Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,897 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very pleased with the rug that I ordered, it's much better quality than I expected for the price! I was promised delivery in 2 to 5 days but in fact in was 10 days which was a bit disappointing. I would use Matalan Direct again.”

Helpful Report

Posted 10 years ago

“I had to send my item back as it was not what I order and I was charged £9 you send it back in will never order from you again .it does not say you charge that much you send item back”

Helpful Report

Posted 10 years ago

“Extremely pleased with service , quality of mat and value for money. Ideal as a front door mat as we live on the main road. Yes would consider shopping in the future.”

Helpful Report

Posted 10 years ago

“Very slow delivery and as I couldn't log in I couldn't check the progress of the order. I ordered a rug on 12/2 and it wasn't delivered until 24/2. I doubt I'll order again from Matalan direct.”

Helpful Report

Posted 10 years ago

“We loved it a very good buy its assembled so its alldone for you”

Helpful Report

Posted 10 years ago

“Very pleased with my order but it did take a while for delivery I think this should be looked at.”

Helpful Report

Posted 10 years ago

“Great product reasonable price”

Helpful Report

Posted 10 years ago

“items ordered were delivered on time and of very nice quality, thank you.”

Helpful Report

Posted 10 years ago

“Order was received only a few days of ordering. Email received to let me know within the hour as to when it would be delivered. Product exactly as required, very satisfied.”

Helpful Report

Posted 10 years ago

“Really happy with my 2 rugs. I was a little disappointed that they took over a week to arrive ! In the end I rang customer services - it then arrived the next day ! Otherwise all was well”

Helpful Report

Posted 10 years ago

“I made two order one to Matalan and Matalan direct. I have never received any of my goods sooooooooooooooo disappointed.”

Helpful Report

Posted 10 years ago

“Parcel arrived promptly and in great condition. Thank you”

Helpful Report

Posted 10 years ago

“Took a while to come but good value for money”

Helpful Report

Posted 10 years ago

“We bought a large rug for our living room and we love it! Having bought and returned two rugs from other companies that just didn't meet our requirements which involved inconvenient collections and returns and disgruntled retail assistants, we were absolutely thrilled with Matalan Direct - the selection of good available was great, the ordering process easy, the delivery on time and as promised and the rug looks amazing! Thank you Matalan!”

Helpful Report

Posted 10 years ago

“The item was very good value.”

Helpful Report

Posted 10 years ago

“Perfect delivery. They called me before as I requested. Fairly easy to assemble”

Helpful Report

Posted 10 years ago

“They look great in our lounge, thank you.”

Helpful Report

Posted 10 years ago

“I am very pleased with my recent order from Matalan Direct. Delivery was excellent and my product is of good quality. I would definitely order again!”

Helpful Report

Posted 10 years ago

“I was very please with my order. I just got somebody to put them together so will start using them at weekend. Very comfy & warm looking”

Helpful Report

Posted 10 years ago

“Great service, prompt and efficient!!”

Helpful Report

Posted 10 years ago

Matalan is rated 3.6 based on 1,897 reviews