Mail delivery office to pay an administration fee and underpaid postage on the samples.”
Hi Sarah
As per my email and voicemail we're really sorry about the inconvenience caused by the incorrect postage on your blind samples.
We recently set up our blind sample service to allow customers to get a real sense of the materials we use prior to purchasing a blind from us. Based on your feedback we will ensure this issue postage doesn't occur again.
If there is anything else we can help you with please contact us customer service team on 0333 344 3177 lines are open Monday to Friday between 9am and 5:30pm alternatively you can email us at hello@matalandirect.com.
Many thanks
John
“The quality and design of the products is excellent. Although the cabinet is extremely heavy. I would like to see what else I can buy from this bathroom range. It all arrived on time and in tact.”
“The product is really good and very good value. The delivery men were helpful and pleasant. However the actual process for delivery is poor. Although I should have been able to track it there was no link to where I could login to be able to do so. I received a text to say it would be with me shortly (very ambiguous) so I rang only to be told it would be a few more days. I left instructions on how to find our house explaining that the sat nav would take them elsewhere. The delivery men didn't get them. I explained that I worked in a secure area and couldn't use my mobile (the only number I could give you on your website) - again that wasn't passed on. The delivery people had been trying to phone me all day to say that they would be delivering it a day early. Luckily I arrived home just after they arrived. Your web site led me to believe that I could book a 2 hour slot but that didn't happen. When I phoned I was given a site to log onto to track the delivery but it wasn't the right one. So all in all, a good product, helpful and cheerful delivery men but backed up by an extremely poor delivery process.”
“Very old fashioned and restrictive delivery and returns process - have to sit in and wait all day! Should be able to use Matalan stores as a 'click and collect' for smaller items such as toilet seats!”
Hi Jenna,
Thanks for taking the time to leave your feedback.
We provide all our customers with a 90 days returns policy to return items. Within this timeframe, customers can return their items for a full refund, given that they’re unused and in their original packaging. If an item is unsuitable, we arrange for one of our couriers to come along to the customer's address on a convenient day and collect the item.
I can see that you have spoken to one of my colleagues today, who has booked in a collection for you to take place tomorrow via our DPD collection service. DPD will contact you to confirm this and they will also send an SMS message tomorrow morning containing a 1-hour time slot for collection, to avoid interrupting your day.
Please don’t hesitate to contact us if there’s anything else we can do for you.
Kind regards,
Alice
