“Ordered a bathroom set as it was the prettiest one I had seen. I did not expect it to be the great quality that it is. Easy to order, great delivery service (I could follow my package on line) and looks great in my new bathroom. Thank you Matalan”
“I WOULD CERTAINLY USE MATALAN DIRECT AGAIN. I HAD A SLIGHT PROBLEM WITH MY ORDER BUT IT WAS SORTED OUT EFFICIENTLY AND COURTEOUSLY, EXCELLENT CUSTOMER SERVICE.”
“A toilet cistern. It was cheap. It looked cheap and plasticky. But it doesn't leak. And it flushes. Either big flush or little flush. Its concealed behind the toilet. So it doesn't need to make a fashion statement. So all good.”
“Very good quality and price purchased thermostatic bath taps, arrived on time have passed details of your company to a plumber friend who was very impressed with the quality and value . 10/10
Thanks will definitely use you again”
“I did not order from bathrooms but bedroom wardrobes and cabinet.
The service was good, delivery as promised, the people who delivered the goods were helpful.
All in all a good service and I did recommend Matalan Direct to friends.”
“A toilet cistern. It was cheap. It looked cheap and plasticky. But it doesn't leak. And it flushes. Either big flush or little flush. Its concealed behind the toilet. So it doesn't need to make a fashion statement. So all good.”
“product is fine ,after the first two were of poor finish quality. delivery is awful , courier company used is very slow to deliver. financial reasons I presume ,but very poor service”
Hi Kenny,
Thank you for your feedback.
I’m sorry to see that your Alaska cupboard arrived in less than the perfect condition we strive for. We're currently looking into adding further checks of our products in addition to those already in place.
We aim to deliver all our products within 2-4 working days after the receipt of the despatch confirmation email.
We offer a two-man delivery service on our larger orders. In these cases, the logistics team contact you to arrange a suitable delivery date and time window that is convenient for you. Also included in this service, the delivery team contact you an hour before delivery so that you can expect their arrival, they unpack the item(s) in a room of your choice and they take the packaging away for you.
I’m sorry for any inconvenience caused here and thank you for your patience.
If you would like to discuss this further, please contact us on 0333 344 3177.
Kind regards,
Alice
“Product was advertised well at a good price and queries were dealt with promptly by Email. Delivery was made within a week and this was a fairly bulky and weighty object. Delivery men were very helpful. I would recommend this company for to anyone for their service.
The hardest part was finding a reliable plumber to fit it among the local tradesmen but success prevailed in the end.”
“Its a shame because I am very pleased with the goods but the delivery was rubbish. They only deliver to my area once a week. They rang me Thursday for a delivery the following Monday, which was too short notice for me so I had to wait a further week.......not good at all.”
“I bought an Electric-Only Heated Towel Rail - 700 x 500 (online from their web page) from Matalan Direct. I was told when to expect the item which was delivered on time. Pleased with the price, the packing, the look and operation of the item. Easy to DIY fit just requiring four holes and plugs in the wall. The plastic mounts look ok. Just wonder how they respond to heat over time.”
