“I ordered a bathroom basin tap and thermostatic shower valve. although these items have yet to be fitted I cannot fault the service between Matalan and DPD delivery. excellent all round will use again in the future.”
“Delivery of product was great, it was on time. The packaging of the product was really good. The item looks really good now it's all fitted in. No problems at all. Thanks Atalanta.”
“800 wide basin and unit under. Hard to locate, great quality for the money. Very good in fact. Outstanding value for money and I fit bathrooms for a living so was dubious at first not knowing if the quality would be there , but great delivery and communication and great value for money . Faultless which is a first. Would use again and hope to say the same again”
“Much better choice than I was expecting and the best delivery I've every experienced - it was quick and easy to change the date and they give a one hour delivery window. Very impressed.”
“We ordered by phone, then waited 2 weeks for delivery, which was twice as long as we were quoted, then when the order eventually. arrived, the bathroom counter top sink was not the size we ordered, and if that wasn't bad enough, the sink size was completely different to the sizes printed on the box it was in. So after two weeks we still have no sink because it has to be returned. We will never buy from Matalan Direct again, we are so dissapointed”
Hi Shelia,
I’m very sorry to hear that you’ve had this experience with us.
Our delivery timeframes have recently been updated to better represent the delivery timescales for our customers. We now provide specific delivery timeframes for each product which can be viewed on the product pages. We feel that these improvements better manage our customer expectations which will avoid situations such as this for future shoppers. I can see that these amendments were applied after you placed your order and for that, I apologise profusely for the miscommunication. We have refunded your delivery charge to you as a goodwill gesture.
We always aim to give the most accurate product information possible on our website and on our supplier’s packaging. On further investigation with you, I can see that there is some conflicting measurements provided, I’m really sorry about this. I have also confirmed the correct measurements with our supplier and I have now passed this information onto our content team who will be amending these details as a matter of urgency. A collection has already been raised with our courier service HDL, who will be in contact with you within 24 hours to arrange a suitable collection date and time window that is convenient for you.
We are always happy to find alternative products and explore new options with customers if they are not completely satisfied with their items. If you could kindly provide the measurements required for your sink, we will gladly search for a new sink for you. If you would like to discuss this further, please contact us on 0333 344 3177.
Once again, I apologise for any inconvenience that has been caused by this.
Kind regards,
Alice
“Extremely surprised at the quality of the products, especially for the price, even the builders installing were 'very impressed'. Delivery was swift and contact on the day of a time slot saves waiting around”
