“Delivery was very quick. Item's (Back to Wall Unit) packaging was excellent. A lot better than some other plumbing merchants (Vic P ). Can recommend. Thanks *****”
“I discovered Matalan Direct after being let down on delivery times and poor customer service by one of its leading competitors, I had to cancel that order and googled around for alternatives and found Matalan Direct, I must admit I overlooked them initially as their branding looked like they'd be too pricey for me but I am now sooooo glad I took another look as I got exactly what I wanted, cheaper and with a fast standard delivery and superb customer service. I would not hesitate to use them again and will be recommending to all I know. Thanks!”
“I was pleasantly surprised with how quick the cabinet i order had arrived with me. But even more so was how well packed it was. Thank for an excellent service and i will recommend and definitely use you again to supply materials for one of my projects.
H D J Edinburgh”
“Very pleased with quality and delivery of products. Have placed a couple of orders now and would recommend Matalan Direct as an efficient and professional company to deal with.”
“web site really easy to use although a bit more info might be needed. Phoned to check that delivery driver new to phone me on arrival as buzzer did not work!! Phoned three times in total to make sure that the driver new(might i just add here that my flat is on the second floor),well when he arrived a day later than expected,he asked why I was out the day before when he tried to deliver,As I did not answer the buzzer!!! The message was not passed on and if i had not been looking out of my window when i did he would have taken it back(yet again).The driver was great really helpful.”
Hi Nichola,
We're really sorry to hear things didn't go as planned with the delivery. We did pass your request on to our couriers but it's clear this didn't then happen.
I will be speaking with our couriers this morning to find out why they didn't call as this particular courier should call all customers the day before delivery.
I trust you're happy with the products now they have arrived and can only apologise for the poor communication from our courier.
Regards,
Andy
“The shower tray arrived eventually after a bit of worry because of lack of communication about dispatch - I had to hold on for 25 minutes to get through on telephone which is not good. It looks fine - haven't got it fitted yet”
Hi Judith,
Thank you for taking the time to leave a detailed and constructive review for us. Communication is something we are constantly striving to improve and we have a number of initiatives currently being rolled out to help customers get a better understanding of our order management process.
Yesterday we launched a more informative email and SMS delivery notification system to try and tackle this exact problem and we are currently training more UK based telephone operatives in order to reduce call wait time.
We are so pleased that you like the price and quality of your products and hope to be able to welcome you back as a customer again soon.
Kind regards,
Sophie - Customer Services Manager
