Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,900 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service during replacement for faulty item. Quick delivery and very friendly staff.”

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Posted 10 years ago

“Ordered a new unit 3 weeks ago and still not arrived but the money been taken from my account, phoned 3 times and been informed that they don't know we're it is ! But they will track it down and phone me back , still waiting for that call , 3 times they promised to get back to me but never bothered , what a disgrace , don't ever buy online off this 2 bit outfit.”

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Posted 10 years ago

“Never received my order”

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Posted 10 years ago

Hello Hayley, Firstly i would like to apologise regarding the fact that you have still not received your product. Having looked into your account it seems as delivery issues arose from the address being a commercial property and they were unable to successfully deliver this the first time. I have attempted to call you and left a voicemail in order for us to get this situation resolved for you. We value all of our customers so we will of course do our best to ensure that this is gets sorted as soon as possible. Kind Regards Tyrone

Posted 10 years ago

“I was very pleased with the delivery and service but I ordered the wrong size and did not know how to return them. My own fault .”

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Posted 10 years ago

Hello Julie Thank you for your feedback, It is unfortunate to hear that the rug you ordered is not an ideal, it is for situations such as these why we have our 14 day returns policy. If the product is simply not to your taste or doesn't go with the decor or of your room we would be happy to get a collection booked for you and get you a new,more suitable one sent out. Simply send an email to Hello@matalandirect.com or give us a call on 0333 344 3177 and we would be happy to get this done for you if this situation arises in future. Kind Regards Tyrone

Posted 10 years ago

“Good service and good value for money”

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Posted 10 years ago

“Brilliant value for money, but the delivery lets them down. I waited over 2weeks for my rug to be delivered, which I believe to be way to long. On the plus side though, the delivery guy's were brilliant.”

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Posted 10 years ago

“Straight forward, easy to order, delivered on time by courteous driver, goods well wrapoed and in pristine condition. Job done!”

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Posted 10 years ago

“The parcel arrived as promised. The quality of the Rug is really very good, I thought the Rug would have been compromised because of the price but I wasn't disappointed! I would certainly buy from Matalan again!”

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Posted 10 years ago

“The product - a rug - was an excellent product, at a very good price. Delivery and service was good. Recommended”

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Posted 10 years ago

“What can I say the goods were exactly what I wanted the service was good please keep up this service and I will certainly have no reservations in ordering again in the future”

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Posted 10 years ago

“Excellent service and an excellent price for a good quality item”

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Posted 10 years ago

“Very happy with my rug!”

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Posted 10 years ago

“Very pleased with product, just the right finishing touch to the room! Delivery service a little slow.”

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Posted 10 years ago

“Hi, Recently I purchased some items form the burton store, however I did struggle to find a few things. Now we get to why I'm writing this review. A member of staff called Natalie, the young girl with dark hair and very nice eyebrows, went out of her way to help me find what I was looking for, 5/5 stars for her and she should be congratulated on her hard work! :-) Many thanks, Sheila”

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Posted 10 years ago

“The toilet seat wasnt the same as the picture online, but was still of good quality for the money i paid. Fast delivery but poor communication when contacted, they replied 3days later.”

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Posted 10 years ago

“i took some clothing back and there was no problem changing them the staff were grate they went out off there way for me”

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Posted 10 years ago

“fast and easy service. great products and good layout of website.”

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Posted 10 years ago

“gave up in the end wasted time on phone and delivery will shop elsewhere for other two bathrooms”

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Posted 10 years ago

“I have purchased a table and four chairs from the Genevieve range. They are exactly what I wanted and I am very pleased with them. However, when they arrived the boxes were branded as Juliet table and chairs. Having googled this, I was extremely upset to find that Matalan were selling Juliet as Genevieve, but with another company online the Juliet table was £26 cheaper, and each pair of chairs £26 cheaper, meaning that I could have bought the self same set for £78 cheaper from Furniture Joy. I did bring this to the attention of Matslan Direct management, and received a telephone call, but unfortunately no price matching or compromise! The other firm mentioned do a full range of items in this range, so afe definitely worth a look!”

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Posted 10 years ago

“Excellent products at great prices, also great friendly delivery service who kept me informed of delivery time, very impressed thank you!”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,900 reviews