Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,900 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent item and value for money. Great communication from Matalan and courier throughout.”

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Posted 10 years ago

“Item arrived in good time and in good condition. Decent item for the money and would shop again at Matalan direct”

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Posted 10 years ago

“QUICK AND KEPT INFORMED ALL THE WAY”

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Posted 10 years ago

“I ordered a bathroom basin tap and thermostatic shower valve. although these items have yet to be fitted I cannot fault the service between Matalan and DPD delivery. excellent all round will use again in the future.”

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Posted 10 years ago

“Delivery of product was great, it was on time. The packaging of the product was really good. The item looks really good now it's all fitted in. No problems at all. Thanks Atalanta.”

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Posted 10 years ago

“Quick and easy web site, easy to place an order, delivery in time both delivery men polite and quick. Thank you”

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Posted 10 years ago

“Excellent faulty product delivered at first but very quickly replaced , thank you.”

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Posted 10 years ago

“800 wide basin and unit under. Hard to locate, great quality for the money. Very good in fact. Outstanding value for money and I fit bathrooms for a living so was dubious at first not knowing if the quality would be there , but great delivery and communication and great value for money . Faultless which is a first. Would use again and hope to say the same again”

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Posted 10 years ago

“Ok Thanks”

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Posted 10 years ago

“Product was pack excellent and very good delivery service Would recommend to friends and family Thank you”

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Posted 10 years ago

“Excellent product”

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Posted 10 years ago

“Very happy with my purchase. Exactly what I have been looking for, plus it was half price. Thank you for the prompt deuvery”

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Posted 10 years ago

“I was extremely pleased with the bath panel, easy to fix to the bath. Had to cut it but no problem. Would recommend it to anybody.”

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Posted 10 years ago

“Great choice at great prices. Fast delivery.”

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Posted 10 years ago

“Much better choice than I was expecting and the best delivery I've every experienced - it was quick and easy to change the date and they give a one hour delivery window. Very impressed.”

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Posted 10 years ago

“We ordered by phone, then waited 2 weeks for delivery, which was twice as long as we were quoted, then when the order eventually. arrived, the bathroom counter top sink was not the size we ordered, and if that wasn't bad enough, the sink size was completely different to the sizes printed on the box it was in. So after two weeks we still have no sink because it has to be returned. We will never buy from Matalan Direct again, we are so dissapointed”

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Posted 10 years ago

Hi Shelia, I’m very sorry to hear that you’ve had this experience with us. Our delivery timeframes have recently been updated to better represent the delivery timescales for our customers. We now provide specific delivery timeframes for each product which can be viewed on the product pages. We feel that these improvements better manage our customer expectations which will avoid situations such as this for future shoppers. I can see that these amendments were applied after you placed your order and for that, I apologise profusely for the miscommunication. We have refunded your delivery charge to you as a goodwill gesture. We always aim to give the most accurate product information possible on our website and on our supplier’s packaging. On further investigation with you, I can see that there is some conflicting measurements provided, I’m really sorry about this. I have also confirmed the correct measurements with our supplier and I have now passed this information onto our content team who will be amending these details as a matter of urgency. A collection has already been raised with our courier service HDL, who will be in contact with you within 24 hours to arrange a suitable collection date and time window that is convenient for you. We are always happy to find alternative products and explore new options with customers if they are not completely satisfied with their items. If you could kindly provide the measurements required for your sink, we will gladly search for a new sink for you. If you would like to discuss this further, please contact us on 0333 344 3177. Once again, I apologise for any inconvenience that has been caused by this. Kind regards, Alice

Posted 10 years ago

“My only complaint is the delivery company kept on changing the delivery dates.”

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Posted 10 years ago

“Extremely surprised at the quality of the products, especially for the price, even the builders installing were 'very impressed'. Delivery was swift and contact on the day of a time slot saves waiting around”

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Posted 10 years ago

“This item is very good quality and does the job it is supposed to do. Th Company was very helpful when I was selecting the right item”

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Posted 10 years ago

“it took to long for the shower bar to be delivered”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,900 reviews