Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,885 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product. As described and in perfect condition.”

Helpful Report

Posted 10 years ago

“Goods arrived on time, pleasant to deal with and no problems with goods once received”

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Posted 10 years ago

“The shower tray arrived eventually after a bit of worry because of lack of communication about dispatch - I had to hold on for 25 minutes to get through on telephone which is not good. It looks fine - haven't got it fitted yet”

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Posted 10 years ago

Hi Judith, Thank you for taking the time to leave a detailed and constructive review for us. Communication is something we are constantly striving to improve and we have a number of initiatives currently being rolled out to help customers get a better understanding of our order management process. Yesterday we launched a more informative email and SMS delivery notification system to try and tackle this exact problem and we are currently training more UK based telephone operatives in order to reduce call wait time. We are so pleased that you like the price and quality of your products and hope to be able to welcome you back as a customer again soon. Kind regards, Sophie - Customer Services Manager

Posted 10 years ago

“My soft close toilet seat was delivered well within the time promised and was easy to fix and works well.”

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Posted 10 years ago

“Excellent products, you receive exactly what is advertised. Great web site pictures, and measurements. Delivery service excellent. We saved £350 compared to our original quote. Web site very trustworthy amazing.”

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Posted 10 years ago

“The goods were as ordered and delivered in good condition. Only comment would be that I had no notification of delivery date. I was on my way out when delivered.”

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Posted 10 years ago

Hi Kevin, Thanks for the feedback. I'm glad you're happy with your products and the service overall. We have been made aware of some of our couriers not sending tracking updates, so we have now taken this out of their hands and built our own systems. As of this morning we have launched our own tracking services and all orders placed after 7am this morning are guaranteed to received both an SMS and email. I appreciate this doesn't help you directly, but we are listening and responding to our customers as quickly as we can. Thanks again, Jake

Posted 10 years ago

“well packaged and prompt delivery, item as described, have not fitted shower yet but it looks good.”

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Posted 10 years ago

“Great promt service Thank you”

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Posted 10 years ago

“Very friendly service.”

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Posted 10 years ago

“Great service and good prices. Goods arrived within 48 hours of ordering. Kept me well informed of delivery progress including a one hour time slot. Taps not fitted yet but they look great and just as I imagined. Overall a great experience I would definitely recommend and will use again”

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Posted 10 years ago

“Excellent service ,speedy delivery,item was perfect just what I needed .thankyou'”

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Posted 10 years ago

“Very quick delivery and excellent quality product.”

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Posted 10 years ago

“ordered a back to wall WC but when it arrived it was completely smashed. Contacted Matalan direct immediately and was phoned back by Sophie who sorted it all out and I got a replacement as soon as it could be delivered. I think when dealing with a company on the internet, its the ability to sort out a problem that shows how good they are. I can recommend Matalan Direct”

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Posted 10 years ago

“Ordered and delivered within 3 working days - excellent service - more expensive than other online suppliers nut certainly more efficient and reliable.”

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Posted 10 years ago

“I recently placed an order on line, replacing everything in my bathroom, all via the website, I made the most of the offers while the sale was on, website very easy to use, if I had any further questions I was able to email them and had a very quick response to my questions, after placing the order all my products were delivered within 48 hrs, I was fully satisfied with everything and all products were of a very high standard, no problems what so ever.”

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Posted 10 years ago

“I needed some advice before making my selection, it was great to get a knowledgeable person on the phone who took great trouble to guide me through the options and help me choose the best option for my situation, many thanks.”

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Posted 10 years ago

“Great service, web-site easy to use and finding the item we needed was straightforward. Delivery date was quick and item arrived on time. Would highly recommend.”

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Posted 10 years ago

“High quality bathroom suite, taps and accessories! customer service excellent too as they know what they are talking about! Would use again”

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Posted 10 years ago

“Was very happy with my purchase and also the delivery duration of 48hrs from ordering. The purchase was also delivered on time withing the time-frame provided. The purchase price was the lowest among many of the so called big companies. Thank you.”

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Posted 10 years ago

“We bought a small bathroom cabinet. Finish - good. Final installation instructions i.e. handle fitting minimal and for a non-practical person such as myself not adequate.”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,885 reviews