Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,885 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a while to come but good value for money”

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Posted 9 years ago

“We bought a large rug for our living room and we love it! Having bought and returned two rugs from other companies that just didn't meet our requirements which involved inconvenient collections and returns and disgruntled retail assistants, we were absolutely thrilled with Matalan Direct - the selection of good available was great, the ordering process easy, the delivery on time and as promised and the rug looks amazing! Thank you Matalan!”

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Posted 9 years ago

“The item was very good value.”

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Posted 9 years ago

“Perfect delivery. They called me before as I requested. Fairly easy to assemble”

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Posted 9 years ago

“They look great in our lounge, thank you.”

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Posted 9 years ago

“I am very pleased with my recent order from Matalan Direct. Delivery was excellent and my product is of good quality. I would definitely order again!”

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Posted 9 years ago

“I was very please with my order. I just got somebody to put them together so will start using them at weekend. Very comfy & warm looking”

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Posted 9 years ago

“Great service, prompt and efficient!!”

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Posted 9 years ago

“Good service. Good communication.”

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Posted 9 years ago

“Matalan is one of the best stores in Liverpool, good quality, nice fashion, I shoped there today nice staff very good customer service, many thanks to Tom at St John branch in liverpool.”

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Posted 9 years ago

“MIXED EMOTIONS I have mixed emotions when trying to write this review as the service received from ordering to delivery was nothing short of first class. The delivery company were excellent and phoned 1hr before delivery as requested as no one was living in the property after the December floods. The items arrived extremely well packaged (cardboard boxes with corner protectors and protective plastic) Why mixed emotions, I hear you ask? Well if you read the small print then you have to report any damge within 48hrs, however as we were not living in the property at time of delivery and when we un-packaged the basin it was cracked. Now as I said earler the goods were extremely well packaged and I can only assume this was cracked before the packaging stage as polystyrene were on the corners and it was inside a cardboard box inside another one and no sign of damge to the packaging. When I rang to inform them all I got was "you need to read the small print" Well I'm sorry Matalan this is not good enough and I will not be recommending you to any friends or family. Shame as the product is excellent”

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Posted 9 years ago

“Sent this item back weeks ago never received money back rang 6 times nobody knows what they doing still waiting for a call back soon take money out of yr account thou !!!!!”

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Posted 9 years ago

“The dining table was received very well packed and delivery was prompt. Very easy to assemble and looks very impressive. Very well made.”

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Posted 9 years ago

“Great customer service, kept informed all the way. Delivery was quick. Would definitely recommend”

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Posted 9 years ago

“From the time of purchase & receiving the order,there were lot of confusions. There is still an outstanding item missing of which i am still awaiting. You should keep intouch with your purchasers until the orders has reached its address safely. i had a lot of problems in chasing the delivery”

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Posted 9 years ago

“Curtains arrived quite quickly & I was kept informed all the time by email, would of liked an invoice or receipt in parcel instead of delivery note, but service was very good”

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Posted 9 years ago

Hi Julie Thank you for your great feedback! I've just emailed you a copy of your invoice. If you would like any further assistance please let us know. Have a great weekend! John

Posted 9 years ago

“I was kept informed from the moment my order was placed to the exact time it was delivered. Couldn't fault the service”

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Posted 9 years ago

“After our first delivery went missing, Matalan Direct sorted it quickly ans efficiently. The product is excellent quality and value for money.”

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Posted 9 years ago

“I feel the lining could be thicker, but quite pleased with them.”

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Posted 9 years ago

“Completely dissatisfied with your company and will advise all friends and family to avoid”

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Posted 9 years ago

Hi Marilyn, We’re really sorry to hear that you would not recommend us to your family and friends. Unfortunately, we were unable to accept your return as you contacted us more than 14 days after you accepted delivery of your order. We appreciate when you buy online an item sometimes arrives and it may not be to your taste. That’s why we give all of our customers 14 days to get in touch if they would like to send back an item for a refund or exchange. You can find details of this and more information on our returns policy in our terms and conditions on our website. If there is anything else we can do for you please let us know. Many thanks John

Posted 9 years ago

Matalan is rated 3.6 based on 1,885 reviews