Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,897 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After the initial hick up of two missing parts within the bath shower screen box, which was resolved by Matalan by instructing the supplier to pick the old delivery and supply a new one. All went well at the end and the product is good for the price we paid.”

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Posted 10 years ago

“Ordered the bathroom drawers and matching laundry basket unit. They look lovely. However the drawers are quite shallow and the laundry basket holds so little that it is really only suitable for a single person. I will have to purchase another basket.There are only two of us and I do 4 -5 washloads a week”

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Posted 10 years ago

Hi Penelope Thank you for your feedback about the Alaska Laundry Basket. We do offer a free 90 returns policy so if the laundry basket is still in the condition it was delivered in and you have the original packaging our couriers can come and collect this for you. If you would like us to arrange this please contact our customer service team by email at hello@matalandirect.com alternatively you can call us on 0333 344 3177. If there is anything else we can do for you please let us know. Many thanks John

Posted 10 years ago

“The bathroom toilet and washbasin built in units were of a very high standard, the gloss finish was excellent. Ready assembled cupboards were an added bonus.Top products!”

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Posted 10 years ago

“Good service arrived when requested, have not fitted shower mixer yet, but it looks good”

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Posted 10 years ago

“The bath we ordered arrived with two men who had problems finding our home. Strange as every one else finds it easy. They were in a rush. So we were cleft to unpack the bath etc. The photo on line shows taps End of bath but there are no holes drilled in bath we have. Missing screws. Lucky we can use ones from old bath. Maybe the assembly crew had a bad day. The taps we ordered are fine. No instructions on how panels are installed husband has worked out glue is needed. We did look in another well known store to see how it was assembled. So hopefully we will be sorted in a few days time.”

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Posted 10 years ago

Hi Pauline, Thank you for your feedback. I’m so sorry to hear that you've had this experience. As you have acknowledged, this isn’t the normal level of delivery service that we provide to our customers, however I cannot apologise enough for this. The Select Cove Shower Bath Pack is not pre-drilled, as we do not know what type of taps the customer is fitting to the bath. Unfortunately, the screws for this item are not available as a spare part but we can certainly arrange to replace the unit for you at no extra cost. Please get in touch with us if you’d like to discuss this further. Kind regards, Alice

Posted 10 years ago

“The goods were the cheapest I could find. The shower looks fab but there is a small split in one of the seals so shall be ringing for a replacement. Delivery was a bit hit and miss though, no contact from the currier so had to keep ringing, they said the left voice mails for me, but there wasn't anything on my phone! Did not receive confirmation email or ring me the night before or an hour before delivery as promised. My slot was 10 till 1 pm. Delivery arrived at 1.20 so was anxious. However I would use site again as it did arrive in the end”

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Posted 10 years ago

“Product nicer than it looks on the website so very happy. Delivery a bit chaotic couldn't track it,so e mailed for a date, came a day early!? But delivery guys great even offered to take the packaging away!”

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Posted 10 years ago

“everything was excellent from start to finish. Cannot fault the service provided and the communication was superb. Highly recommended. How a business should be run - seems to be getting more and more unusual these days.”

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Posted 10 years ago

“Ordered a Disabled Toilet pack from this company it arrived as promised in first class order and would fully recommend this company to anybody”

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Posted 10 years ago

“wonderful service and the products were of such a high quality, for the price we are extreamly happy all the way round. the Delivery guys were also amazing.”

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Posted 10 years ago

“Website was easy to use and to order from. Appreciated the good comms afterwards from acceptance of order right up to delivery date and time slot. This was my second order from you and I would come back again. Thank you.”

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Posted 10 years ago

“spot on service im sure to use matalan direct in the future”

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Posted 10 years ago

“Speedy delivery, excellent quality goods and over all a good experience. Would definitely shop with Matalan again.”

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Posted 10 years ago

“Good services will use and recommend again”

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Posted 10 years ago

“Brilliant service. Brilliant delivery. Friendly guys and very helpful . will definetly be using matalan again.”

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Posted 10 years ago

“Extremely pleased with the service received. Quality of products is excellent. Telephone call to advise of delivery which arrived at 6.40 am as promised. Delivery men polite and very helpful.”

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Posted 10 years ago

“Fantastic service. Great price and value for money. Delivered within a week when they said could be 10 days. Delivery men were great. Can't fault this service would highly recommend over vic plumb and such like any day ?”

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Posted 10 years ago

“good product would purchase from this range again”

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Posted 10 years ago

“I ordered a tall gloss white bathroom cupboard ... It came assembled which was a major bonus ???? and the quality of the product is 10/10”

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Posted 10 years ago

“Very attractive sink taps”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,897 reviews